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9 Critical Characteristics to Demand from Your Timesheet Vendor
If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what

helpdesk classes  published in your automated helpdesk tool? Is your support staff part of the sales team? In what time can you guarantee me responses? Can I talk to 3 recent customers that are happy with your support? What is your average response time? What did your most recent support poll turn up as the overall satisfaction level for your supported customers? Do you even do such polling? What percentage of your customers renew their maintenance contracts each year?” How We Do It - We have both automated support with Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » helpdesk classes


IBS-Slow but Steady (and Demand-Driven) May Win the SCM Race
IBS, a conservative Swedish enterprise resource planning and supply chain management, seems to be making right moves to remain the leader within its selected

helpdesk classes  provide installation, training, and helpdesk services for IBS' enterprise software on the Russian market. Cinimex is also an IBM business partner with extensive experience and has certified engineers on the IBM iSeries platform. In Russia, it is essential to find a strong local partner, since local references to support the decision-making process is needed. Additionally, the support services must be in Russian and as close to the customer as possible. Thus, IBS' enterprise software has been translated Read More
End-user Performance: Building and Maintaining ROI
Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must

helpdesk classes  accurate than surveys and helpdesk reports, Kimberly-Clark became an early adopter of a user performance monitoring system. At the time of this writing, Kimberly-Clark's performance management processes have only been in operation for a few months, but they have already proven useful. For example, as reported by IDC, K-C's initial findings showed that 95% to 98% of errors encountered were user errors. Five errors accounted for 90% of user problems; four transactions are involved in the majority of Read More
Social Learning for Field Service Employees
Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these

helpdesk classes   Read More
RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

helpdesk classes  industry that requires service, helpdesk, marketing campaign, and sales automation. RTI now has the ability to build upon its software industry foundations, from which to expand to other industries requiring similar service, helpdesk, marketing and sales requirements. Rather than promoting its tool to horizontal markets, RTI intends to keep expanding in specialized niches particularly within Healthcare, Pharmaceutical and Biotechnology industries. As it stands now, the product's strengths, particularly Read More
6 Specialists, 6 Industry Domains: Trends for 2008 and 2009
In a survey on upcoming trends in employee management, the Learning Review asked six experts in six major industry domains one simple question: what do you

helpdesk classes  Specialists, 6 Industry Domains: Trends for 2008 and 2009 The Learning Review asked specialists from six major industry domains to share their thoughts on how they see various areas of employee management changing in the near future. The question, sent by e-mail, was simple: what do you think the main trends in [domain] will be for 2008 and 2009? Following are each of their answers. Human Resources (HR) Strategies by David Ulrich, consultant and educator in human resources management In the next one to Read More
Global Shop Solutions One-System ERP Solutions
Global Shop@s ERP systems provide functionalities for cost, pricing, and profits; customer relationship management (CRM); financials; inventory and

helpdesk classes  Shop Solutions One-System ERP Solutions Global Shop's ERP systems provide functionalities for cost, pricing, and profits; customer relationship management (CRM); financials; inventory and purchasing; quality assurance; scheduling; and shop management. Global Shop customers receive after-sale service and support in a variety of ways, including Global Shop’s highly educated, professional manufacturing and accounting consultants and instructors; new user basic training for one week at Global Shop’s Read More
The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications
In this article we describe author's experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We

helpdesk classes  Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications Introduction In this article we describe the author's experience with the unconventional development of Internet applications. They were developed for a Suisse bank as a joint cooperation between the author located in Belgrade, Yugoslavia, and a Suisse software development company. The software was developed in a distributed fashion without any physical access to the production site. Due to the very strict bank's security r Read More
Now Andersen, Tomorrow Accenture, They’ve got a lot of Selling to do
In compliance with the August arbitrator’s report on the conflict between Arthur Andersen and Andersen Consulting, the consulting firm has announced its new

helpdesk classes  Andersen, Tomorrow Accenture, They’ve got a lot of Selling to do Now Andersen, Tomorrow Accenture, They've got a lot of Selling to do E. Robins - November 8, 2000 Event Summary Andersen Consulting (let's call it AC) has finally announced its new name: Accenture. This comes on the heels of the arbitrator's report on August 7, in which the long battle with Arthur Andersen was finally resolved (see our article: Implications and Attitudes As the Andersen's Split under the ICC Ruling: Consulting To Go for Read More
i2 Paints Broad Strokes at eDay
i2 receives a great deal of criticism for delivering less than it sells, but remains the one SCM vendor most capable to realize its vision.

helpdesk classes  from implementation consultants and helpdesk support personnel. Most vendors have committees that review current applications, bug reports, market trends, customer requests, etc., and decide which features to include and which new applications to pursue. As talented as the people in these groups may be, the ideas that reach development are nevertheless many times removed from the point where the applications will be used - the real world. User Recommendations Marketing people are adept at taking Read More
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

helpdesk classes  equipment | call center helpdesk | call center inbound | call center industry | call center learning solutions | call center management | call center management solution | call center monitoring | call center operator | call center outbound | call center outsourcing | call center performance | call center phone solutions | call center products | call center recording solutions | call center report | call center representative | call center software solution | call center solution | call center solutions Read More
10 Ways to Start a SharePoint Project the Right Way
Until now, SharePoint has been implemented as simply a platform for front-end-heavy intranets, or as a system for limited document sharing and forms automation

helpdesk classes  Ways to Start a SharePoint Project the Right Way 10 Ways To Start A Sharepoint Project The Right Way If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Optimus BT, a Microsoft Gold Certified Partner and a privately held firm with locations in Atlanta, GA, US (HQ) and Bangalore, India, is a global leader in providing solutions that are primarily SharePoint based and utilize existing client infrastructure. Source : Optimus BT Optimus BT Read More
Banking Industry's Fair Value Accounting (FVA) Conundrum
Every company and almost every individual holds fixed assets. Over time, these assets change in value. For example, real estate tends to increase in value

helpdesk classes  Industry's Fair Value Accounting (FVA) Conundrum Every company and almost every individual holds fixed assets. Over time, these assets change in value. For example, real estate tends to increase in value, while vehicle values decrease. In the US, as in most countries, the global crisis has resulted in declines in the real-estate market and employment sectors. These declines result in housing and business property holdings dropping in market value. Some unemployed households are obliged to walk away Read More
Protecting Critical Data
The first step in developing a tiered data storage strategy is to examine the types of information you store and the time required to restore the different data

helpdesk classes  Critical Data The first step in developing a tiered data storage strategy is to examine the types of information you store and the time required to restore the different data classes to full operation in the event of a disaster. Learn how in this white paper from Stonefly. Read More
Autodesk University 2012: Of Design Cloud, Mobility, and Community
The Autodesk University 2012 conference was a big deal—with about 9,000 attendees from about 100 different countries, and with thousands of virtual attendees

helpdesk classes  Autodesk University 2012,Autodesk University,Autodesk BIM 360,Autodesk BIM 360 Field,Autodesk BIM 360 Glue,FormIt,Autodesk Simulation 360,Autodesk PLM 360,Autodesk 360,AutoCAD,Autodesk Fusion 360 Read More

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