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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center consulting:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call center consulting:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive
nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same
time, sacrificing caller satisfaction is not an option. Th (...)
Excerpt related to
call center consulting:
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer
Experience. Source: Fonolo. Document Type ...
Published:
2011-09-24
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Abstract:
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is
done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time. (...)
Excerpt related to
call center consulting:
... Plan necessary to integrate companies and management forced the Call Center
Company to ... is the former vice president of the alignment consulting practice at the
...
Published:
2002-01-10
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Abstract:
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge,
forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle
role in branding, corporate image, and customer lif (...)
Excerpt related to
call center consulting:
... Source: Hitachi Consulting. Document Type: White Paper Description: The new focus for
... department in the company is thus the customer contact center, as it plays ...
Published:
2010-03-11
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Abstract:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Excerpt related to
call center consulting:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Published:
2000-11-02
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Abstract:
NEON Systems has signed an agreement to develop and distribute Sterling Software's SOLVE:Diplomat product. Diplomat has been
used to integrate disparate Customer Relationship Management (CRM) and call center systems. NEON intends to evolve it into
a unified EAI (Enterprise Application Integration) soluti (...)
Excerpt related to
call center consulting:
... and Windows platforms to support front-office CRM, ERP, Call Center,
and other ... Consulting and programming assistance will be necessary to truly integrate
the ...
Published:
2000-01-26
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Abstract:
The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues
and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And,
they need to be aware of changing regulations and ta (...)
Excerpt related to
call center consulting:
What the CEO Needs from Human Resources. Source: Sage. Document Type: White Paper Description: The current economic environment
has ...
Published:
2011-02-14
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Abstract:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something
to protect themselves against disappointments. (...)
Excerpt related to
call center consulting:
Are companies that offshore software development, call center operations, and remote implementations really saving money?
Are customers and users ...
Published:
2006-08-30
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
call center consulting:
... must be captured and processed through the call center. ...
the loop on the service call and provide ... years of experience in management consulting
and application ...
Published:
2003-06-11
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
call center consulting:
... must be captured and processed through the call center. ...
the loop on the service call and provide ... years of experience in management consulting
and application ...
Published:
2003-06-11
-
Abstract:
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different
aspects to consider, how can a company ensure they have made the right choice in selecting one? (...)
Excerpt related to
call center consulting:
... On the other hand, an Indian-based application software outsourcing provider might also offer technical
call center services and on-site consulting services in ...
Published:
2005-08-13
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Abstract:
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different
aspects to consider, how can a company ensure they have made the right choice in selecting one? (...)
Excerpt related to
call center consulting:
... On the other hand, an Indian-based application software outsourcing provider might also offer technical
call center services and on-site consulting services in ...
Published:
2005-08-13
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Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
call center consulting:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
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Abstract:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with
Nortel expecting losses in the order of US$19.2 billion, Cl (...)
Excerpt related to
call center consulting:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader i...
Published:
2001-07-26
-
Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
call center consulting:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
-
Abstract:
Intentia remains solid, with both a new product portfolio and an increase in license revenue. The company, which is unimpeded
by the current economic slump, finally seems to be realizing that it needs to achieve stronger global brand recognition well
beyond its esoteric apparel/fashion vertical stronghol (...)
Excerpt related to
call center consulting:
Intentia remains solid, with both a new product portfolio and an increase in license revenue. The company, which is unimpeded
by the current econo...
Published:
2001-09-19
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Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
call center consulting:
... CBSS, a technology consulting firm, will distribute and implement ROI Systems ...
such as pre-built customer, supplier, engineering, call center, inventory and work ...
Published:
2002-04-03
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Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
call center consulting:
How to Define Your Next Generation Contact Center Strategies. ... Download <strong>How
to Define Your Next Generation Contact Center Strategies</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
This is an examination of Metasystems ERP solution. Companies can begin determining if it is worthwhile to pursue a relationship
with Metasystems by considering selection criteria, which are most supported by the vendor. We ask the question, all things
being equal, which modules contribute the most to th (...)
Excerpt related to
call center consulting:
This is an examination of Metasystems ERP solution. Companies can begin determining if it is worthwhile to pursue a relationship
with Metasystems ...
Published:
2003-06-16