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SimplyDigi LMS, Webinar, E-store, Web-site hosting
The SimplyDigi LMS enables organizations to deliver customized courses, videos, live seminars, and tests via the Internet. The LMS is a scalable system that

help desk chat  Set up a live help desk or student chat rooms. - Private-brand your own rooms and assign managers to them. Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk chat


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

help desk chat  the effectiveness of employee help desk operations while decreasing internal technical support costs. This is part two of the three-part series Integrating Customer Relationship Management and Service Resolution Management . Part three takes a look at the more specific benefits of CRM-SRM integration, and makes recommendations as to how companies should go about this process. For more information and to start your own custom solution comparison, please visit TEC's Customer Relationship Management Read More
How to Choose the Right Hosted CRM Solution for You
How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By

help desk chat  in IT manpower and help desk support. Customization Mania : Although criticized for its one-size-fits all approach to CRM, a standard on-demand CRM tool can spare a company the price tag and hassles that often accompany application customization. Security : A CRM solution doesn't have to reside within a company's walls to be safe. Rather, today's hosted CRM solution providers go to great lengths to safeguard their clients' data. And that's good news to businesses unwilling to invest in costly security Read More
Finding Your Way Around E-commerce
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for your trip and keep you from bumping

help desk chat  Web only multiplies it. Help Desk: A necessity for any business over the web. Naturally, the people at the desk will need tools for accessing the various databases used by the website, including the data about user behavior and purchasing. Relationship Management: Part Help Desk, part Personalization, the term is used by some to mean the kind of customization of user experience that the web makes possible, and by others a natural web (or intranet) extension of traditional tools for managing more direct Read More
2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

help desk chat  criterion. Doing this will help you to more quickly determine your list of potential solutions . (Imagine if Santa used a decision matrix to decide who’d been naughty or nice. Or if your boss used one to determine your performance on such tasks as, oh, choosing a new software solution.) Software Selection Resolution # 5 I pledge to analyze the strengths and weaknesses of each solution, so that I will be able to rank them and create my short list. This step is essentially an extension of Software Read More
Will V8 Help SSA GT Regain Lost Ground?
The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the

help desk chat  V8 Help SSA GT Regain Lost Ground? Will V8 Help SSA GT Regain Lost Ground? P.J. Jakovljevic - September 10, 2001 Event Summary SSA Global Technologies (SSA GT), the ERP provider launched in August 2000 from remnants of the former Systems Software Associates (SSA), when a private investment group recognized the latent potential of the company's global reach, software assets and personnel as a basis for profitable growth, celebrated in August its first birthday with the following accomplishments: Read More
IQMS and IFS Going Strong (without Much Help from the Cloud)
These days when all the excitement seems to be coming from “social anything” and “cloud anything” gadgets, it is refreshing to see some tried-and-true

help desk chat  Going Strong (without Much Help from the Cloud) These days when all the excitement seems to be coming from “social anything” and “cloud anything” gadgets, it is refreshing to see some tried-and-true  enterprise resource planning (ERP)  vendors doing very well in their much less exciting manufacturing realms. The two vendors in this instance are IQMS and IFS , and there are many similarities between them (other than the superficial one that their names start with “I” and end with “S”). Read More
Help Us Choose the Next TEC Buyer's Guide-Take Our Poll
Recently, we launched a comprehensive buyer’s guide to BI solutions. TEC's buyer’s guides combine analyst insight into various types of enterprise software with

help desk chat  of software you’d like help with evaluating. Let us know what your preferences are for upcoming buyer’s guides by taking our poll below. We’ll publish the results in an upcoming issue of the Inside Edition TEC Newsletter , and keep you posted on plans for upcoming buyer’s guides. {democracy:61} Read More
Drug Pedigree Guidelines and How Software Can Help
Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines

help desk chat  and How Software Can Help This is a modified version of the article originally published July 19, 2006. Counterfeit and adulterated drugs are an increasing problem, particularly in the United States. Not only do these activities strip profits from legitimate drug manufacturers, but they can also pose a health risk to the consumer. As a result, the US Food and Drug Administration (FDA) has issued guidelines covering cradle-to-grave tracking requirements that pharmaceutical companies must comply with for Read More
IT Management for Small Businesses: Using Third Parties to Help Take the Strain
Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely

help desk chat  Using Third Parties to Help Take the Strain Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely on to drive their businesses and gain a competitive advantage. Operating and maintaining a complex IT infrastructure requires specific skills, but getting the right staff at an affordable price can be a problem. Outsourcing IT management may help to ease the strain. Read More
HCIMS - Help Desk RFI/RFP Template
Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

help desk chat  - Help Desk RFI/RFP Template The HCIMS - Help Desk RFI/RFP Template lists and describes 551 features and functions found in HCIMS - Help Desk software solutions. This Help Desk for the Health Care Industry Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your HCIMS - Help Desk software selection projects. Features and functions included in this Help Desk for the Health Care Industry Template: Issue Management Inventory and Audit Knowledge Read More
Help Comparing and Choosing the Right Enterprise Content Management Software
Enterprise software analyst firm, Technology Evaluation Centers (TEC) recently launched its Enterprise Content Management (ECM) Evaluation Center, which

help desk chat  Enterprise Content Management Software Help Comparing and Choosing the Right Enterprise Content Management Software Pittsburgh, PA (PRWEB) May 26, 2005 Enterprise software analyst firm, Technology Evaluation Centers (TEC) recently launched its Enterprise Content Management (ECM) Evaluation Center, which helps project managers, consultants, and decision makers compare the most qualified ECM systems based on their own, unique priorities. Software evaluation firm, Technology Evaluation Centers (TEC) has Read More
IBM Cognos Insight
From business intelligence to financial performance and strategy management to analytics applications, IBM Cognos software can help your organization become

help desk chat  IBM Cognos software can help your organization become analytics-driven. With products for the individual, workgroup, department, midsize business, and large enterprise, Cognos software is designed to help everyone in the organization make the decisions that achieve better business outcomes. IBM Cognos Insight is a personal analytics solution that empowers analysts and business users to explore, analyze, visualize, and share insights. With Cognos Insight, users can access and visualize personal and Read More
Lozeau Selects Commsoft Fidelio ERP with the Help of TEC Software Selection Services
Lozeau, a retail company providing cameras, video cameras, accessories, and services, recently selected Commsoft to meet its enterprise resource planning (ERP

help desk chat  Fidelio ERP with the Help of TEC Software Selection Services Lozeau, a retail company providing cameras, video cameras, accessories, and services, recently selected Commsoft to meet its enterprise resource planning (ERP) needs. Commsoft was chosen from among ten vendors of viable solutions during a selection process headed by TEC’s selection services group. Lozeau looked to the expertise of TEC’s team for assistance throughout the software selection process and in the vendor contract negotiations. Read More
Enterprise Marketing Management (EMM)
The@Enterprise Marketing Management@(EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services

help desk chat  of various systems that help companies market their services or products effectively and efficiently. EMM tools help manage strategic planning and marketing resources (sometimes referred to as marketing resource management or MRM). This KB also covers rule-based techniques, pattern recognition, and other profiling features. Read More

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