Abstract: The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time.

Abstract: When The Clientele Group of Epicor Software Corporation was faced with scalability and performance limits in their CRM software, they redesigned their application around the Microsoft® .NET Framework. A server architecture based on SQL Server™ 2000 and XML Web services removes their scalability limits, and supports multiple client applications. A smart client built with Windows® Forms gives customer support personnel a responsive application that is easy to deploy and update. A Web portal built with ASP.NET Web Forms gives authorized customers access to the same records as customer support sees internally. The new architecture can support 500 users on a single dual-CPU server, and offers many ways to scale up and out.

Abstract: To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf, Germany. The conversation covered issues in the areas of client/server architecture and database management used by the SAP R/3 Enterprise Resource Planning suite of products.

Abstract: To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in the areas of client/server architecture and database management as they relate to the PeopleSoft Enterprise Resource Planning suite of products.

Abstract: Server-based computing has been seen at best as a way to provide those within highly task-based environments with a controlled desktop environment. However, changes in software, hardware, security, and management systems are driving the shift toward server-based computing being suitable for a larger proportion of a company’s user base. Learn how client-side computing can be more tightly controlled yet provide flexibility.

Abstract: With increased competition from a growing spectrum of alternative investments, evolving regulatory demands, and rising client expectations, asset managers face an onslaught of challenges in an already complex business. Discover how customer relationship management (CRM) software can help mutual fund wholesalers and institutional asset managers address these core industry challenges and foster better relationships.

Abstract: Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.

Abstract: Dramatic progress in communication and media industries are pushing service providers to seek new differentiation strategies. Next-generation services can play a major role in your future as a service provider. But first you need to understand the implications for your operational- and business-support systems—in particular your billing system. Learn how to make the most of next-generation services to generate revenue.

Abstract: The objectives of end-to-end supply chain visibility are better plans, better service, increased inventory turns, and higher profit margins, where MBN might answer only some of these requirements at this stage. In any case, MBN is a great, initial idea that can lay the foundations for a future product of a more grandiose, collaborative undertaking.

Abstract: In the future, companies will partner for competitive advantage, building supply chains excelling in every aspect of their operation. But companies excelling in their own fields may find themselves excluded from these supply chains if their technical foundations are incompatible with popular standards. Technological adaptability is paramount, and Lawson’s M3 Enterprise Management System was developed with this imperative in mind.

Abstract: Given that the SP can host well over 200,000 mailboxes, the cost of the WebMail Direct option is minimized to approximately .16 cents a mailbox (bringing the total cost of a mailbox, including hardware to just shy of .80 cents (US).

Abstract: Novell’s GroupWise product is the second collaborative messaging system that has teamed with AT&T for the wireless PocketNet service. Lotus Notes currently has over 50,000,000 client seats, and Novell GroupWise has over 20,000,000 client seats, giving AT&T PocketNet service a potential target market of 70,000,000 users.

Abstract: This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different sets of client requirements.

Abstract: While the existing loyal client base and seasoned affiliate channel remains MAPICS’ trump card in these difficult times, the recent moves of a unified product branding combined with addressing issues of its world-class aspiring manufacturing customers should be the way to more effectively sell to and beyond the current prevailing IBM iSeries client base, which is the must for the long-term viability.

Abstract: While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with a unified product branding might be the way to more effectively sell beyond the current XA client base, which is the must for the long-term viability.

Abstract: Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship management, which should help firms track client relationships in a more sophisticated manner than through methods such as referral or word-of-mouth, which were appropriate during their start-up phases.

Abstract: Investment banks, hard-hit by the subprime meltdown and credit crunch, are grappling with a dramatically different deal landscape, all while coping with massive write-downs, staff cuts and budget cuts. Learn how client-centric strategies and customer relationship management (CRM) tools are helping banks maximize the value and loyalty of their client bases, take advantage of new opportunities, and do more with less.

Abstract: Over 80 percent of consultants in service organizations consider spreadsheet-based business plan modeling inadequate. Weak client–partner relationships reflect this inadequacy. An integrated business planning and modeling platform can provide deeper insight into a range of strategic and operational issues. Find out how this can result in enhanced decision making and optimized long-term client engagement and satisfaction.