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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer satisfaction solutions


MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of

customer satisfaction solutions  Will Customer Satisfaction be Enough? Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software in 1978. It was the first MRP system commercially available for manufacturing enterprises and held

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Improving Customer Relationships: An Integrated Approach


It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy.

customer satisfaction solutions  Grow Customer Relationships , Customer Satisfaction , Customer Relationships Strategic , Eazycustomer CRM Tool , Accelerating Customer Relationships , Using CRM and Relationship , New Math of Customer Relationships , Customer Relationship Management Definition , Profitable Customer Relationships , Mining Customer Relationship , Definition of Customer Relationship Management , Guides about Customer Relationships , Explanation of CRM Processes , Core Goal of Customer Relationship , Measuring Customer Read More

Optimizing the Supply Chain and Increasing Customer Satisfaction: An Interview with Robert Abate of RCG Information Technology


Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

customer satisfaction solutions  maximize profits and increase customer satisfaction through the use of business intelligence. Lyndsay Wise: Hi Robert, it's a pleasure to have you with us today. Robert Abate : Hello. LW: Robert, how do you feel organizations can optimize their supply chains to maximize profits and increase customer satisfaction? RA : That is a very good question. I start by saying that because the optimization of a supply chain obviously would maximize profits and would increase customer satisfaction, and manufacturers Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

customer satisfaction solutions  the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products and services, Attensity has Read More

HSO


HSO is a leading provider of Microsoft Dynamics AX, and Dynamics AX industry specific add-ons and enhancements. HSO also provides Microsoft Dynamics CRM and Microsoft Server solutions.   Founded in 1989, HSO specialises in the sales, implementation, technical integration, business consultation and on-going support of Dynamics AX solutions for Customers in various industries and markets – in particular Wholesale Trade & Distribution, Logistics, Manufacturing and Retail.   HSO has a well established and fully referenceable track record with its unique Implementation Project methodology.  Driven by results and the desire to provide the best service, HSO customers gain innovative business solutions that increase and optimize efficiencies in their business processes.  This starts at the beginning of every customer engagement with Value Discovery and a Scope Analysis review.  HSO uses their thoroughly proven Implementation Methodology (in excess of 1,000 successful Projects) to ensure predictable results on every task and an ROI that can be based on a fixed-scope and fixed-price approach.     With more than 20 years of practical hands-on experience, HSO has successfully delivered complex ERP solutions to hundreds of companies worldwide including international customers who required multi-country and multi-site implementations.   HSO is a leading member of Microsoft’s Inner Circle.  This membership is only awarded to the elite Top 50 worldwide Microsoft Partners in recognition of achieving the highest levels of Customer Satisfaction, the most impressive Sales Performance and continued growth in Revenues and Employment.   HSO is also an accepted and long standing member of Microsoft’s Presidents Club, another worldwide “by invitation only” award received in acknowledgement of being in the Top 5% of the Microsoft Dynamics Partners worldwide, based on business performance, year-on-year growth, new business wins, renewed customer support contracts and software licence revenue.   Headquartered in Holland, HSO employs more than 200 industry specific professionals worldwide, and in order to best serve the HSO Customers, HSO has subsidiaries in the UK, Germany, Italy, Benelux, France, North America and Malaysia.  

customer satisfaction solutions  the beginning of every customer engagement with Value Discovery and a Scope Analysis review.  HSO uses their thoroughly proven Implementation Methodology (in excess of 1,000 successful Projects) to ensure predictable results on every task and an ROI that can be based on a fixed-scope and fixed-price approach.  With more than 20 years of practical hands-on experience, HSO has successfully delivered complex ERP solutions to hundreds of companies worldwide including international customers who required Read More

Avayle Solutions


Avayle provides business and accounting software for manufacturing, distribution and software development companies. Through our special relationship with Epicor we can offer solutions that provide scalability, flexibility, and reliability to meet today's business challenges, while empowering your enterprise with even more success tomorrow.Our clients benefit from our years of experience with the industries we serve and our relationship with Epicor. The perspective we bring is from working with hundreds of companies like yours, helping them to truly understand how to use their software, on their terms, on their time line. From the outset, we establish a working partnership with our clients, learning and growing with them as we fine-tune our software solution for their specific needs. And because of our lean approach to business, we are able to bring senior level skills to our clients at a price that’s a fraction of what our competitors charge.If you are serious about making your business software work harder for you, if you want accountability and results then you should let the Avayle team pick up the gauntlet—whatever the challenge—and work with you to find a solution that fits like a glove.

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WebSan Solutions


WebSan Solutions Inc. is a Microsoft Dynamics Certified Partner and IT consulting and solutions provider. With over a decade of experience in Enterprise Software solutions, online business and financial accounting software, EDI Integration, implementation and design, the experts at WebSan know how to help you transform your business.

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EC-SOLUTIONS


EC-SOLUTIONS is a dynamic and innovative company focused on bringing best of breed business solutions, as well as providing professional consulting services to the manufacturing industries, resulting in increased productivity and a proven return on investment (ROI). EC-SOLUTIONS offers manufacturing companies totally integrated cutting edge and proven business solutions. Specifically designed for made to order, configured to order, engineered to order as well as mix mode manufacturers, our solutions are a definite asset in supporting our customers’ growth and evolution in an ever changing and challenging business world.

customer satisfaction solutions  asset in supporting our customers’ growth and evolution in an ever changing and challenging business world. Read More

Acceo Solutions


Providing business, accounting, and banking solutions and SaaS and cloud computing, Acceo Solutions also offers a selection of specialized consulting services ranging from strategic support to IT management and infrastructure. The company's services include payment solutions, customized development, and full integration of its own and business partners' ERP solutions.

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Blue Dot Solutions


Blue Dot is a global enterprise mobile software, products and services company that delivers Mobile Field Service solutions to a range of Field, Fleet, Facility and Factory-based organizations within asset-intensive industries.

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Radius Solutions


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Arena Solutions


Founded in February 2000, Arena Solutions develops a collaborative bill of materials (BOM) and change management system designed to help small and midsize manufacturers deliver products to market. Arena provides an environment for centralizing, controlling, and analyzing complex and constantly changing product information, including BOMs, part specifications, and change orders. Arena Solutions is headquartered in Foster City, California (US).

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Customer-centric CRM


Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

customer satisfaction solutions  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More

Meridian Knowledge Solutions


Meridian Knowledge Solutions helps you create measurable value with your learning strategy. Meridian provides technology platforms that empower enterprises, governments, and member-based organizations to develop their people by delivering learning, assessing performance, and fostering collaboration. We’ve been making customers our partners since 1997. Our suite can be deployed on-premise, hosted, or in a secure cloud. Innovative design promotes configuration to business processes, while reducing costly implementations. Meridian helps extend learning beyond employees to the value chain, including partners, members and customers. Mobile capabilities enable on-the-job-training, while social sharing builds the learning community.

customer satisfaction solutions  collaboration. We’ve been making customers our partners since 1997. Our suite can be deployed on-premise, hosted, or in a secure cloud. Innovative design promotes configuration to business processes, while reducing costly implementations. Meridian helps extend learning beyond employees to the value chain, including partners, members and customers. Mobile capabilities enable on-the-job-training, while social sharing builds the learning community. Read More

Mecanica Solutions Inc.


Mecanica Solutions is a certified IBM Advanced Level Business Partner for PLM (Product Lifecycle Management) Software Solutions and services. Our mission is to partner with customers to devise PLM solutions with a competitive advantage that will enable them to develop successful and innovative products. Mecanica Solutions currently offers the full suite of IBM and Dassault Systemes PLM software solutions, namely CATIA, ENOVIA, SmarTeam and DELMIA). We also provide all the related consulting services such as training, short to long-term consulting/staffing engagements, engineering, system and application support and custom software development.

customer satisfaction solutions  is to partner with customers to devise PLM solutions with a competitive advantage that will enable them to develop successful and innovative products. Mecanica Solutions currently offers the full suite of IBM and Dassault Systemes PLM software solutions, namely CATIA, ENOVIA, SmarTeam and DELMIA). We also provide all the related consulting services such as training, short to long-term consulting/staffing engagements, engineering, system and application support and custom software development. Read More