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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
good customer service stories:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
Customers and vendors do not always see eye to eye as illustrated in the following horror stories about how customers have
been treated by vendors. The vendors did the opposite of selling; they pushed these companies away. (...)
Excerpt related to
good customer service stories:
Customers and vendors do not always see eye to eye as illustrated in the following horror stories about how customers have
been treated by vendors...
Published:
2006-07-03
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Excerpt related to
good customer service stories:
... Walt: Not Acer, but I’ve heard stories. ... information as possible
whenever you make a service call. ... AK DAMODARAM: You’re right, good
customer support should ...
Published:
2012-02-29
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Abstract:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist.
If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective
delivery of those services. (...)
Excerpt related to
good customer service stories:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If
you analyze hardware m...
Published:
2000-10-24
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Abstract:
The initial Pilot test of the BlackBerry Handheld e-mail device will be limited to 500 users for a cost of $34.95 (USD) per
month, including unlimited messaging and the lease cost of the wireless device. (...)
Excerpt related to
good customer service stories:
EarthLink’s Pilot of Wireless Email via BlackBerry Handhelds. P. Hayes - June 1, 2000. Comments: 0. Read Comments P. Hayes
- June 1, 2.
Published:
2000-06-01
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Abstract:
So why would users switch from AOL’s Instant Messaging client to Microsoft’s? Quite simple really, throw in free long distance
phone service, offer a comparable and competitive set of base features, and then to make sure you succeed, give it away for
free. And just to add injury to insult Microsoft w (...)
Excerpt related to
good customer service stories:
... on Thursday, July 20 debuted a new version of its online messenger software beefed up with free long-distance
Internet phone service that turns up the heat on ...
Published:
2000-07-21
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Abstract:
What is vertical marketing? Vertical marketing is product and promotion efforts targeted at specific industries. Many benefits
are derived from vertical marketing. These include messages that are better received, credibility, marketing budgets that
go farther, less competition, etc. A common mistake is t (...)
Excerpt related to
good customer service stories:
What is vertical marketing? Vertical marketing is product and promotion efforts targeted at specific industries. Many benefits
are derived from ve...
Published:
2004-12-09
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Abstract:
A streamlined version of the Blink.com site, Blink WAP allows users to configure their folders of favorite bookmarks on their
PC or laptop, then remotely access their accounts. (...)
Excerpt related to
good customer service stories:
... Within the United States we expect an 18 - 24 month timeframe to allow for wireless device proliferation
to occur before any service on the Internet is ...
Published:
2000-07-18
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
good customer service stories:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from business management improvements. The most important claim for BAM is that it can fundamentally alter
the way businesses understand and act to threats and opp (...)
Excerpt related to
good customer service stories:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from...
Published:
2004-01-03
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Abstract:
RIM’s primary focus is wireless e-mail, which has evolved into a mission critical application for most users over the past
several years, leading to tremendous success for RIM’s 850 and 950 versions of their wireless Blackberry e-mail device line. (...)
Excerpt related to
good customer service stories:
RIM’s primary focus is wireless e-mail, which has evolved into a mission critical application for most users over the past
several years, leading ...
Published:
2000-07-10
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Abstract:
IBM has just released benchmark results for its mid-range Unix server, the RS/6000 M80, showing it to be a top performer
in transaction processing and Web serving. (...)
Excerpt related to
good customer service stories:
IBM has just released benchmark results for its mid-range Unix server, the RS/6000 M80, showing it to be a top performer in
transaction processing...
Published:
2000-06-21
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Abstract:
IBM announced its latest NUMA-Q server, the E410. Its ability to house up to 64 Intel CPUs represents a doubling of the “largest”
current system, the ES7000 from Unisys, and an eight-times increase over the largest current mainstream Intel offerings from
Compaq, Dell, and HP. (...)
Excerpt related to
good customer service stories:
IBM announced its latest NUMA-Q server, the E410. Its ability to house up to 64 Intel CPUs represents a doubling of the “largest”
current system, ...
Published:
2000-06-19
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Abstract:
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with
the sales channel, especially if you have limited time and resources. (...)
Excerpt related to
good customer service stories:
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with
the sales channel, espec...
Published:
2005-02-28
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Abstract:
BoldFish will deliver the message faster and more reliably than any other opt-in mail delivery system on the market today. (...)
Excerpt related to
good customer service stories:
BoldFish will deliver the message faster and more reliably than any other opt-in mail delivery system on the market today.
Published:
2000-09-22
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
good customer service stories:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
Expect Compaq to vigorously market the iPAQ Blackberry device line along with its messaging based hardware. This new strategic
relationship will bode well for price conscious consumers due to increased production and therefore reduced costs, to meet
the existing (and growing) demand for wireless messagin (...)
Excerpt related to
good customer service stories:
Expect Compaq to vigorously market the iPAQ Blackberry device line along with its messaging based hardware. This new strategic
relationship will b...
Published:
2000-08-30
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Abstract:
IBM has just released benchmark results for its mid-range Unix server, the RS/6000 M80, showing it to be a top performer
in transaction processing and Web serving. (...)
Excerpt related to
good customer service stories:
IBM has just released benchmark results for its mid-range Unix server, the RS/6000 M80, showing it to be a top performer in
transaction processing...
Published:
2000-06-21
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Abstract:
Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge
by Dell Computer. This note assess the strengths and weaknesses of its four-CPU rackmount servers. (...)
Excerpt related to
good customer service stories:
Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge
by Dell Computer. Thi...
Published:
1999-08-01
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Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
good customer service stories:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23