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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
good customer service experience:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
good customer service experience:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
good customer service experience:
... Some are good, others bad ... variety of factors the user interface
(UI), customer support, marketing ... collectively create our view of a product, service
or provider ...
Published:
2002-01-18
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Excerpt related to
good customer service experience:
... and we’ve all had this experience), you just ... get the impression
that the customer service representative does ... Good
point - in my opinion, just being employed ...
Published:
2010-08-03
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Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
good customer service experience:
... Some are good, others bad ... variety of factors the user interface
(UI), customer support, marketing ... collectively create our view of a product, service
or provider ...
Published:
2002-01-18
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Abstract:
Today's business climate is all about competition - we're lean, we’re mean, but competing on price is not where it’s at.
How do you create a lasting identity and relationship with your customer through your processes from marketing, sales and
supply chain to keep them loyal? A fascinating discussion (...)
Excerpt related to
good customer service experience:
Today's business climate is all about competition - we're lean, we’re mean, but competing on price is not where it’s
at. How do you create a lasti...
Published:
2004-06-22
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
good customer service experience:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their
pocketbooks due to layoffs and lack of brand trust. So, how are retailers and consumers weathering the storm? (...)
Excerpt related to
good customer service experience:
The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their
pocketbooks due to lay...
Published:
2009-07-22
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Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
good customer service experience:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23
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Abstract:
Despite solid horizontal ERP functionality, product flexibility, and very good customer service, Infinium's challenge remains
its lack of mind share and brand awareness outside of its hospitality stronghold. (...)
Excerpt related to
good customer service experience:
... Still, having 30% of its service, support and sales staff with ...
in the market and a healthcare customer retention rate of ... ERP product seems to be a
good fit for ...
Published:
2002-05-29
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
good customer service experience:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Excerpt related to
good customer service experience:
... If this service experience starts on a wrong foot ...
I thought your article was very good. ... sets to ensure the optimum balance between customer
service levels and ...
Published:
2010-04-01
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Excerpt related to
good customer service experience:
... Good service is crucial to the brand, as it ... Customers
with a superior service experience reportedly spend 23 ... Instead, the
customer is purchasing technical know ...
Published:
2010-03-19
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Abstract:
Having seemingly paved a solid ground for its successor, it is likely that this time J.D. Edwards founder and CEO Ed McVaney
might not have to come back from oblivion like in 2000 (...)
Excerpt related to
good customer service experience:
Having seemingly paved a solid ground for its successor, it is likely that this time JD Edwards founder and CEO Ed McVaney
might not have to com...
Published:
2002-01-28
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
good customer service experience:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Excerpt related to
good customer service experience:
... closing deals must be put to good use. ... CRM Strategy #3: Simplify
Customers’ Service Experience. ... company wants to provide superior customer
service, this goal ...
Published:
2010-03-04
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Abstract:
MATRAnet has added collaborative browsing to its customer relationship management product. (...)
Excerpt related to
good customer service experience:
MATRAnet has added collaborative browsing to its customer relationship management product.
Published:
2000-04-17
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Abstract:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist.
If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective
delivery of those services. (...)
Excerpt related to
good customer service experience:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If
you analyze hardware m...
Published:
2000-10-24
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Abstract:
A streamlined version of the Blink.com site, Blink WAP allows users to configure their folders of favorite bookmarks on their
PC or laptop, then remotely access their accounts. (...)
Excerpt related to
good customer service experience:
... com), which promises to radically improve the wireless Internet experience for users
... allow for wireless device proliferation to occur before any service on the ...
Published:
2000-07-18
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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
good customer service experience:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20