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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call center workforce:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues
and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And,
they need to be aware of changing regulations and ta (...)
Excerpt related to
call center workforce:
... issues. Find out what executives need from human resources (HR) to make well-informed decisions about
their workforce. Download ...
Published:
2011-02-14
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Abstract:
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their
most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices
that will serve them tomorrow and beyond. Find out ho (...)
Excerpt related to
call center workforce:
New Realities of Retail Workforce Management: Myths versus Facts. ... Download <strong>New
Realities of Retail Workforce Management: Myths versus Facts</strong>. ...
Published:
2010-03-11
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
call center workforce:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
call center workforce:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
A workforce scheduling process helps a company allocate the right people, with the right skills, in the right place, at the
right time. It has a direct impact on a company’s ability to increase workforce capacity and productivity, and improve customer
satisfaction. But though scheduling is an integral (...)
Excerpt related to
call center workforce:
Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction.
Source: SAP. Document Type ...
Published:
2010-10-19
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Abstract:
This report looks at how companies are making use of business intelligence (BI) reporting and analytics capabilities—whether
through tools integrated into enterprise resource planning (ERP), human resources information system (HRIS), or talent management
applications, or via standalone BI software that (...)
Excerpt related to
call center workforce:
Intelligent Human Capital Management: Workforce Analytics Drives Profit and Performance. Source: SAP. Document
Type: White Paper Description ...
Published:
2010-10-18
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Abstract:
This three-part report describes how all businesses can benefit from software-as-a-service (SaaS) services and, in particular,
a variety of hosted services. It also provides advice, best practices, and insight on how to create security and management
policies for a distributed workforce. (...)
Excerpt related to
call center workforce:
Securing Your Mobile Workforce. Source: Symantec. ... distributed workforce.
Download <strong>Securing Your Mobile Workforce</strong>. Comments: ...
Published:
2010-11-17
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Abstract:
The true indicator of a store’s potential is accurate incoming traffic data. But opportunities to act on that data and improve
performance occur before shoppers ever reach the cash register. To achieve their true sales potential, retailers must schedule
to shopper traffic. Find out how combining accura (...)
Excerpt related to
call center workforce:
Workforce Management: “Scheduling to the Opportunity”. ... Download <strong>Workforce
Management: “Scheduling to the Opportunity”</strong>. Comments: ...
Published:
2010-03-11
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Excerpt related to
call center workforce:
... But KM use needn’t necessarily be isolated to the technical call center.
... parts pricing while also being able to combine parts and field workforce management.
...
Published:
2008-12-23
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Abstract:
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support
team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which
would offer many concurrent instances of the application (...)
Excerpt related to
call center workforce:
A Customer Success Story: Real-time Remote Workforce Enablement. ... Download <strong>A
Customer Success Story: Real-time Remote Workforce Enablement</strong>. ...
Published:
2010-03-11
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Excerpt related to
call center workforce:
... As for the link with the Servigistics Workforce Management modules, with the ...
The software not only allows call center agents to more quickly answer questions ...
Published:
2009-03-03
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Excerpt related to
call center workforce:
... recruitment (store, field, or corporate); workforce performance measurement (store,
corporate, distribution center, or call center); ...
Published:
2009-07-24
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Abstract:
Make up your own mind on Human resource (HR) analytics.Read this free whitepaper in relation to worforce analytics for HR
professionals. Most enterprises have accumulated a surfeit of workforce and employee data. Only leading-edge companies are
making extensive use of data to drive human capital managemen (...)
Excerpt related to
call center workforce:
... Source: SAP. Document Type: White Paper Description: Most enterprises have accumulated a surfeit of workforce
and employee data. ...
Published:
2010-03-11
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Abstract:
Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the
crisis has had for Latin America players, according to new data, as well as the steps they should take to survive and—perhaps—prosper. (...)
Excerpt related to
call center workforce:
... Mexico maintain its position as a common destination for nearshore call center
and BPO ... its large population and its efficient and skilled IT workforce to stay ...
Published:
2009-08-17
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Excerpt related to
call center workforce:
... possible. The retail stores, field service, and call center markets
are cluttered with workforce scheduling solutions providers. These ...
Published:
2011-03-30
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Abstract:
Making the Business Case for HR Investments During Economic Crisis. Find Free Proposal and Other Solutions to Define Your
Project Implementation In Relation To HR Investments. Automation of human resources (HR) processes and integration across
various functions can provide visibility into and analysis of (...)
Excerpt related to
call center workforce:
Making the Business Case for HR Investments During Economic Crisis. Find Free Proposal and Other Solutions to Define Your
Project Implementation In...
Published:
2010-03-11
-
Excerpt related to
call center workforce:
... For one, the call center and field service workforce
are typically managed by separate groups, using different and disconnected point solutions and processes ...
Published:
2010-04-01
-
Excerpt related to
call center workforce:
... A typical scenario would call for the optimal resource ... series)
by adding a contact center shift-planning ... company was focused primarily on workforce
and service ...
Published:
2011-01-10
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Excerpt related to
call center workforce:
... These offerings typically include help desk, customer call center,
spare parts management, work order management, and workforce scheduling and dispatch. ...
Published:
2010-03-16