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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
case study on sales force automation ranks:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Excerpt related to
case study on sales force automation ranks:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Published:
2002-06-06
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
case study on sales force automation ranks:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
case study on sales force automation ranks:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
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Abstract:
SAP has a new marketing campaign. What does this mean for competitors, prospective buyers, and business-to-business marketing
professionals? This case study explains why it's important to dig deeper when a company of interest to you changes its marketing
campaign. (...)
Excerpt related to
case study on sales force automation ranks:
SAP has a new marketing campaign. What does this mean for competitors, prospective buyers, and business-to-business marketing
professionals? This ...
Published:
2006-01-05
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Abstract:
Compliance with the market RFID mandate has unfortunately preceded the achievements of applied physics and computer science.
One of the main obstacles is the lack of integration, since there is a dearth of software tools from enterprise application
integration vendors to get data from RFID tags and reade (...)
Excerpt related to
case study on sales force automation ranks:
Compliance with the market RFID mandate has unfortunately preceded the achievements of applied physics and computer science.
One of the main obsta...
Published:
2004-08-04
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Abstract:
SAP’s viability and its business applications market’s leadership remains unscathed, as the company remains rock-solid and
will be the leader for a long time to come. While SAP has espoused one of the most compelling and promising collaborative-Commerce
vision to-date, the ideal enablers of collabor (...)
Excerpt related to
case study on sales force automation ranks:
SAP’s viability and its business applications market’s leadership remains unscathed, as the company remains rock-solid and
will be the leader for ...
Published:
2002-06-07
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Abstract:
The goal of the pilot project was not to see whether RFID tags on pallets and cases could be read automatically (although
one should not assume that it is easy to achieve), but rather to develop or improve the systems and business processes needed
to sustain higher levels of efficiency and productivity. (...)
Excerpt related to
case study on sales force automation ranks:
The goal of the pilot project was not to see whether RFID tags on pallets and cases could be read automatically (although
one should not assume th...
Published:
2004-08-03
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
case study on sales force automation ranks:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing.
Software vendors must rethink the kinds of functions they provide, how best to deliver those capabilities, and what approaches
to take through the channel. (...)
Excerpt related to
case study on sales force automation ranks:
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing.
Software vendors must re...
Published:
2005-04-01
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Abstract:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market
leaders. (...)
Excerpt related to
case study on sales force automation ranks:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one consider...
Published:
2001-06-27
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Abstract:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the highest levels of service and support. Pertinent alliances made include one offering sales performance
incentive funding formulas (SPIFFs). (...)
Excerpt related to
case study on sales force automation ranks:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the ...
Published:
2007-05-11
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Abstract:
Notwithstanding moves from major vendors and value-added resellers, addressing the needs of small and medium businesses requires
significant changes within traditional business models. And although some of these changes can be trying, some seem to have
the formula for success. (...)
Excerpt related to
case study on sales force automation ranks:
Notwithstanding moves from major vendors and value-added resellers, addressing the needs of small and medium businesses requires
significant chang...
Published:
2006-05-17
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Abstract:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the
vendor to provide its customers with easy migration paths to updated technology. (...)
Excerpt related to
case study on sales force automation ranks:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed
the vendor to provide its cu...
Published:
2003-06-03
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Abstract:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in revenue opportunity, and continuing to capture new customers, the likes of MBS will likely have their work
cut out for them despite their recently unveiled sound (...)
Excerpt related to
case study on sales force automation ranks:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in re...
Published:
2003-07-26
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Abstract:
QAD deserves admiration for its protracted innovativeness and endurance as the only assets it could muster as to compensate
for limited resources compared to many larger competitors. (...)
Excerpt related to
case study on sales force automation ranks:
QAD deserves admiration for its protracted innovativeness and endurance as the only assets it could muster as to compensate
for limited resources ...
Published:
2003-09-20
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Abstract:
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software
as a service' enterprise and collaborative commerce applications, and given its intentions to continue to sell both directly
and indirectly with accredited VARs within certain ve (...)
Excerpt related to
case study on sales force automation ranks:
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software
as a service' enter...
Published:
2003-06-13
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Abstract:
Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped it
achieve some much needed stability nowadays, one could wonder about the wisdom of the renewed Epicor’s appetite for acquisitions. (...)
Excerpt related to
case study on sales force automation ranks:
Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped
it achieve some much neede...
Published:
2003-08-23
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Abstract:
The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of manufacturing enterprise resource planning has come from a veteran vendor and SaaS pioneer. (...)
Excerpt related to
case study on sales force automation ranks:
The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of...
Published:
2007-12-14
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
case study on sales force automation ranks:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13