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Résumé:
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to
customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience.
This paper discusses a comprehensive solution that p (...)
Extrait du document concernant
contact center management software:
... solution that provides an advanced, all-IP contact center communications
solution. Download <strong>SAP Business Communications Management Rapid-deployment ...
Date publiée:
2011-03-15
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Résumé:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Extrait du document concernant
contact center management software:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Date publiée:
2010-03-11
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Résumé:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Extrait du document concernant
contact center management software:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Date publiée:
2009-09-04
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Résumé:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
Extrait du document concernant
contact center management software:
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions
in Financial Services. Source: Portrait Software. Document Type: White ...
Date publiée:
2010-03-11
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Résumé:
After decades of father-son stewardship, Deltek has been transformed by a New Mountain Capital LLC majority capital investment.
Already a recognized enterprise resource planning leader for North American project-based businesses, Deltek is now looking
to strengthen its global position. (...)
Extrait du document concernant
contact center management software:
After decades of father-son stewardship, Deltek has been transformed by a New Mountain Capital LLC majority capital investment.
Already a recogniz...
Date publiée:
2006-07-11
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Résumé:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Extrait du document concernant
contact center management software:
Best Practices for Improving Performance in Your Contact Center. Source ...
How does your contact center stack up to the competition? Are ...
Date publiée:
2011-05-17
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Résumé:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Extrait du document concernant
contact center management software:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Date publiée:
2010-03-11
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Résumé:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Extrait du document concernant
contact center management software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Date publiée:
2010-03-11
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Résumé:
Data Center Projects: Project Management. Find Free Blueprint and Other Solutions to Define Your Data Center Project In Relation
To Project Management. In data center design projects, flawed management frequently leads to delays, expense, and frustration.
Effective project management requires well-defined (...)
Extrait du document concernant
contact center management software:
Data Center Projects: Project Management. ... Resources Related to Data
Center Project Management: Data Center (Wikipedia); Project Management
(Wikipedia). ...
Date publiée:
2010-03-11
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Résumé:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Extrait du document concernant
contact center management software:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Date publiée:
2005-08-04
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Résumé:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Extrait du document concernant
contact center management software:
How to Define Your Next Generation Contact Center Strategies. ... Download
<strong>How to Define Your Next Generation Contact Center Strategies</strong>.
Comments: ...
Date publiée:
2010-03-11
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Résumé:
Simply complete our brief HCM solution qualification survey, and we will contact you with your options for participation. (...)
Extrait du document concernant
contact center management software:
... incentive and compensation management (I&CM). ... getting your
software listed in TEC's expanded HR Evaluation Center—complete our ...
For more information, contact: ...
Date publiée:
2011-04-14
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Résumé:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Extrait du document concernant
contact center management software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Date publiée:
2010-03-11
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Résumé:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Extrait du document concernant
contact center management software:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Date publiée:
2007-12-07
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Résumé:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Extrait du document concernant
contact center management software:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Date publiée:
2012-01-12
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Résumé:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
Extrait du document concernant
contact center management software:
The Truth about Agent Training and Turnover in the Contact Center. ...
Download <strong>The Truth about Agent Training and Turnover in the Contact Center</strong>.
...
Date publiée:
2010-03-11
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Extrait du document concernant
contact center management software:
... a strong customer experience and contact center product also ...
feedback management, and knowledge management, and its ... such as Jive
Software, Lithium Technologies ...
Date publiée:
2011-10-24
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Extrait du document concernant
contact center management software:
... Jive Software, and Leverage Software, as some ...
newly minted Service Experience Management (SEM) category ... customer journeys across the
contact center, web site ...
Date publiée:
2011-06-20
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Résumé:
The Evaluation Center includes these main functional areas :Human resource management; Talent management; Learning management;
Incentive and compen... (...)
Extrait du document concernant
contact center management software:
... The Evaluation Center includes these main functional areas (including ...
Incentive and compensation management (I&CM ... qualification survey. We will contact
you with ...
Date publiée:
2011-04-05
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Résumé:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales
force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates,
enhanced opportunity management, additional security, contact (...)
Extrait du document concernant
contact center management software:
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force
automation features...
Date publiée:
2004-08-31