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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
help desk performance:
How ITIL-based IT Help Desk Can Help Small and Medium Businesses. ...
Download <strong>How ITIL-based IT Help Desk Can Help Small and Medium
Businesses</strong>. ...
Published:
2010-03-11
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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
help desk performance:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20
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Abstract:
As businesses become increasingly dependent on the effective delivery of IT services over global networks, technologies that
optimize application performance over wide area networks (WANs) become more competitive. But how do you know which WAN to
choose when there are so many solutions on the market? By (...)
Excerpt related to
help desk performance:
Practices for Selecting WAN Optimization Solutions: Benchmarking Performance ROI. Source: Shunra Software.
Document Type: White Paper ...
Published:
2010-03-11
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
help desk performance:
Best Practices for Improving Performance in Your Contact Center. ... top agents provide
a superior experience for customers and ultimately help grow revenue for a ...
Published:
2011-05-17
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Abstract:
Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming
so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better
future performance seems a luxury. This report introduce (...)
Excerpt related to
help desk performance:
... humming so users don’t call the help desk. Climbing out of the weeds
to take in the big picture and lay the groundwork for better future performance seems a ...
Published:
2012-01-04
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Abstract:
End-User Performance : Building and Maintaining ROI. Templates and Other Complex System to Use In Your Organization a End-User
Performance. Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver
value to your organization, your users must have th (...)
Excerpt related to
help desk performance:
End-User Performance : Building and Maintaining ROI. Templates and Other Complex System to Use In Your Organization a End-User
Performance. Softwar...
Published:
2010-03-11
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Abstract:
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of
how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling
change. Find out how this simple and significant way t (...)
Excerpt related to
help desk performance:
... Find out how this simple and significant way to improve performance and processes can
help you achieve your operational effectiveness and efficiency objectives ...
Published:
2010-03-11
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Abstract:
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage
by aligning managers and employees with corporate goals. There is now a statistical and causal relationship among key HCM
applications and operating income growth. (...)
Excerpt related to
help desk performance:
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage
by aligning managers...
Published:
2006-09-28
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
help desk performance:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Excerpt related to
help desk performance:
... customer feedback for product development, sales performance for incentives and ...
base management, service experience management, help desk, and information ...
Published:
2011-09-20
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Abstract:
QAD On-demand: Performance Made Responsive. Papers and Other Computer Software to Use In Your Dynamic System Related to the
Performance Made Responsive. Manufacturers today face increasing pressures to boost revenues and secure profitability. But
for them to realize the full financial value of these initi (...)
Excerpt related to
help desk performance:
QAD On-demand: Performance Made Responsive. Papers and Other Computer Software to Use In Your Dynamic System Related to the
Performance Made Respon...
Published:
2010-03-11
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Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
help desk performance:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
help desk performance:
Case Study: How PropertyInfo Keeps in Touch with Customers. Source: PhaseWare. Document Type: Case Study Description: PropertyInfo
...
Published:
2010-03-11
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
help desk performance:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst
Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported,
until it is completed or resolved. CustomerFirst al (...)
Excerpt related to
help desk performance:
... CustomerFirst contains the service support, help desk, problem resolution,
and call center functionalities of the CustomerFirst Enterprise Software Suite. ...
Published:
2010-03-11
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Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
help desk performance:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20
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Abstract:
The No-Drama Upgrade. Download Free IT Comparison White Papers In Relation To End User Management. When you upgrade enterprise
application software, you want to realize expected benefits as quickly as possible and minimize costs, disruption, and risk.
In tough economic times, there is absolutely no room f (...)
Excerpt related to
help desk performance:
... risks of an application upgrade. An end-user management solution can help you realize
return on investment (ROI). Find out how. ...
Published:
2010-03-11
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
help desk performance:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
help desk performance:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
help desk performance:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11