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Abstract:
This report aims to establish the areas of product functionality required by service industries such as advertising agencies
and identify a strategy vendors might take to improve the fit of their solutions to this market. Enterprise resource planning
(ERP) systems that address the needs of service industr (...)
Excerpt related to
customer relationship courses:
Market Landscape Report: Enterprise Software for Advertising and Marketing Services. Source: Technology Evaluation Centers.
Document ...
Published:
2011-08-02
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Abstract:
Knowledge acceleration for customer relationship management (CRM) sales can help you work more effectively with analytics
and functions such as billing and orders to ensure efficiency while reducing errors. Learn about software-based courses designed
to help sales professionals understand and master the (...)
Excerpt related to
customer relationship courses:
... Type: White Paper Description: Knowledge acceleration for customer relationship
management (CRM ... Learn about software-based courses designed to help sales ...
Published:
2011-03-15
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bound. Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable
at the same time. This can be a challenge. Whether compa (...)
Excerpt related to
customer relationship courses:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bou...
Published:
2010-03-11
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Abstract:
Marketing organizations are often the first to face spending and resource cuts—even as they face increased pressure to contribute
to revenue goals. These organizations need to drive demand more effectively and support sales efforts. They must also prove
their value to the organization. Learn about cust (...)
Excerpt related to
customer relationship courses:
... Learn about customer relationship management (CRM) applications that
can help align your organization to increase marketing success. ...
Published:
2010-09-01
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer relationship courses:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few (...)
Excerpt related to
customer relationship courses:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of indepe...
Published:
2004-05-06
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Abstract:
Become an expert of realizing enterprise-wide value with on-demand customer relationship management (CRM). Read this whitepaper.
Increasingly, midsize companies are looking to customer relationship management (CRM) to energize their sales organizations
and make the entire sales ecosystem more efficient. B (...)
Excerpt related to
customer relationship courses:
... Source: Oracle. Document Type: White Paper Description: Increasingly, midsize companies are looking to
customer relationship management (CRM) to energize their ...
Published:
2010-03-11
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Abstract:
In the late 1990s, Philadelphia, Pennsylvania-based cable operator Comcast relied on decidedly low-tech human resources (HR)
systems. But as the company's business operations expanded, and the Comcast workforce grew by more than 20 times, executives
realized that managing with paper would no longer be po (...)
Excerpt related to
customer relationship courses:
IDC Customer Spotlight: Comcast Reaps the Benefits of Integrated HR and Talent from SAP. Source: SAP. Document
Type: Case Study Description ...
Published:
2011-08-08
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Abstract:
This paper evaluates various service software solutions for customer service and business process professionals to create
differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service
options, and demand real-time responses. Also, social media (...)
Excerpt related to
customer relationship courses:
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010. ... Download <strong>The
Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010</strong>. ...
Published:
2011-03-14
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Abstract:
After years of power struggle with its independent applications user group (OAUG), Oracle Corporation is to host its own
application user group conference early next year. (...)
Excerpt related to
customer relationship courses:
... Oracle experts; a comprehensive customer track providing ... Oracle
customers; high-value courses presented by ... Oracle's strained relationship
with its customers ...
Published:
2000-07-19
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Abstract:
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the
information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and
certification before training service development, consulting (...)
Excerpt related to
customer relationship courses:
... Consulting Group. Document Type: Case Study Description: The case company is rolling out new professional
service concepts, addressing the customer need for ...
Published:
2011-01-28
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Abstract:
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending
the value proposition to existing customer base. SSA GT seemingly intends to achieve its all-round product portfolio and implementation
approach through in-depth strategic partnershi (...)
Excerpt related to
customer relationship courses:
... plans and activities; mine their relationship database to ... BPCS
CRM Service - a customer service and ... and schedules and coordinates training courses
for internal ...
Published:
2002-01-03
-
Excerpt related to
customer relationship courses:
... Being a human resources (HR) and customer relationship management (CRM)
analyst is definitely ... content, but they can also test and validate courses and training
...
Published:
2010-07-30
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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
customer relationship courses:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
-
Abstract:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Excerpt related to
customer relationship courses:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Published:
2003-06-05
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Abstract:
TEC Research Analysts interview Salesforce.com and Blackboard executives on their partnership and new product offering cloud-based
sales training. Salesforce.com and Blackboard have joined forces to offer cloud-based sales training for their customers.
And according to TEC Research Analysts, if you’re l (...)
Excerpt related to
customer relationship courses:
TEC Research Analysts interview Salesforce.com and Blackboard executives on their partnership and new product offering cloud-based
sales training. ...
Published:
2011-09-20
-
Excerpt related to
customer relationship courses:
... allows for a much more intimate vendor–client relationship. ... of
the reasons for its many customer service–related ... and Billing: Users can bill courses
to the ...
Published:
2011-04-11
-
Abstract:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few (...)
Excerpt related to
customer relationship courses:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of indepe...
Published:
2004-05-06
-
Abstract:
The customer’s challenge was to design a new automated smart card registration process to improve the way new staff receives
electronic access to records and to implement a system that gives senior managers access to strategic information. This case
study reveals a new workflow process that was designe (...)
Excerpt related to
customer relationship courses:
... Source: Bizagi Limited. Document Type: Case Study Description: The customer’s challenge
was to design a new automated smart card registration process to ...
Published:
2011-04-04
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Abstract:
The three themes of governance, risk, and compliance (GRC) have been central to the management agenda for a decade. But whereas
years ago it was the “C” in GRC that kept executives awake at night (and indeed was the impetus behind the development of
GRC in the first place), in the post-crisis world (...)
Excerpt related to
customer relationship courses:
The Age of Compliance: Preparing for a Riskier and More Regulated World. Source: SAP. Document Type: White Paper Description:
The ...
Published:
2011-03-07