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Documents related to » customer service classes


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CUSTOMER SERVICE CLASSES: service cost | service customer | service define | service definition | service development | service document | service documentation | service evaluation | service framework | service global | service implementation | service industry | service information system | service information systems | service information technology | service issues | service knowledge | service knowledge management | service maintenance | service management | service manufacturing | service marketing | service method |
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CUSTOMER SERVICE CLASSES: Relationship Management (CRM),   Customer Service and Support,   Technology Tools and Methods Source: Mindshare Technologies Learn more about Mindshare Technologies Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Process Map Best Practices for ERP Implementation Best Practices for Fixed Asset Managers How to Use Projects to Master Asset Management Recession? Steal Market Share by
8/3/2009 3:20:00 PM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

CUSTOMER SERVICE CLASSES: names, see Comparing On-demand Customer Relationship Management Service Alternatives ) generally offer good solutions for standard business operations. However, by using multi-tenant architecture, which requires volumes of customers on a single instance of the database, they sometimes cannot give companies the kinds of differentiators they need to increase sales and profits or to gain market share. These differentiators follow the 80:20 rule , where 80 percent of any company is similar to its
3/15/2006

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE CLASSES: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

CUSTOMER SERVICE CLASSES: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
9/22/2000

SAP Customer Success Story: Industrial Machinery and Components
NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components (IM&C) reduced operating costs by more than $1 million (USD) in sixteen weeks.

CUSTOMER SERVICE CLASSES: SAP Customer Success Story: Industrial Machinery and Components SAP Customer Success Story: Industrial Machinery and Components Source: SAP Document Type: Case Study Description: NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components (IM&C) reduced operating costs by more than $1 million (USD) in sixteen
4/29/2005 9:33:00 AM

Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

CUSTOMER SERVICE CLASSES: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
2/3/2012 4:29:00 PM

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

CUSTOMER SERVICE CLASSES: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
9/23/2005 2:27:00 PM

The Total Managed Service Provider (MSP)
Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.

CUSTOMER SERVICE CLASSES: well positioned to strengthen customer relationships and grow market share. The Total Managed Service Provider (MSP) style= border-width:0px; />   comments powered by Disqus Related Topics:   Asset Management,   IT Asset Management (ITAM),   Business Intelligence and Data Management,   Business Intelligence (BI),   E-commerce,   Business-to-Business Web Sales,   Business-to-Consumer Web Sales,   E-procurement and Requisitioning,   Electronic Marketplace,   Mobile Commerce,   IT
1/25/2011 11:51:00 AM

Laird Technologies: A QAD Customer Case Study
Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites were up and running in just nine months.

CUSTOMER SERVICE CLASSES: Laird Technologies: A QAD Customer Case Study Laird Technologies: A QAD Customer Case Study Source: QAD Document Type: Case Study Description: Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites
9/10/2007 4:41:00 PM

Navigating Between Service Management Scylla & Charybdis – Part 2 » The TEC Blog
inventory management, etc.) Improved customer service (i.e., first-time fix rates, SLA compliance, etc.) translates into improved customer satisfaction and loyalty Certainly, there are the following challenges of deploying mobile technologies: Cost of software, integration, service, and support Cost of hardware Security concerns Interference  and performance problems Mobile device and infrastructure management Still, the benefits outweigh the challenges, and the key deployment areas that are driving

CUSTOMER SERVICE CLASSES: aftermarket, asset management, best buy, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, geek squad, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, sla, slm, spare parts, sustainability, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
19-03-2010


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