-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
contact center on demand:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
contact center on demand:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
contact center on demand:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Abstract:
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing.
Software vendors must rethink the kinds of functions they provide, how best to deliver those capabilities, and what approaches
to take through the channel. (...)
Excerpt related to
contact center on demand:
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing.
Software vendors must re...
Published:
2005-04-01
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
contact center on demand:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
contact center on demand:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Excerpt related to
contact center on demand:
... anytime, anywhere through flexible communication channels including the contact center
(phone, email ... launched a cloud solution, but its on-demand install base ...
Published:
2011-06-20
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Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
Excerpt related to
contact center on demand:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
-
Excerpt related to
contact center on demand:
... stimulate onshore activities. This may potentially create a demand for focused contact
center CRM applications. On Demand CRM SaaS. ...
Published:
2009-02-10
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Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
contact center on demand:
... Oracle-owned Siebel and its CRM On Demand product promises to automate, simplify ...
across all customer touch points with a pre-built contact center; and help ...
Published:
2010-03-11
-
Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
contact center on demand:
... Oracle-owned Siebel and its CRM On Demand product promises to automate, simplify ...
across all customer touch points with a pre-built contact center; and help ...
Published:
2010-03-11
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
contact center on demand:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
Excerpt related to
contact center on demand:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
-
Abstract:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few (...)
Excerpt related to
contact center on demand:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of indepe...
Published:
2004-05-06
-
Excerpt related to
contact center on demand:
... Services) solution, a pre-configured on-premises or on-demand software package ...
in following parts of this series) by adding a contact center shift-planning ...
Published:
2011-01-10
-
Abstract:
J.D. Edwards announced plans to acquire CRM vendor YOUcentric, Inc. At the same time, they have severed their 18 month relationship
with Siebel and ended integration plans between J.D. Edwards core functionalities and Siebel’s eFrontOffice capabilities.
Abrupt? Yes. Unexpected? Possibly. In the b (...)
Excerpt related to
contact center on demand:
JD Edwards announced plans to acquire CRM vendor YOUcentric, Inc. At the same time, they have severed their 18 month relationship
with Siebel a...
Published:
2001-08-28
-
Excerpt related to
contact center on demand:
... development (proactive engagement), and sales (demand sensing, emotional expectations).
With a strong customer experience and contact center product also ...
Published:
2011-10-24
-
Abstract:
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing.
Software vendors must rethink the kinds of functions they provide, how best to deliver those capabilities, and what approaches
to take through the channel. (...)
Excerpt related to
contact center on demand:
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing.
Software vendors must re...
Published:
2005-04-01
-
Abstract:
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important
to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success
through its existing customer base will testify to the reliabi (...)
Excerpt related to
contact center on demand:
When it comes to touting 200 product enhancements, what JD Edwards is saying is that ease of integration is important to mid-market
companies b...
Published:
2003-04-01
-
Abstract:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few (...)
Excerpt related to
contact center on demand:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of indepe...
Published:
2004-05-06