Documents » canon printer technical support.
Abstract: How do companies address the out-of-control costs associated with network printing? Many look to control them by outsourcing their managed
printer services. The transition from basic dealer services to a holistic approach—where the dealer manages the print services for the entire organization—has its challenges. With
printer fleet management tools, companies gain a competitive advantage and save on printing costs.
PubDate: 7/13/2007 10:51:00 AM
Abstract: Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate and optimize the technical publishing process and can end publication bottlenecks caused by launch delays due to poor process. A PDS solution allows for concurrent development of products and publications—keeping your engineering and publishing departments in sync.
Abstract: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.
Abstract: Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.
Abstract: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.
Abstract: Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.
Abstract: Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.
Abstract: Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.
Abstract: iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for data centers, and iSCSI support in Windows Server 2003 makes connecting servers to an iSCSI SAN easier and more affordable. Read this technical briefing to understand best practices and the benefits of using an iSCSI SAN with SQL Server 2005.
Abstract: 'By itself, the Clientele support component was great; it had consistently done exactly what we wanted it to do over a significant period of time,' says Hooper. 'In choosing the new solution, we knew we needed to integrate it with our support group. Our support group was using a well-tested product that was essentially problem-free. We didn’t have to call Epicor’s support team frequently to help us fix issues, it ran well and we had a lot of confidence in the product.'
Abstract: Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.
Abstract: In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).
Abstract: SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.
Abstract: The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.
Abstract: In today’s fast-paced business environment, providing customers with timely support when problems occur is critical. But in order to do so, information must be readily available throughout the enterprise. By integrating your customer support, defect tracking development, and knowledge management systems, your business will benefit from improved customer satisfaction and retention, as well as increased staff productivity.
Abstract: As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.
Abstract: Abrica.net is a 'software-as-service' collaboration solution that enables supply chain partners, of all sizes, to quickly, easily and inexpensively exchange business documents. To send a supply chain document, simply 'print' it to the Abrica printer.
Abstract: Until 2004, German agricultural machinery manufacturer RAUCH created its technical publications in-house, relying on a service provider to create and translate operation manuals. The problem: this was a massive, time-consuming effort requiring extensive communication between all parties. Clearly, RAUCH needed to change its approach. The solution: incorporating Arbortext IsoDraw into its technical publications workflow.
Abstract: There is a considerable need to understand how technical performance and the problems within the technical infrastructure impact the capabilities of the business itself. The majority of companies can only measure specific asset and application performance, whereas many issues within the infrastructure lie at the transport level, where packet switching can present both great opportunities and major issues.