X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 about knowledge management


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

about knowledge management  and what customers know about the company, and to offer this information as part of the resources available on its web site. As discussed in Making the First Call Count by Greg McFarlane, an astute KM software has to make it easier for agents to author new knowledge when new services, products, or upgrades are in place. This reduces the need for agents (especially novice agents) to escalate calls to the upper service tier. This decreases the costs and the lengths of calls, but more importantly, it gets

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Demand Management Software Evaluation Report

If your business primarily needs forecasting, marketing, merchandising, simulating, and planning support, you will find vendors in the demand management Software Evaluation Report offer solutions focused on these issues. 

Evaluate Now

Documents related to » about knowledge management

Competency Management: the Compass for Strategic Talent Management


This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all phases of talent management to onboard, review, develop, motivate, and retain employees. It also shows the valuable contribution competencies can make in managing change and defusing turf battles that arise during downsizings, consolidations, and business reengineering.

about knowledge management  How do you go about defining the unique competencies that will drive success in your organization? Start by looking at your top performers What skills, knowledge and behaviors do your top-performing workers demonstrate? By defining what makes them successful, you can use build the right competency compass to guide your talent management system toward recruiting and developing more employees with these success factors. Taking the time to do this analysis offers a substantial return on investment. In Read More

The Power of Knowledge -- Knowledge is Power (Part 2)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been offered by Servigistics. Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM, is designed to meet the requirements of the technical

about knowledge management  the experienced ones are about to retire in droves. In addition, loyalty has been down lately so future technicians will likely not obtain that same experiential knowledge. Moreover, fewer people are going into field service these days. So, What Can We Do? One solution is to leverage (collect, retain, and reuse) documents, experience, and expertise within a knowledge repository (base), with powerful retrieval methods (search algorithms) to provide information and resolutions via streamlined access to Read More

10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

about knowledge management  that experience to learn about implementing knowledge in your organization; do one call center or one product group and learn from there. It is much better to be comprehensive for a narrow topic than fail to get enough depth. Sometimes an enterprise initiative is needed right away, and it can be done successfully, but it can involve a larger resource commitment to do a fullscale project all at once. Remember, the depth of your knowledge base truly depends upon your customers’ needs. Today’s systems Read More

The Power of Knowledge -- Knowledge is Power (Part 3)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics, and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM). Potential SKM Benefits

about knowledge management  views, comments, opinions, etc. about KM solutions in general, and about Servigistcs’ SKM per se? In a more general sense, what are your best practices for aftermarket service (possibly in a strategic manner) as well as experiences with particular applications? Read More

Business Process Management Notations within Business Process Management


Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is the value of BPMN to vendors and organizations using business process modeling?

about knowledge management  BPM,business process management,BPMN,business process management notation,BPMI,Business Process Management Initiative,business process diagram,BPD,flow objects,connecting objects,swimlanes,artifacts Read More

Facilitating Compliance and Intelligent Information Management with Effective Database Management


Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business. In order to protect this data and stay on top of compliance, an enterprise data management solution that respects information privacy regulations should be considered.

about knowledge management   Read More

Revamping Data Management: Big Data Proves Catalyst to Updating Data Management Strategies


Data management plays a key role in helping organizations make strategic sense of their data and how to best use it. Organizations with data management maturity have ushered in clear data goals, but many obstacles persist. This white paper reports survey results that help to establish a clear picture of how organizations are capitalizing on data management today, as well as what challenges and opportunities remain.

about knowledge management  data management, data management strategy, managing complex data sources, big data, data management adoption, big data management Read More

SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report


SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle Management (PLM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

about knowledge management  product lifecycle management,portfolio management,product lifecycle management software,project portfolio management,portfolio management software,project portfolio management software,investment portfolio management,plm product lifecycle management,it portfolio management,product lifecycle management solutions,stock portfolio management software,product lifecycle management plm,investment portfolio management software,product lifecycle management tools,portfolio management tools Read More

KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

about knowledge management  clocks) brings in only about a third of its total annual revenue. Nowadays, Kronos is the global leader in software solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. The company develops and implements its WFM software, particularly for organizations with large, complex hourly-paid workforces. Tens of thousands of organizations in 60 countries, including more than half of the Fortune 1000 companies, use Kronos time and attendance Read More

Facilities Management is Moving Forward with Technology


Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value from it, and to urge your company on from weak paper-prone processes. Facilities management systems can now integrate with other systems. Find out the points you should consider when choosing and implementing a computer-aided facilities management (CAFM) solution.

about knowledge management  go the right way about using it!! Paper systems and spreadsheet management with volume and CAFM can lead to frustration whenever deployed in haste.. CAFM applications help plan, monitor and manage property, space and assets, streamline the management and planned maintenance of buildings and services, control resources and run a help desk to handle reactive maintenance. Facility Management software users report cost and time savings and much tighter control on cost run. They say systems give more Read More

LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management


The Cost of Learning—a Very Brief History Training (or learning) has always been viewed as a cost center (representing a cost of doing business similar to other employee costs such as salary, commissions, and benefits). That's why many organizations in the past have struggled with the challenge of justifying the cost of training in their budgets. Today, organizations are making significant

about knowledge management  learners, LCMSs are all about the development, management, and deployment of content (or learning objects). Understanding the difference between the two is often very confusing if you're looking to purchase a solution, because most LCMS systems also have some limited built-in LMS functionality. The primary role of an LCMS is to manage digital assets used for authoring, managing, and publishing course content. An LCMS stores content in a central database repository, manages course content, breaks courses Read More

More Than "Talent": Exploring Talent Management and Workforce Management as a Continuum


“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s workforce are people who are considered more easily replaceable. But the general workforce can serve as a pool for future talent. This thought leadership explores some of the principles that are driving talent management and workforce management technologies—so you can help each and every one of your employees reach their potential and make the most of your entire workforce.

about knowledge management  talent management, TEC 2014 HCM Buyer's Guide for Medium and Large Enterprises, workforce management, human resources, HR, employee motivation, employee ROI Read More

PTC Windchill 10 for Product Lifecycle Management (PLM) Certification Report


PTC Windchill 10 is TEC Certified for online evaluation product lifecycle management (PLM) solutions in the PLM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

about knowledge management  product lifecycle management,plm software,plm product lifecycle management,product lifecycle management tools,product lifecycle management plm,plm software comparison,product lifecycle management software,plm software vendors,software plm,product lifecycle management solutions,what is plm software,agile product lifecycle management,software product lifecycle management,product management lifecycle,product lifecycle management solution Read More