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The Underbelly of Software Project Management Tools
Project management tools for software development should include a broad range of functionality. Project teams must be able to estimate the scope and duration

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Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk management system software


Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

help desk management system software  existing call center / help desk systems such as Remedy AR System, leading SIM / SEM solutions such as Symantec SESA V2,patch management systems such as McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

help desk management system software  initiative within the IT help desk or customer contact center. Often KM practices relating to service and support can be defined as knowledge-powered problem resolution - using a knowledge base, knowledge sharing, collaboration and knowledge reuse to efficiently solve customer questions. Knowledge Management for Service and Support A successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Knowledge-powered problem Read More...
Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

help desk management system software  costeffectiveness of support and help desk operations, and the ability to create knowledge bases and best practices around software management as some of the major benefits SAM can offer. Not less important than the benefits that companies can achieve through the implementation and use of SAM, tough, are the serious commercial, legal, operational, and financial risks they face if they don’t put in place the procedures and tools needed to effectively manage their software applications. A poll conducted Read More...
Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

help desk management system software  described to facilitate and help in the decision-making process through a collaborative partnership with your software vendor. In this article, a distinction is made between a service pack and a new release. Typically, a service pack is issued to fix software bugs and is not intended to add or modify functionality and data elements. Consequently, unless you have also modified or enhanced the code that is being altered, a service pack should be able to be installed with little effort or testing. Read More...
What PAS 55 Means for EAM Software Selection
PAS 55 compliance is a priority for asset-intensive companies that must maximize asset value. Learn how enterprise asset management (EAM) software can

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Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

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Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

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Software-As-a-Service Primer for Independent Software Vendors
Learn what s required for a successful migration to SaaS in SaaS Primer for Independent Software Vendors.

help desk management system software  find more information to help ensure a successful transition to SaaS. End-users are demanding SaaS. Learn what it takes to deliver SaaS solutions in today’s marketplace. Download your PDF copy of SaaS Primer for Independent Software Vendors today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010 Read More...
American Software, Inc
Founded in 1970 and headquartered in Atlanta, Georgia (US), American Software develops, markets, and supports an offering of integrated business applications

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Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

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Can Lilly Software Get More VISUAL?
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its strong offerings and efficient

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Phone System Buying Disasters to Avoid: C-Level Executives Share Hard Learned Lessons
Phone system buying disasters can prove costly for any business. This whitepaper presents advice from phone system managers who have been at the forefront in

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Most Overlooked Features when Buying a Business Phone System
When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these

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Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

help desk management system software  that adopt technologies to help meet their business, operational, and manufacturing needs can set an example for other industries. Read More...

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