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Remedy Corporation: Poised for a Comeback?
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by

help desk remedy  25% of the internal help desk market. Other products in this line include Remedy Change Management, which is tied for second place in its market, Remedy Asset Management, and Remedy Service Level Agreements. The Customer Relationship Management unit is built upon the acquisition of BayStone Software in October 1998 and the Sales Continuum sales force management product from Pipestream Technologies in 1999. Products include Remedy Quality Management, Remedy Customer Support, and Remedy Leads Management. Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk remedy


Remedy Makes CRM a Personal Matter
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between

help desk remedy  relations management (CRM) and help desk products. Axtive can track a user's profile and serve unique pages to each user based on the profile. Remedy believes that this will ultimately reduce the costs of customer relationship management and provide the right information to each customer in fewer clicks. The new Remedy products will also contain features that let companies analyze the needs and experiences of their customers, based in Axtive technology. Market Impact This should enable Remedy to have Read More
Remedy Plots A Course To Travel And Expense Capabilities
Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.

help desk remedy  ranging from its traditional help desk product through its most recent employee self-service products such as Purchasing@Work and Remedy SetUp@WorkTM. Market Impact Like a recent partnership announcement by Concur (see An E-Commerce Company That Can Pay The Bills ), this partnership represents a step in the development of fully featured employee self-service platforms. So long as these platforms present unified experiences to their users they represent a real value to the corporations that use them. Read More
Concur Aims To Be Single Point Of (Purchasing) Access
Concur began as a vendor of shrink-wrapped travel and expense tracking software, but is now making a play to be a major provider of self-service Internet

help desk remedy  strength has been in Help Desk applications, is one. Remedy has one advantage in that its help desk software is well known to IT managers, who have influence over any enterprise software purchase. Peregrine Systems is another competitor. Peregrine's strategy is to corner those companies that need its sophisticated asset management capabilities, and then swoop down on vendors with less specialized offerings. Walker Interactive Systems, which provides a financial systems portal, has also added purchasing Read More
Remedy Welcomes You To Your New Office. Now Get To Work!
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts a job at least five days before the

help desk remedy  fully integrated with Remedy's Help Desk, Change Management and Purchasing@Work products. Thus, if a new employee needs a desktop computer or desk that can't be found in inventory the order can be generated and sent for approval automatically. This puts SetUp@Work on two strategic growth paths. First, as a member of the Remedy@Work suite it will be joined by other complementary applications. Among possible new products would be collaboration and task management tools. It seems likely that evolution will Read More
TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions
Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred

help desk remedy  Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions TEC Joins Forces with Australasia’s Fastest-growing Consultancy to Help Drive Better Software Decisions Solution Minds adds TEC’s software selection services expertise to its consulting practice offerings Montreal, QC, March 1, 2010 — Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it has signed a preferred partnership agreement with Read More
Will V8 Help SSA GT Regain Lost Ground?
The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the

help desk remedy  V8 Help SSA GT Regain Lost Ground? Will V8 Help SSA GT Regain Lost Ground? P.J. Jakovljevic - September 10, 2001 Event Summary SSA Global Technologies (SSA GT), the ERP provider launched in August 2000 from remnants of the former Systems Software Associates (SSA), when a private investment group recognized the latent potential of the company's global reach, software assets and personnel as a basis for profitable growth, celebrated in August its first birthday with the following accomplishments: Read More
How Retail Partners and Mobility Can Help Deliver Value to Bank Customers
Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain

help desk remedy  Partners and Mobility Can Help Deliver Value to Bank Customers Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks partnering with Read More
TechExcel
TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995

help desk remedy  TechExcel creates software solutions for application lifecycle management, IT service desk management, and customer relationship management. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina (US), London (UK), and Beijing (China). Read More
Can Software Help Employees Enjoy Their Workday (More)? - Part 1


help desk remedy  Software Help Employees Enjoy Their Workday (More)? - Part 1 In 2005, after his PeopleSoft venture ended (successfully in financial terms, at least), I was sure that Dave Duffield would not sit still for long. And in fact, I've been listening to a slew of otherwise hard-to-please analysts and bloggers raving about Workday for a few years now – this company that was founded in March 2005 and launched in November 2006 by two great IT minds and PeopleSoft alumni: Dave Duffield and Aneel Bhusri. Dave Read More
Lasership.com Looks To Descartes For Same-Day Delivery Help
LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes’ DeliveryNet solution for

help desk remedy  Descartes For Same-Day Delivery Help Lasership.com Looks To Descartes For Same-Day Delivery Help S. McVey - August 17, 2000 Event Summary LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes' DeliveryNet solution for transportation and logistics to enable the distribution of e-commerce purchases to businesses and consumers. Headquartered in McLean, Virginia, Lasership has assembled a nationwide network of over 225 courier companies in Read More
LMS Can Help Regulate Good Ethical Practices
When we talk about the benefits of learning management systems (LMS), training and employee competency usually come to mind. For that reason, LMS is often

help desk remedy  Can Help Regulate Good Ethical Practices When we talk about the benefits of learning management systems (LMS), training and employee competency usually come to mind. For that reason, LMS is often considered a less-than vital business activity (since it doesn’t address “core” business issues). Add to that the fact that nobody really enjoys training, and you’ve got a recipe for, well, no LMS. However, when it comes to compliance issues—that bugbear of service industries—you may find you Read More
Demand Planning: Optimizing Operations across the Supply Chain
Demand planning applications can help manufacturers establish baseline sales forecasts and perform analysis to improve resource usage. They can also help

help desk remedy  planning software packages can help manufacturers to: Establish baseline sales forecasts, incorporating multiple inputs; Perform sophisticated analysis that improves their use of human and capital resources; Optimize pricing capabilities; and Better understand their markets and customers. Yet to get the most out of these function-rich tools, manufacturers must be willing to reorganize their planning processes and to share the resulting insights with supply-chain partners and customers. Predicting The Read More
Hitch Your Wagon to a Wild Horse?
In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the frantic race to be the “bleeding edge

help desk remedy  capability would follow to help prospects find solutions to their issues within the set of promoted products. Product Sales and Customer Service capabilities might be layered next. Subsequent stage might add tutorials, decision support tools, and other devices to hold a relationship with customers. While stage one is in production, stage two is in construction, stage three is in design and concepts for stage four would be in development. With two or more stages designed and scheduled well in advance, the Read More
ShopSocially to Help Retailers Measure Social Commerce Benefits
ShopSocially, a social commerce software provider, has announced the addition of an A/B Testing framework to its platform, so that Internet retailers can

help desk remedy  to Help Retailers Measure Social Commerce Benefits ShopSocially , a social commerce software provider, has announced the addition of an A/B Testing framework to its platform, so that Internet retailers can measure the exact incremental business benefits accrued by adding onsite social commerce modules on their e-commerce Web sites. ShopSocially is a comprehensive social commerce platform that brings “social to commerce” and not the other way around. The vendor makes the entire shopping Read More

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