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Core PLM for Discrete Industries
Core PLM for Discrete Industries
The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including manage...
 

 call centre design


eBECS Limited
eBECS is a specialist in the design and delivery of solutions for manufacturing, distribution and the extended supply chain. eBECS delivers world class

call centre design  Limited eBECS is a specialist in the design and delivery of solutions for manufacturing, distribution and the extended supply chain. eBECS delivers world class Lean and agile business solutions using Microsoft Dynamics AX and Dynamics CRM. Its solutions streamline and integrate processes, minimise waste, optimise the supply chain and manage demand-driven operations. eBECS is a global company with a personal touch and takes enormous pride in its ability to reference a large client base. eBECS has also

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CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons... Get this template

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Core PLM for Discrete Industries
Core PLM for Discrete Industries
The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including manage...

Documents related to » call centre design

Vendor Defends Its Strongholds with Focused Enterprise Resource Planning Solution


Strategic Systems International (SSI) needs no special introduction to British process industries (such as consumer products manufacturers and whisky distillers), but it largely remains a well-kept secret elsewhere.

call centre design  systems. User enterprises are typically in the $20 million (USD) to $500 million (USD) revenue range, the 200- to 3,000-employee range, or similarly sized divisions within larger groups. On the services side, SSI provides consultancy, implementation and project management, development and integration, and support, as well as remote managed services and applications hosting, where at least a third of all of its customers take some form of managed services. As for the market position, SSI logically Read More

Data, Data Everywhere: A Special Report on Managing Information


The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and extract useful information, is harder still. Even so, this data deluge has great potential for good—as long as consumers, companies, and governments make the right choices about when to restrict the flow of data, and when to encourage it. Find out more.

call centre design  as president , they might call it sexy or SOB . That sounds chaotic, but needn't be. When information was recorded on a tangible medium—paper, film and so on—everything had only one correct place. With digital information the same item can be filed in several places at once, notes David Weinberger, the author of a book about taxonomy and the internet, Everything Is Miscellaneous . Digital metadata make things more complicated and simpler at the same time. Searches related to Data, Data Read More

Your Guide to OS Virtualization


Today’s information technology (IT) organizations are dealing with the consequences of exploding infrastructure complexity. At the root of the problem is uncontrolled server sprawl—servers provisioned to support a single application. Organizations that have implemented hardware virtualization have unwittingly created a new problem: operating system (OS) sprawl. IT organizations have to find ways to address this critical challenge—today.

call centre design  ilesystem and eficient system call design create very small CPU usage overhead. Filesystem buffers/cache in memory Virtuozzo places a single instance of data and cache across the server, maximizing memory eficiency. Memory Management Virtuozzo handles memory allocation requests dynamically. Virtuozzo environments can use a lot of memory during load peaks, and users will fully beneit from running Virtuozzo on high-end servers. Applications in Virtuozzo environments can show very high peak performance. Read More

Nearshoring: Looking Closer to Home


Companies looking for savings but worried about the risks and cultural barriers involved in offshore outsourcing, whose business processes have a strong customer focus or regulations-driven reporting element, could benefit from nearshoring. Nearshoring involves outsourcing work to companies with the economic benefits of an offshore location, but a closer cultural, linguistic, and geographic fit with the user organisation.

call centre design  a basis for a call centre, it is perfectly acceptable, he says. But then, it is relatively easy to find English speakers in India. If you are a German company, you are likely to do it in the Czech Republic or Poland and take the transactional stuff further out. Companies will find cost reduction less of an advantage when working in nearshore operations, says Virdi. Project costs are still much lower than in the UK, but it may be difficult for nearshoring operations to match the very low labour costs Read More

Dassault Systèmes Acquires Archividéo and FE-DESIGN


Dassault Systèmes, a provider of 3D design, 3D digital mockup, and product lifecycle management (PLM) solutions, is expanding its footprint in the energy, process, and utilities segments. This industry set is expected to grow rapidly to meet the needs to expand energy production, both to grow the global economy and to support demographic changes in view of the depletion of natural resources

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Microsoft Axapta: Design Factors Shape System Usage Part One: User Interface and Customization


If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of how the system fits together to run a business.

call centre design  data type functionality, and automatically updated throughout the system. Customizations via an Integrated Development Environment . The application software and development tools are tightly coupled together in an integrated development environment called MorphX. This approach eliminates the need (and costs) for additional development tools. It provides the advantages of a centralized code repository with the advantages of distributed applications using client server computing. For example, it Read More

Avoiding the Four Data Display Pitfalls in Dashboard Design


Presenting data and results is one of the fundamental stages of every business intelligence (BI) or business performance (BPM) deployment. Data is also important when adopting a new solution, and for the overall success of a BI project—even when the project stage does not represent any major technical challenge. A dashboard is the main screen by which end users, executives, managers,

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Llamasoft Keeps Supply Chain Design Relevant


It used to be (and it might still be the case in many companies) that supply network design and optimization would be run yearly (or maybe every six months) by a few statistics geeks. But the volume and speed of data and information nowadays means that being more alert and adaptable when it comes to one’s supply network and nodes can often differentiate the winners from losers. Smart companies are

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

call centre design  be remembered that the call center environment involves more than just systems and protocols; it also involves the all-important factor in actually getting problems solved: human interaction. This puts a responsibility not only on the CSA, but on the client being served as well. For that reason, and based upon my experience as escalation lead in a helpdesk environment, I think it’s important that the client always be courteous with CSAs; they are trying their best to resolve problems promptly and Read More

Design for Serviceability


When the product alone was the primary basis of competition, the life of a design engineer was a lot simpler. No more. Design engineers are being asked to make an increasingly complex set of trade-offs, requiring a very cross-functional and inter-enterprise approach to the design process.

call centre design  consumer electronic devices are basically disposable), the more complex, expensive, and mission critical a product is, the more that built-in-diagnostics makes sense. And as the cost of embedded computing and sensors continues to decline every year, on-board diagnostics makes sense in more and more products. Built-in-diagnostics help tremendously by Predicting failure before it happens and thereby eliminating or reducing expensive downtime Letting the repair technician know ahead of time exactly what Read More

PTC Live Global 2013: All About Design for “Servitization” —Part One


This was my third time attending the PTC Live Global (formerly PlanetPTC Live) conference, and by now I can say with some conviction that, compared to its large product lifecycle management (PLM) and computer aided design (CAD) software peers, PTC provides the most inspiring keynote presentations by its top executives and customers. There are no flashy marketing gimmicks, overselling, and industry

call centre design  markets.” While globalization is typically associated with more negative phenomena such as immigration (workforce mobility and work visas), outsourcing (job losses to lower wage countries), and humongous imports of cheaper goods (resulting with trade deficits, etc.), globalization can also bring about opportunities. To achieve economies of scale, companies should leverage their product development investments by delivering their products to every available market. McKinsey & Co. predicts that by 2025 Read More

Cre8tive Technology and Design


Cre8tive Technology and Design is a dedicated enterprise resource planning (ERP) software solutions partner for Epicor. Being customer-centric, it provides companies with solutions that will best fit their needs, with a rapid return on investment and a low total cost of ownership. By understanding its clients' business model and requirements, Cre8tive Technology provides efficient solutions and peerless customer service, using proven processes and procedures.

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Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept


Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Environments. This is part two of a two part white paper. Part One Risk Mitigation and Functional Requirements in Dynamic Compliance Environments.

call centre design  risk,investigation,BPS,database,criteria,compliance Read More