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Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer satisfaction solutions:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Published:
1999-09-01
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Abstract:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence
provides to help address these topics. (...)
Excerpt related to
customer satisfaction solutions:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower p...
Published:
2007-08-08
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Abstract:
Invensys must communicate its successes and strategy to the marketplace, and must aggressively invest in customer satisfaction,
marketing, and sales. IPS must convince customers and prospects that it is here to stay; while the functionally rich products
are great advantages, many other considerations mak (...)
Excerpt related to
customer satisfaction solutions:
Invensys must communicate its successes and strategy to the marketplace, and must aggressively invest in customer satisfaction,
marketing, and sal...
Published:
2003-05-14
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Abstract:
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should
benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market. (...)
Excerpt related to
customer satisfaction solutions:
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities
should benefit users, a lot ...
Published:
2003-12-01
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Abstract:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and
accurate, leading to increased customer satisfaction. (...)
Excerpt related to
customer satisfaction solutions:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quotin...
Published:
2007-11-16
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Excerpt related to
customer satisfaction solutions:
... Besides Servigistics, MCA Solutions has become a “usual suspect” in ...
lowering support costs and improving service levels to maximize customer satisfaction. ...
Published:
2008-03-05
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer satisfaction solutions:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer satisfaction solutions:
... of SLM include reduced costs of servicing products and increased customer satisfaction.
... Jim is a recognized expert in software solutions for manufacturing and ...
Published:
2003-06-11
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Abstract:
Business Process Overview: Warehousing Solutions. Search for Templates and Other Software to Delineate Your Evaluation Concerning
the Business Process and Warehousing Solutions Warehousing processes are critical for the success of a distribution business.
These processes are highly visible to your custome (...)
Excerpt related to
customer satisfaction solutions:
Business Process Overview: Warehousing Solutions. Search for Templates and Other Software to Delineate Your Evaluation Concerning
the Business Proc...
Published:
2010-03-11
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Abstract:
Enterprises understand the value of integration. One area that has been ignored is the plant. Plant systems and corporate
systems must be complementary and leverage each other to provide their maximum value. Production intelligence provides both
integration and valuable information which is not availabl (...)
Excerpt related to
customer satisfaction solutions:
... Production intelligence contributes to customer satisfaction through
improved customer service, product ... Aegis who have built solutions specifically
for ...
Published:
2005-01-15
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Abstract:
As manufacturing becomes a global process, advances in demand management software have given rise to attribute-based demand
management software. In the process manufacturing environment, this software can help manufacturers deal with complex manufacturing
processes and increase overall customer satisfact (...)
Excerpt related to
customer satisfaction solutions:
As manufacturing becomes a global process, advances in demand management software have given rise to attribute-based demand
management software. I...
Published:
2008-12-24
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Abstract:
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers
and the Internet, new possibilities for reaching manufacturing clients have opened up, and new sales opportunities have become
available. (...)
Excerpt related to
customer satisfaction solutions:
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers
and the Internet, new...
Published:
2007-11-12
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer satisfaction solutions:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful CRM Implementation. When selecting or implementing a customer relationship management (CRM) solution,
a mistake or error in judgment can be extremely costly. Th (...)
Excerpt related to
customer satisfaction solutions:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful C...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer satisfaction solutions:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the
service parts planning and optimization space. Service supply chains remain complex. MCA Solutions can help service companies
of all sizes improve their bottom line. In today’s (...)
Excerpt related to
customer satisfaction solutions:
TEC Principal Analyst PJ Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the
service parts planning ...
Published:
2011-03-30
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Abstract:
SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing
outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners
with learning management systems (LMSs). Find out w (...)
Excerpt related to
customer satisfaction solutions:
Trends in Training Your Extended Enterprise: Partners and Customers. Source: SumTotal Systems. Document Type: White Paper
Description ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer satisfaction solutions:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Aligning IT and the Business: An In-Depth Look at Scoring - Selecting and Scheduling the Project Portfolio. Find Free Guidelines
and Other Solutions to Define Your Project In Relation To Scoring Model ans Project Portfolio. This Business Engine white
paper provides a technical account on the process behin (...)
Excerpt related to
customer satisfaction solutions:
Aligning IT and the Business: An In-Depth Look at Scoring - Selecting and Scheduling the Project Portfolio. Find Free Guidelines
and Other Solution...
Published:
2010-03-11
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
customer satisfaction solutions:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11