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Abstract:
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance
in Your Contac... (...)
Excerpt related to
contact center best practices:
Discover the top six approaches to a high-performing contact center in the executive brief,
Best Practices for Improving Performance in Your Contac... ...
Published:
2011-07-26
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
contact center best practices:
... In this guide, experts share their top 6 best practices for improving
contact center performance. Download <strong>Best Practices
...
Published:
2011-05-17
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Abstract:
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving
Performance in Your Conta... (...)
Excerpt related to
contact center best practices:
Discover how to raise your contact center's level of efficiency and customer satisfaction
in Best Practices for Improving Performance in Your Conta... ...
Published:
2011-06-07
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Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
contact center best practices:
How to Define Your Next Generation Contact Center Strategies. ... Download
<strong>How to Define Your Next Generation Contact Center Strategies</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
contact center best practices:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
contact center best practices:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
Excerpt related to
contact center best practices:
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions
in Financial Services. Source: Portrait ...
Published:
2010-03-11
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Abstract:
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically
dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to
manage, and has better customer service. Learn (...)
Excerpt related to
contact center best practices:
... Unifying these geographically dispersed and discrete contact centers creates a single,
virtual contact center operation that is more efficient, easier to manage ...
Published:
2010-03-11
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Abstract:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
Excerpt related to
contact center best practices:
The Truth about Agent Training and Turnover in the Contact Center. ...
Download <strong>The Truth about Agent Training and Turnover in the Contact Center</strong>.
...
Published:
2010-03-11
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Abstract:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
Excerpt related to
contact center best practices:
... Paper Description: Contact center solutions are often rigid and hardware
based, making it difficult and expensive to respond effectively to customer needs. ...
Published:
2011-03-15
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
contact center best practices:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
contact center best practices:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
contact center best practices:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently
updated customer information across multiple channels of access, including data stored and used within and outside contact
center applications. There are several reasons for (...)
Excerpt related to
contact center best practices:
... consistently updated customer information across multiple channels of access, including data stored and
used within and outside contact center applications. ...
Published:
2010-03-11
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
contact center best practices:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed,
the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according
to numerous industry analysts, a staggering 55 to (...)
Excerpt related to
contact center best practices:
... Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management
(CRM) and contact center projects fail to meet ...
Published:
2010-03-11
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Excerpt related to
contact center best practices:
... is based on the upper-range Service Optimization Suite and best practices
that the ... in following parts of this series) by adding a contact center
shift-planning ...
Published:
2011-01-10
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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
contact center best practices:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
contact center best practices:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Excerpt related to
contact center best practices:
... be used to take a holistic approach to sales by enforcing best practices
from lead ... The customer calls into the contact center, which confirms
the customer order ...
Published:
2010-02-10