-
Abstract:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something
to protect themselves against disappointments. (...)
Excerpt related to
call center consultants:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users ...
Published:
2006-08-30
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center consultants:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center consultants:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center consultants:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Abstract:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
Excerpt related to
call center consultants:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
Published:
2000-01-21
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Abstract:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with
Nortel expecting losses in the order of US$19.2 billion, Cl (...)
Excerpt related to
call center consultants:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader i...
Published:
2001-07-26
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Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
call center consultants:
... were above and beyond what many call centers are ... are distributed
to technicians and consultants at escalation ... types of requests coming into the service
center. ...
Published:
2002-04-03
-
Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
call center consultants:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
-
Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
call center consultants:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
-
Abstract:
On April 19, SAP announced upbeat results for Q1 2001, contradicting thereby the current market malaise. However, flat currency
adjusted license revenue in the US and expected cascading economic slowdown from the US to other markets, may feel like a
cutthroat competition, a loss of market share and the f (...)
Excerpt related to
call center consultants:
On April 19, SAP announced upbeat results for Q1 2001, contradicting thereby the current market malaise. However, flat currency
adjusted license r...
Published:
2001-05-17
-
Abstract:
ROI Case Study.Download the latest Guides for ROI. Crowley Maritime, offering a range of services such as shipping and barge
towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500
percent over five years, and management wanted to susta (...)
Excerpt related to
call center consultants:
... at Crowley Maritime over a 4-month period by two consultants from Sterling ...
of these transactions are now completed in minutes by staff in Crowley"s call center.
...
Published:
2010-03-11
-
Abstract:
ROI Case Study.Download the latest Guides for ROI. Crowley Maritime, offering a range of services such as shipping and barge
towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500
percent over five years, and management wanted to susta (...)
Excerpt related to
call center consultants:
... at Crowley Maritime over a 4-month period by two consultants from Sterling ...
of these transactions are now completed in minutes by staff in Crowley"s call center.
...
Published:
2010-03-11
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
call center consultants:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
call center consultants:
... access a wide variety of account information including call logs, service ...
use specialized development toolsets that require expensive consultants and training ...
Published:
2002-06-11
-
Abstract:
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building
credibility doesn't have to be costly. This article touches on the concepts you can employ to build your credibility. These
concepts are the basis for a seminar presented by Th (...)
Excerpt related to
call center consultants:
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building
credibility doesn'...
Published:
2004-04-10
-
Abstract:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a
smooth migration path for existing customers. (...)
Excerpt related to
call center consultants:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth
migration path for...
Published:
2002-02-19
-
Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
call center consultants:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
-
Abstract:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In Relation to Business Agility for Communication Services Providers. In today’s market, customers have
no patience for companies that let their size and comple (...)
Excerpt related to
call center consultants:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In ...
Published:
2010-03-11
-
Abstract:
SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development
and delivery, to a seemingly quite open approach of broad development alliances, company acquisitions, Internet portals development,
and a deep, new relationship with IBM for bot (...)
Excerpt related to
call center consultants:
SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented- Here (NIH) approach to software development
and delivery, to a ...
Published:
2001-09-22
-
Abstract:
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with
proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition
and with immaculate execution may prevail the onslaug (...)
Excerpt related to
call center consultants:
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product
with proven quick payback ...
Published:
2003-06-28