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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
cem system:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver
great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many
executives who would have a heart attack if their (...)
Excerpt related to
cem system:
The Insider’s Guide to Great Customer Service on the Web. Source: RightNow Technologies. Document Type: White Paper Description:
Companies ...
Published:
2010-03-11
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Abstract:
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic rediscovers Cincom Acquire and lets its product management
and product marketing team have its say. Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal
Analyst P.J. Jakovljevic discovers that Cincom (...)
Excerpt related to
cem system:
Technology Evaluation Centers (TEC) Principal Analyst PJ Jakovljevic rediscovers Cincom Acquire and lets its product management
and product marke...
Published:
2011-09-08
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Abstract:
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to
become customer-centric. Can you manage every part of the interaction and experience your customers have with your company?
Learn how to develop a customer-centric approach that will (...)
Excerpt related to
cem system:
Mastering the Customer Experience. Source: Alterian. Document Type: White Paper Description: Focusing on the customer is not
new. ...
Published:
2010-03-11
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Abstract:
Many of the familiar avenues for gaining a competitive edge, such as product innovation or speed-to-market, are not as effective
as they once were. Customer experience is currently the prime battleground for advantage, and a company’s competitive edge
now depends on delivering a consistent, satisfying (...)
Excerpt related to
cem system:
Turning Customer Experiences Into Competitive Edge: Nikon’s Journey to Leadership. Source: RightNow Technologies. Document
Type: White ...
Published:
2010-03-11
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
cem system:
Differentiation through Service Excellence. Source: SAP. Document Type: White Paper Description: With products increasingly
becoming ...
Published:
2010-03-11