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Abstract:
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can
outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow
revenues, control costs, and capture valuable market int (...)
Excerpt related to
for call centers:
Call centers are mission critical to companies of all sizes. The ... com...
Small Call Centers: Challenges and Opportunities. Source: TDI Inc. ...
Published:
2010-03-11
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
for call centers:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments.
Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions
based on timely administration, maintenance, and reporting (...)
Excerpt related to
for call centers:
Turn Your Call Center into a Strategic Asset. ... Learn how new technologies can help you
improve your call center and reduce costs without losing customers. ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
for call centers:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call
center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor
that could interconnect eight call centers into a singl (...)
Excerpt related to
for call centers:
... WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight
call centers into a single, cohesive information ...
Published:
2010-03-11
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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
for call centers:
... This leads to unavailable agents and, consequently, long waits for your customers. Are all call
centers like this? No. Call centers ...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
for call centers:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically
dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to
manage, and has better customer service. Learn (...)
Excerpt related to
for call centers:
As companies expand—often globally—they may operate multiple customer service call centers.
Unifying these geographically dispersed an... ...
Published:
2010-03-11
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
for call centers:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
Excerpt related to
for call centers:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
Published:
2000-03-10
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Abstract:
Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers.
The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study
examines how Mark Two has been developing innovative W (...)
Excerpt related to
for call centers:
Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call
centers. The company serves... ...
Published:
2011-03-24
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Abstract:
The changing attitudes, understandings of physical assets and market conditions bring a broad array of implications for those
responsible for asset management. The majority of these can be explained as "new accountabilities." Many of these are accountabilities
leveled at, or within, corporations themselv (...)
Excerpt related to
for call centers:
... The Use of Call Centers. The use of call centers
for asset management is an extremely disturbing development and one that is increasing in popularity. ...
Published:
2003-12-19
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Abstract:
The changing attitudes, understandings of physical assets and market conditions bring a broad array of implications for those
responsible for asset management. The majority of these can be explained as "new accountabilities." Many of these are accountabilities
leveled at, or within, corporations themselv (...)
Excerpt related to
for call centers:
... The Use of Call Centers. The use of call centers
for asset management is an extremely disturbing development and one that is increasing in popularity. ...
Published:
2003-12-19
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Abstract:
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge,
forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle
role in branding, corporate image, and customer lif (...)
Excerpt related to
for call centers:
Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates. Source:
Hitachi ...
Published:
2010-03-11
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
for call centers:
Differentiation through Service Excellence. Source: SAP. Document Type: White Paper Description: With products increasingly
becoming ...
Published:
2010-03-11
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Abstract:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
Excerpt related to
for call centers:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
Published:
2002-12-21
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Abstract:
The increasing necessity of Web-based telecommunications means that businesses are choosing to streamline operations with
voice over Internet protocol (VoIP). But what’s in it for you? Should you make the switch? Read about the top reasons other
businesses are adopting VoIP applications—and see how t (...)
Excerpt related to
for call centers:
Switch to VoIP for All the Right Reasons. Source: Vendor Guru. Document Type: Outside Link Description: The increasing necessity
of ...
Published:
2010-03-11
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
for call centers:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
for call centers:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Excerpt related to
for call centers:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Published:
2004-01-31