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Abstract:
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling
costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process
using a technology-enabled closed-loop coaching framewo (...)
Excerpt related to
contact center productivity:
Improving Agent Productivity with Closed-loop Coaching. Source: TDI Inc. Document Type: White Paper Description:
Contact center managers are expected to provide ...
Published:
2010-03-11
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Abstract:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
Excerpt related to
contact center productivity:
... most productivity from your agents before they head for greener pastures. Download <strong>The
Truth about Agent Training and Turnover in the Contact Center</ ...
Published:
2010-03-11
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
contact center productivity:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
contact center productivity:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
contact center productivity:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
contact center productivity:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
contact center productivity:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
contact center productivity:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
contact center productivity:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Excerpt related to
contact center productivity:
... helps to reduce the time spent on administrative tasks and improves productivity. ...
The customer calls into the contact center, which confirms the customer order ...
Published:
2010-02-10
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
contact center productivity:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
contact center productivity:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
contact center productivity:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Your Challenge: Get Decision Makers' Approval for IP Telephony Implementation . Specific, Measurable, Achievable, Relevant
and Time-Bound. Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity
gains—but high quality voice service takes more than just b (...)
Excerpt related to
contact center productivity:
Your Challenge: Get Decision Makers' Approval for IP Telephony Implementation . Specific, Measurable, Achievable, Relevant
and Time-Bound. Enterpri...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for IP Telephony Implementation . Specific, Measurable, Achievable, Relevant
and Time-Bound. Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity
gains—but high quality voice service takes more than just b (...)
Excerpt related to
contact center productivity:
Your Challenge: Get Decision Makers' Approval for IP Telephony Implementation . Specific, Measurable, Achievable, Relevant
and Time-Bound. Enterpri...
Published:
2010-03-11
-
Excerpt related to
contact center productivity:
... The Power of Knowledge -- Knowledge is Power (Part 3) » The TEC Blog on 3 March, 2009 at 1:06 am #. […]
Bolster call center productivity; […]. *Name: ...
Published:
2008-07-15
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Abstract:
The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail
industry is quickly learning the value of developing strategic working relationships with vendor partners to improve supply
chain efficiency. (...)
Excerpt related to
contact center productivity:
The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail
industry is quickly l...
Published:
2001-12-02
-
Abstract:
The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail
industry is quickly learning the value of developing strategic working relationships with vendor partners to improve supply
chain efficiency. (...)
Excerpt related to
contact center productivity:
The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail
industry is quickly l...
Published:
2001-12-02
-
Abstract:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition,
it is not there yet. (...)
Excerpt related to
contact center productivity:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and int...
Published:
2006-08-29
-
Abstract:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition,
it is not there yet. (...)
Excerpt related to
contact center productivity:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and int...
Published:
2006-08-29