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Documents related to » call center and customer service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CALL CENTER CUSTOMER SERVICE: with a productized offering called Tax Optimization Review : Service Offering - Tax Optimization Review Benefits - After completion of the project, the client will understand how to operate administration duties differently, resulting in a lower overall tax rate. Features and Attributes: Two seasoned tax accountants as/signed for three weeks; both CPAs and CFAs, one with more than 10 years of tax planning experience Total cost: $48,000 Project plan consisting of three one-week phases: Inventory,
5/16/2005 12:00:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

CALL CENTER CUSTOMER SERVICE: commercial applications that can call a different, third party application while preserving the context of the original underlying application. With the newer technologies available, companies can literally write several lines of code to have one application talk to another. The development of technologies, such as Web services and extensible markup language (XML) transactions standards, is making multi-vendor application interfacing more feasible. Thus, hosting companies will presumably be able to
3/15/2006

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CALL CENTER CUSTOMER SERVICE: is never empty, they call me by my first name, and it is very expensive. My expectations for this restaurant are very high. If they fail to meet my high expectations, I am not a happy customer. My expectations for these two establishments are very different, but in both cases, I measure my satisfaction against my expectations. What do your customers expect from you? How do you know? That’s simple, too: you ask them. If their expectations are different from yours, there’s a problem. It is very
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CALL CENTER CUSTOMER SERVICE: Business , Customer Service Call Center , Customer Service Center , Customer Service Communication , Customer Service Companies , Customer Service Complaints , Customer Service Courses , Customer Service Definition , Customer Service Department , Customer Service Examples , Customer Service Excellence , Customer Service Help , Customer Service Ideas , Customer Service Information , Customer Service Issues , Customer Service Management , Customer Service Manager , Customer Service Marketing , Customer
8/3/2009 3:20:00 PM

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog
is retrieved and presented dynamically based on the context of each interaction. This capability should help to eliminate information overload, errors, and unnecessary manual tasks to increase CSR productivity and customer satisfaction. Cross Channel Customer Service —Organizations can build and dynamically change support processes across multiple channels, including the Web and the traditional contact center. Pega CPM also enhances support for mobile and social channels, whereby customers can start

CALL CENTER CUSTOMER SERVICE: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

CALL CENTER CUSTOMER SERVICE: flavors of DBSPs arising historically from advances in computer and network technologies. Briefly, the main DBSPs arose from seven sources: Legacy/Traditional Consulting Houses, which arose from the evolution of commercial uses of computer technologies from the late 1950 s to the mid 1970 s. Deloitte represents the traditional consulting houses, with EDS and CSC as representative of systems engineering companies that came out of that time. Network Consultants arose to service rising computer network
8/10/2000

Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be reborn.

CALL CENTER CUSTOMER SERVICE: on-demand, the idea is basically the same: instead of buying and installing expensive and pesky packaged enterprise applications, users can simply access applications over a network, with an Internet browser being the only absolute necessity. Thus, often there is no software and hardware to buy per se, since the application is used over the Internet and is paid for through a subscription or supported by a third party, such as an advertiser. Advertising-based software offerings emerged several years ago
3/14/2006

Oracle Announces New Release of RightNow CX Cloud Service » The TEC Blog
clients the option to call a live agent while they are using the Web browsing tool. Furthermore, Chat Availability Controls displays real-time agent availability and therefore allows for better control of the chat pipeline. Strategic and Operational Chat Channel Analytics offer out-of-the-box reports and ad hoc reports that shed light on channel utilization and agent productivity. The new version features a Background Service Updates application that produces high availability metrics for Oracle

CALL CENTER CUSTOMER SERVICE: customer experience management, CXM, industry watch, Oracle, RightNow CX Cloud Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-12-2012

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
so far as to call itself a “services” company as opposed to a “products” company. GE indeed, starting with Jack Welch’s long chief executive officer (CEO) tenure, has been widely reported to have significantly increased both its total revenue and profitability by focusing on services opportunities in addition to developing world-class products. The manufacturing corporate giant has certainly proven the value of serving the product aftermarket, which has recently been purported in a quantifiable

CALL CENTER CUSTOMER SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

CALL CENTER CUSTOMER SERVICE: Field Service Mobility Warranty Mobile service.
10/10/2011 1:51:00 AM

How to Choose a Service and Maintenance Application
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

CALL CENTER CUSTOMER SERVICE: site at www.sagesoftware.com/moreinfo or call (866) 308-2378 Sage Accpac International, Inc. 6700 Koll Center Parkway Third Floor Pleasanton, CA 94566 925-461-2625 800-873-7282 www.sagesoftware.com Searches related to How to Choose a Service and Maintenance Application Accounting and financial reporting | Analysis | Equipment | Fault Analyzer | Implementation | Intelligence gathering | Logging, managing, and tracking service jobs | Maintaining inventory of parts, spares, and kits | Maintenance
1/25/2007 11:14:00 AM


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