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Abstract:
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance
improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives.
The company chose SumTotal ToolBook authoring softw (...)
Excerpt related to
customer service training solution:
... need a new content authoring solution to continue ... Learning Management
to deliver training and track ... Courses for Thousands of Customer-service
Employees</strong ...
Published:
2011-05-31
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer service training solution:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer service training solution:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer service training solution:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer service training solution:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer service training solution:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
customer service training solution:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer service training solution:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring.
After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going
back to its roots, and with a determination to sustain (...)
Excerpt related to
customer service training solution:
... HR), payroll, financial management, customer relationship management ...
as manager and employee self-service, and offers ... and in-depth employee training
and career ...
Published:
2002-05-28
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Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
customer service training solution:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
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Abstract:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its
mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal
to smaller enterprises with less complex processes. Soft (...)
Excerpt related to
customer service training solution:
As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP
All-in-One vertical...
Published:
2004-05-07
-
Abstract:
2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring.
After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going
back to its roots, and with a determination to sustain (...)
Excerpt related to
customer service training solution:
... HR), payroll, financial management, customer relationship management ...
as manager and employee self-service, and offers ... and in-depth employee training
and career ...
Published:
2002-05-28
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
customer service training solution:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
Kinaxis’s latest response management product releases deliver even more refined software system tools to help global manufacturers
with capacity planning and scheduling, including monitoring and alerting, action team selection, and inventory liability reduction
capabilities. (...)
Excerpt related to
customer service training solution:
Kinaxis’s latest response management product releases deliver even more refined software system tools to help global manufacturers
with capacity p...
Published:
2008-03-26
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Abstract:
Discover how to reduce turnover and manage change.Find out how retailers can benefit from a new approach to training and talent
management This paper examines how a talent management system (TMS) that integrates learning, performance management (PM),
compensation, development, and succession planning can (...)
Excerpt related to
customer service training solution:
Discover how to reduce turnover and manage change.Find out how retailers can benefit from a new approach to training and talent
management This pap...
Published:
2010-08-17
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Abstract:
The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements
definition. When used as a request for proposal, the requirements definition can be a powerful evaluation and negotiation
tool. (...)
Excerpt related to
customer service training solution:
... the actual evaluation of the training program(s ... Is the complexity
of the solution compatible with ... your products or services, quality customer
service, or brand ...
Published:
2005-11-04
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Abstract:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better
aligned and prepared to take on the challenges ahead. (...)
Excerpt related to
customer service training solution:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned
and prepared to t...
Published:
2006-01-11
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Abstract:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas. (...)
Excerpt related to
customer service training solution:
On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many
significant new offer...
Published:
2000-05-10
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Abstract:
As your company grows and faces new challenges, you must continually evaluate whether your work processes and information
technology (IT) solutions can address these issues and help grow your business. Read here on how to perform a preliminary
gap analysis to determine whether you need to upgrade your IT (...)
Excerpt related to
customer service training solution:
BRM System—Using Information to Enhance Supplier, Customer, and Employee Interactions. Source: Sage. Document
Type: White Paper ...
Published:
2011-02-11
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Abstract:
OutPurchase.com provides a full-service purchasing solution, including vendor and transaction management, for companies that
have real business purchasing requirements but do not want to create their own purchasing infrastructure. (...)
Excerpt related to
customer service training solution:
OutPurchase.com provides a full-service purchasing solution, including vendor and transaction management, for companies that
have real business pu...
Published:
2000-04-18