Whether it is an enterprise resource planning (ERP), a customer relationship management (CRM), or any other system, acquisition and deployment of enterprise class software is usually a significant move for a company of any size and industry. It leads to disruption of the company’s business activities, so much so that hardly any employee is left unaffected during such a major project.
so that hardly any employee is left unaffected during such a major project. The good news is that software acquisition does not happen often, but the bad news is that this infrequency uncovers another hidden facet of this project. Employees and management of a company that do not purchase and implement a significant number of software applications on a regular basis are, in fact, amateurs that are mandated to deal with software vendors whose only order of business is to develop, promote, and sell their