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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
customer knowledge base:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions.
Get Free Templates Related To Voice Self-Service and Customer Int...
Published:
2010-03-11
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
customer knowledge base:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
customer knowledge base:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Published:
2000-12-05
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer knowledge base:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Excerpt related to
customer knowledge base:
... used to evaluate business software) is probably the largest knowledge base
created by TEC. When building it, we started with the criteria for customer care and ...
Published:
2009-09-22
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Abstract:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate
vendors that consider your company their ideal candidate. (...)
Excerpt related to
customer knowledge base:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to
locate vendors that consid...
Published:
2002-09-07
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Excerpt related to
customer knowledge base:
... The productivity and quality of customer service within ... in terms
of scalability, install base, search optimization ... valuable feedback (for new knowledge
to be ...
Published:
2009-03-03
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
customer knowledge base:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Abstract:
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service
costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing
sales and service as independent challenges—so (...)
Excerpt related to
customer knowledge base:
The Intelligent Customer Experience Life Cycle. ... The key to its success is to look at
your customer experiences as repeatable life cycles. ...
Published:
2010-03-11
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
customer knowledge base:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
Make up your own mind on Stemming the Loss of Knowledge Capital.It won't cost you anything to find out.Free whitepaper! The
clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee
attrition, such as departures or layoffs, inevitable (...)
Excerpt related to
customer knowledge base:
... from product-centric measurements to customer-centric. ... With disparate
teams, the sharing of knowledge is critical ... wide system with a common base
of information ...
Published:
2010-03-11
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Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
customer knowledge base:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Cust...
Published:
2010-03-11
-
Abstract:
Make up your own mind on Stemming the Loss of Knowledge Capital.It won't cost you anything to find out.Free whitepaper! The
clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee
attrition, such as departures or layoffs, inevitable (...)
Excerpt related to
customer knowledge base:
... from product-centric measurements to customer-centric. ... With disparate
teams, the sharing of knowledge is critical ... wide system with a common base
of information ...
Published:
2010-03-11
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Abstract:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
Excerpt related to
customer knowledge base:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
Published:
2003-04-19
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Abstract:
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain
set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating
game'. An RFP/RFI selection process can streamline (...)
Excerpt related to
customer knowledge base:
... you may put yourself in a perspective of a prospective customer, vendor or ...
vendors that are part of TEC's Discrete Manufacturing ERP Knowledge Base chosen for
...
Published:
2002-03-06
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Abstract:
Building on the limitations of traditional learning management systems—e.g., in federating information to external reps,
SumTotal’s Extended Enterprise solution can bring about the efficient delivery of knowledge for the strategic purpose of transforming
business performance. See how this platform ca (...)
Excerpt related to
customer knowledge base:
... solution can bring about the efficient delivery of knowledge for the ...
Enterprise in Action: Promoting Brand Image, Increasing Customer Retention, Boosting ...
Published:
2011-03-09
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Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
customer knowledge base:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
customer knowledge base:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses.
This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products
to external audiences. Know the value of the Extended (...)
Excerpt related to
customer knowledge base:
... Related Topics: Customer Relationship Management (CRM), Channel Management ...
Agent, Intranet Management/Development, Knowledge Base Management, Knowledge
Mapping ...
Published:
2011-03-01
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer knowledge base:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14