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9 Critical Characteristics to Demand from Your Timesheet Vendor
If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what

helpdesk classes  published in your automated helpdesk tool? Is your support staff part of the sales team? In what time can you guarantee me responses? Can I talk to 3 recent customers that are happy with your support? What is your average response time? What did your most recent support poll turn up as the overall satisfaction level for your supported customers? Do you even do such polling? What percentage of your customers renew their maintenance contracts each year?” How We Do It - We have both automated support with Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk classes


IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected

helpdesk classes  provide installation, training, and helpdesk services for IBS' enterprise software on the Russian market. Cinimex is also an IBM business partner with extensive experience and has certified engineers on the IBM iSeries platform. In Russia, it is essential to find a strong local partner, since local references to support the decision-making process is needed. Additionally, the support services must be in Russian and as close to the customer as possible. Thus, IBS' enterprise software has been translated Read More
Live Classroom
Live Classroom: Humanize and personalize your on-line course. Horizon Wimba's fully featured live virtual classroom supports audio, video, application

helpdesk classes  free live evaluation crm,projects with source code for live media transmitting converging using j2ee,pc-tv live utility driver,go live plan,e gap ssl vpn whale communication live scenarios,xl reporter live efinancials,what is scm live,webmaster forum live help software comparison,trackwise live case study,test after go live,tasks in sap post live support function,system of a down live,software reviews live help,snapshot live software diezemann,smb live crm wss Read More
SCM in a New Flavor: Real Time and Demand Driven
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate modules.

helpdesk classes  in a New Flavor: Real Time and Demand Driven Introduction The current market is becoming more demand-driven and the need for real time decision support capabilities in the supply chain is inevitable. As a result, service oriented vendors are emerging. They are developing solutions through next generation applications with customization, workflow, extensible markup language (XML), and third-party integrated software that is embedded in their applications. These vendors have a greater, real time, demand-d Read More
i2 Paints Broad Strokes at eDay
i2 receives a great deal of criticism for delivering less than it sells, but remains the one SCM vendor most capable to realize its vision.

helpdesk classes  from implementation consultants and helpdesk support personnel. Most vendors have committees that review current applications, bug reports, market trends, customer requests, etc., and decide which features to include and which new applications to pursue. As talented as the people in these groups may be, the ideas that reach development are nevertheless many times removed from the point where the applications will be used - the real world. User Recommendations Marketing people are adept at taking Read More
Business Process Simulation Technology from Lanner
Today, TEC Research Analyst Gabriel Gheorghiu focuses on business process simulation software provider Lanner Group. Gabriel looks at Lanner's history, products

helpdesk classes  Process Simulation Technology from Lanner There are many business process management (BPM) solutions that can help create and manage workflows for all business activities, but only some of them are going one step further to offer BPM simulation functionality. Such solutions can be used to simulate different scenarios for business processes changes and determine the potential effects they might have on a company's activities. Lanner is one of the vendors providing this type of business process Read More
ICICI-Infotech's North American Strategy for Success Part Two: Customer Focus and Innovative Pricing
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note, you'll also learn about the company's

helpdesk classes  Infotech's North American Strategy for Success Part Two: Customer Focus and Innovative Pricing Introduction ICICI-Infotech has developed a well-earned and respected reputation in the Europe, Middle East, and Africa (EMEA) region of the world. Now it has set its sights squarely on the North American market. To reach this target, ICICI-Infotech has developed an intriguing strategy to attract new customers. This research note explores this strategy to assist you in determining whether ICICI-Infotech and Read More
How Do You Categorize Notebooks?
The notebook computer market has become one of the remaining battlegrounds for computer manufacturers. Our purpose here is to define the notebook market

helpdesk classes  Do You Categorize Notebooks? How Do You Categorize Notebooks? R. Krause - September 25, 2000 Overview The notebook computer market has become one of the remaining battlegrounds for computer manufacturers. The Intel-based server market has consolidated to four major manufacturers (Compaq, Dell, Hewlett-Packard, and IBM). The desktop PC market, although highly competitive, has seen similar consolidation, and the breadth of offerings has narrowed in recent years. The nearest thing to vitality here was the Read More
Vendor Extends Welcome Mat for Hospitality Industry
SoftBrands Hospitality business supports the enterprise information management needs of hotels and resorts. SoftBrands' range of hospitality software products

helpdesk classes  SoftBrands,hospitality,Medallion,PORTfolio,RIO,PMS,property management system,LMS,leisure management system,legacy software systems,CRS,central reservation system Read More
You Need More Than Functions and Features to Implement an ERP Package Part One: The Administrator and Customizer
You have selected an ERP package. Now you have to worry about implementing the software. This article looks at four categories of tools that a vendor may supply

helpdesk classes  Need More Than Functions and Features to Implement an ERP Package Part One: The Administrator and Customizer Introduction It stands to reason that, when selecting an enterprise resource planning (ERP) package, you must be sure that the software has the functions and features to support your organization. But once that assurance is obtained, now you have to worry about implementing the software. This article looks at four categories of tools that a vendor may supply and can make the implementation easier Read More
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

helpdesk classes  status. However, the on-call helpdesk manager had to be notified immediately, and he would personally assign the appropriate technician to resolve the problem ASAP. Severity 4 • how-to questions This ticket could take up to a couple of days to resolve, as it was not a top priority. Usually, the graveyard shift CSAs handled the non-pressing issues when they had downtime. It should always be remembered that the call center environment involves more than just systems and protocols; it also involves the Read More
The Truth about Data Mining
It is now imperative that businesses be prudent. With rising volumes of data, traditional analytical techniques may not be able to discover valuable data

helpdesk classes  Truth about Data Mining A business intelligence (BI) implementation can be considered two-tiered. The first tier comprises standard reporting, ad hoc reporting, multidimensional analysis, dashboards, scorecards, and alerts. The second tier is more commonly found in organizations that have successfully built a mature first tier. Advanced data analysis through predictive modeling and forecasting defines this tier—in other words, data mining. Data mining has a significantly broad reach and application. Read More
These Are the Days of Healthy Growth for an Open-source ERP Provider


helpdesk classes  Are the Days of Healthy Growth for an Open-source ERP Provider These days, amid the austerity, cuts, and general malaise, it is refreshing to hear about the whopping annual growth of a manufacturing-oriented  enterprise resource planning (ERP)  software vendor. Sure, one can discount the magnitude of this upbeat news—this particular vendor is still budding, if you compare it to SAP, Oracle , or Infor —but I welcome this it(and so should any ERP vendor). More impressively, the vendor in case, Read More
Cloud ERP for Manufacturing: 6 Considerations
There is no shortage of cloud-based enterprise resource planning (ERP) software offerings nowadays, for almost any vertical manufacturing market segment. But

helpdesk classes  ERP for Manufacturing: 6 Considerations While cloud computing is still hot, the conversations I’ve been having with people who are in the process of selecting an enterprise resource planning (ERP) system for their manufacturing business express a lot of skepticism, uncertainty, and concern about the applicability of cloud software to their business. There is no shortage of software-as-a-service (SaaS)–based manufacturing ERP software offerings nowadays, for almost any vertical manufacturing Read More
Justification of ERP Investments Part Three: Costs of Implementing an ERP System
Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into

helpdesk classes  Enterprise resource planning,enterprise resource planning software,enterprise resource planning implementation,successful erp,survey erp,tool erp,top erp,top erp software,top erp systems,top erp vendors,un erp,web based erp,web erp,what is erp,benefits of erp Read More

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