-
Excerpt related to
call center operations management:
... It should always be remembered that the call center environment involves
more than just systems and protocols; it also involves the all-important factor in ...
Published:
2008-07-15
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
call center operations management:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
call center operations management:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center operations management:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
-
Excerpt related to
call center operations management:
... But KM use needn’t necessarily be isolated to the technical call center.
... For companies with global service operations, the center offers global,
country ...
Published:
2008-12-23
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Excerpt related to
call center operations management:
... the accompanying service lifecycle management (SLM) software ... and
usability that the call center has, which ... reduce the expected payback
from service operations. ...
Published:
2010-04-01
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center operations management:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call center operations management:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center operations management:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Excerpt related to
call center operations management:
... A typical scenario would call for the optimal ... reports provide insight
about service operations and streamline ... series) by adding a contact center
shift-planning ...
Published:
2011-01-10
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
call center operations management:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
call center operations management:
Document Type: White Paper Description: A contact center is a mission-critical component of any organization’s
operations—regardless of who they service. ...
Published:
2010-03-11
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Excerpt related to
call center operations management:
... towards field service than to the call center and consumer ...
be a boost to service operations as customers ... of service-oriented supply chain management
(SCM) and ...
Published:
2009-03-03
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center operations management:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Excerpt related to
call center operations management:
... return material/product management; call center reporting;
marking ... new research Evaluation Center to discover ... for merchandising,
store operations, or workforce ...
Published:
2009-07-24
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Abstract:
The distinction between business performance management and operational business intelligence is sometimes unclear. Many
vendor offerings overlap in terms of features and functionality, making it difficult to distinguish between the two. However,
there are some differences worth exploring. (...)
Excerpt related to
call center operations management:
The distinction between business performance management and operational business intelligence is sometimes unclear. Many vendor
offerings overlap ...
Published:
2009-07-31
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Abstract:
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can
outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow
revenues, control costs, and capture valuable market int (...)
Excerpt related to
call center operations management:
... market intelligence. Learn about an integrated call center solution
designed for the needs of smaller companies. Download <strong ...
Published:
2010-03-11
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Abstract:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s
online relationship with customers will be increasin (...)
Excerpt related to
call center operations management:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are ex...
Published:
2010-03-11
-
Abstract:
The IT Infrastructure Outsourcing RFP Template covers industry-standard functional criteria of Outsourcing--IT Infrastructure
that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a
RFP template, it is a working document that serves as a k (...)
Excerpt related to
call center operations management:
... Call Center This RFP is focused on the selection of ...
outsource providers perform include data center operations; network operations;
backup/recovery ...
Published:
-
Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
call center operations management:
... Call Center This RFP is focused on the selection of ...
outsource providers perform include data center operations; network operations;
backup/recovery ...
Published: