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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer satisfaction solutions


MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of

customer satisfaction solutions  Will Customer Satisfaction be Enough? Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software in 1978. It was the first MRP system commercially available for manufacturing enterprises and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » customer satisfaction solutions

What’s New at MCA Solutions?


Service supply chains remain complex. MCA Solutions can help service companies of all sizes improve their bottom line. In today’s feature interview, TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions CEO Bob Salvucci to discuss the current state of the market, MCA’s approach and focus on service parts planning and optimization, and the new offerings behind MCA’s growth that are expanding this software space.

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Optimizing the Supply Chain and Increasing Customer Satisfaction: An Interview with Robert Abate of RCG Information Technology


Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

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On-time Product Delivery and Customer Satisfaction


Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

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A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

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How to Measure Customer Satisfaction


Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

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Damco Solutions


Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business process outsourcing (BPO), and related services to its worldwide client base. Damco has offices in the United States (US), the United Kingdom (UK), and India. The company has clients in several industries, including: - insurance and financial services - manufacturing, logistics and distribution - health care - government - telecommunications - media and publishing - hospitality and travel - energy and utilities

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ACOM Solutions, Inc.


For over 28 years, ACOM has automated the document and payment processes for more than 4,000 organizations. ACOM’s Electronic Document Management solutions quickly bolt-on to an organization’s existing Sage ERP MAS 90, MAS 200, MAS 500, Sage ERP X3, Sage ERP Accpac, or Sage Fund Accounting system to extend that system’s capabilities and dramatically improve the organization's efficiency by eliminating paper (along with all the associated errors and storage costs), as well as automating their manual, paper-based processes. With ACOM’s EZContentManager, users can electronically route documents for approval, archive, scan, link together, or find their documents, using ACOM’s one-click easy-access technology -- without even leaving their Sage interface, or remotely from anywhere in the world via the Web. For more information about ACOM’s Sage-integrated Document Management solutions, please visit: http://www.acom.com/erp_solutions/sage.html. By incorporating ACOM’s solutions into their product offerings, Sage Value-Added Resellers (VARs) can easily bring this valuable set of additional cost-saving ERP enhancements to their clients. For more information about ACOM’s Partner Success Program, please visit: www.acom.com/channels.

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Calibra Solutions


Calibra Solutions Limited has recognised the business challenges that are associated with the new economic frontier of Caribbean countries and the global community and has taken the initiative to provide specialized information technology solutions that will address their varying needs. The determination of which solutions are relevant have been influenced by research findings indicating that the success of strategic business initiatives often depends on the identification, development, and ongoing management of work skills and professional expertise, leading to accelerated achievement of strategic objectives.

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Enterprise Application Solutions


Sonata has executed numerous projects for US and other international clients in areas ranging from co-product development and web-enabling solutions to re-engineering/platform migration to application maintenance. Sonata's key competencies are in the financial services, insurance, health care, and logistics sectors. Apart from the valuable person-years of experience gained, execution of these projects has reinforced the viability of Sonata’s offshore software development model. As a service provider, Sonata's solution portfolio ranges from the business/technology requirements of e-business to the application management in the legacy environment. The range of services include its e-solutions, enterprise application solutions (ERP, CRM, SCM), enterprise application integration, legacy management, business intelligence and reporting solutions, and QA lab. Sonata offers its services, experience, and expertise to fulfill software product development companies' needs for outsourcing product development.  

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Relational Solutions


Relational Solutions, Inc (RSI) has been providing high quality Business Intelligence & Data Warehouse solutions since 1996. At RSI, we recognize the need for cost effective, subject-oriented solutions designer for "quick hit" applications that solve an immediate business need. We can typically implement these solutions in weeks, not months or years. We design our solutions around our Structured Process Methodology. Our methodology is an iterative approach that delivers business results quickly and at a fraction of the cost of our competition. It's a time tested, proven methodology that differentiates us from our competition. Our successes include the following customers: Pfizer, Libbey, Sherwin Williams, American Greetings, Glidden Paints, Henkel Consumer Adhesives, Ridge Tool, Dirt Devil, Markwins, Playtex, Gordon Food Service, Eddie Bauer, Kraftmaid, DealerTire, Merillat, Mills Pride, Chrysler, Timken Industries, and many more!

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