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摘要:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
相关的摘录
crm knowledge base:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
发表于:
2003-04-19
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摘要:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
相关的摘录
crm knowledge base:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
发表于:
2010-03-11
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摘要:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
相关的摘录
crm knowledge base:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
发表于:
2007-12-12
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摘要:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
相关的摘录
crm knowledge base:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
发表于:
2002-03-08
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摘要:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functional and technical requirements and second, identifying the vendors that best match their requirements. This
article will focus on determining the functionali (...)
相关的摘录
crm knowledge base:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functi...
发表于:
2003-04-18
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摘要:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
相关的摘录
crm knowledge base:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
发表于:
2010-03-11
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摘要:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic (...)
相关的摘录
crm knowledge base:
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has...
发表于:
2002-08-15
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相关的摘录
crm knowledge base:
... in terms of scalability, install base, search optimization ... providing
valuable feedback (for new knowledge to be ... Networks: How They’re Turning CRM
Upside Down ...
发表于:
2009-03-03
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摘要:
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco
Systems' rank can change with different sets of client requirements. (...)
相关的摘录
crm knowledge base:
... The gap between Ramco Systems' contribution and Epicor is still small in those areas of the Knowledge
Base that have been prioritized highly. QAD. ...
发表于:
2002-03-07
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摘要:
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain
set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating
game'. An RFP/RFI selection process can streamline (...)
相关的摘录
crm knowledge base:
... Epicor, QAD and Ramco Systems are three Tier 2, mid-market ERP vendors that are part of TEC's Discrete
Manufacturing ERP Knowledge Base chosen for this ...
发表于:
2002-03-06
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相关的摘录
crm knowledge base:
... software) is probably the largest knowledge base created by TEC ...
to all our ERP knowledge bases such ... a customer relationship management (CRM)
solution, utilities ...
发表于:
2009-09-22
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摘要:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
相关的摘录
crm knowledge base:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from ea...
发表于:
2003-07-03
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摘要:
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require
research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before
committing time and money to a sales effort. Since a ' (...)
相关的摘录
crm knowledge base:
... These have been captured for the discrete manufacturing field within the TEC's ERP Knowledge
Base (the Process Manufacturing Knowledge Base creation has also ...
发表于:
2002-03-11
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摘要:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
相关的摘录
crm knowledge base:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
发表于:
2003-05-28
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摘要:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
相关的摘录
crm knowledge base:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
发表于:
2010-02-05
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摘要:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
相关的摘录
crm knowledge base:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
发表于:
2000-12-05
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摘要:
The Surado CRM Sales module empowers sales teams by providing an intuitive system that presents a comprehensive single view
of the customer across your entire organization. Combine this with a powerful knowledge base and automated business rules
to create a consistent sales methodology throughout your en (...)
相关的摘录
crm knowledge base:
... with a powerful knowledge base and automated business rules to create
a consistent sales methodology throughout your entire team. With Surado CRM, your sales ...
发表于:
2010-03-11
-
摘要:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
相关的摘录
crm knowledge base:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
发表于:
2002-03-08
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摘要:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list
of application offerings. In the last few years, in the (...)
相关的摘录
crm knowledge base:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in ...
发表于:
2001-11-26
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摘要:
Got CRM? CRM Software Guide for Small Business. Get Free Reports Related To CRM Software. There are many articles on customer
relationship management (CRM) and its benefits. These articles are usually targeted towards large organizations, and don’t
focus on the needs and objectives of small business own (...)
相关的摘录
crm knowledge base:
Got CRM? CRM Software Guide for Small Business. Get Free Reports Related To CRM Software. There are many articles on customer
relationship manageme...
发表于:
2010-03-11