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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer service courses:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance
improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives.
The company chose SumTotal ToolBook authoring softw (...)
Excerpt related to
customer service courses:
Creating Media-rich Online Courses for Thousands of Customer-service Employees.
Source: SumTotal Systems. Document Type: Case Study ...
Published:
2011-05-31
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Abstract:
This paper evaluates various service software solutions for customer service and business process professionals to create
differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service
options, and demand real-time responses. Also, social media (...)
Excerpt related to
customer service courses:
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010. ...
Download <strong>The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010</strong>.
...
Published:
2011-03-14
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
customer service courses:
Best Practices for Improving Performance in Your Contact Center. Source: Focus Research. Document Type: White Paper Description:
In ...
Published:
2011-05-17
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bound. Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable
at the same time. This can be a challenge. Whether compa (...)
Excerpt related to
customer service courses:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bou...
Published:
2010-03-11
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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
customer service courses:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
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Abstract:
With a flurry of alliance making activities, SSA GT is executing a strategy to save the company from oblivion by extending
the value proposition to existing customer base. SSA GT seemingly intends to achieve its all-round product portfolio and implementation
approach through in-depth strategic partnershi (...)
Excerpt related to
customer service courses:
... BPCS CRM Service - a customer service and support
... and partners and their Service Level Agreements ... and schedules and
coordinates training courses for internal ...
Published:
2002-01-03
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Abstract:
G-Log, a leader in collaborative logistics, and SCT, a leader in enterprise applications for the process industries, have
joined forces to bring together their products and expertise for the process enterprise. (...)
Excerpt related to
customer service courses:
... Log states, "We believe the combined solution will enable companies to collaborate more effectively
with their suppliers, improve customer service, and respond ...
Published:
2001-08-02
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Abstract:
G-Log, a leader in collaborative logistics, and SCT, a leader in enterprise applications for the process industries, have
joined forces to bring together their products and expertise for the process enterprise. (...)
Excerpt related to
customer service courses:
... Log states, "We believe the combined solution will enable companies to collaborate more effectively
with their suppliers, improve customer service, and respond ...
Published:
2001-08-02
-
Excerpt related to
customer service courses:
... this is one of the reasons for its many customer service–related awards.
... Course Enrollment and Billing: Users can bill courses to the appropriate account by
...
Published:
2011-04-11
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Abstract:
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to
hold a project kickoff meeting. Don’t miss this excellent opportunity to get across important communications and establish
the tone for the project. This article discusses the 10 o (...)
Excerpt related to
customer service courses:
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to
hold a project kickoff ...
Published:
2004-01-01
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Abstract:
NetGravity's ad serving software remains a leader, and its merger with DoubleClick should have the company celebrating, but
CMGI is massing troops on the border, and NetGravity needs to gird for war. (...)
Excerpt related to
customer service courses:
NetGravity's ad serving software remains a leader, and its merger with DoubleClick should have the company celebrating,
but CMGI is massing troops...
Published:
1999-10-01
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Abstract:
TEC Research Analysts interview Salesforce.com and Blackboard executives on their partnership and new product offering cloud-based
sales training. Salesforce.com and Blackboard have joined forces to offer cloud-based sales training for their customers.
And according to TEC Research Analysts, if you’re l (...)
Excerpt related to
customer service courses:
TEC Research Analysts interview Salesforce.com and Blackboard executives on their partnership and new product offering cloud-based
sales training. ...
Published:
2011-09-20
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Abstract:
The success of an e-learning initiative depends as much on the people and culture of the organization as it does on the technology
used. Several corporate cultural factors that affect the success of an e-learning implementation are discussed and illustrated. (...)
Excerpt related to
customer service courses:
The success of an e-learning initiative depends as much on the people and culture of the organization as it does on the technology
used. Several c...
Published:
2006-01-18
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Abstract:
Download content as a service: new model for e-learning content delivery whitepaper. Find Free Software reviews from experts.
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for
content delivery? Can content be hastily rounded up (...)
Excerpt related to
customer service courses:
Content as a Service: a New Model for E-learning Content Delivery. ... Find out why content-as-a-service
is a superior solution for effective online training. ...
Published:
2010-08-17
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
customer service courses:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
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Abstract:
Kinaxis Inc. is answering the needs of global manufacturers by delivering an on-demand response management service. These
services are designed to help manufacturers drive quick responses to ever-changing global supply chains and fulfillment networks. (...)
Excerpt related to
customer service courses:
Kinaxis Inc. is answering the needs of global manufacturers by delivering an on-demand response management service. These
services are designed to...
Published:
2008-03-19
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Abstract:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few (...)
Excerpt related to
customer service courses:
The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of indepe...
Published:
2004-05-06
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Abstract:
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the
information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and
certification before training service development, consulting (...)
Excerpt related to
customer service courses:
... Consulting Group. Document Type: Case Study Description: The case company is rolling out new professional
service concepts, addressing the customer need for ...
Published:
2011-01-28
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Abstract:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); engineer-to-order (ETO); contract manufacturing; maintenance, repair, and overhaul (MRO); and like project-oriented
manufacturing companies they may face the ne (...)
Excerpt related to
customer service courses:
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace
and defense (A&D); e...
Published:
2005-01-12