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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
home based agent:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
home based agent:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
home based agent:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
home based agent:
Differentiation through Service Excellence. Source: SAP. Document Type: White Paper Description: With products increasingly
becoming ...
Published:
2010-03-11
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Abstract:
TradeStone recently announced the commercial availability of its Unified Buying Engine, a technology platform that should
enable user companies to streamline all purchasing into a single view and business process. (...)
Excerpt related to
home based agent:
TradeStone recently announced the commercial availability of its Unified Buying Engine, a technology platform that should
enable user companies to...
Published:
2006-08-02
-
Excerpt related to
home based agent:
... Pricing for on-premises products is central processing unit (CPU)- and agent-based,
and pricing for the SaaS offerings is subscription-based by seat or usage. ...
Published:
2011-07-11
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Abstract:
A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees
for evidence of allegedly illegal union activities. (...)
Excerpt related to
home based agent:
A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees
for evidence of ...
Published:
2000-03-06
-
Abstract:
TradeStone recently announced the commercial availability of its Unified Buying Engine, a technology platform that should
enable user companies to streamline all purchasing into a single view and business process. (...)
Excerpt related to
home based agent:
TradeStone recently announced the commercial availability of its Unified Buying Engine, a technology platform that should
enable user companies to...
Published:
2006-08-02
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Abstract:
Baan's focus on discrete manufacturing has not been a close fit with Invensys' plant automation products that have been geared
mostly to process industries. To that end, Invensys has had a nightmarish job of trying to rationalize Baan and its process
ERP counterparts, Protean and PRISM, development - str (...)
Excerpt related to
home based agent:
Baan's focus on discrete manufacturing has not been a close fit with Invensys' plant automation products that have
been geared mostly to process i...
Published:
2003-05-08
-
Excerpt related to
home based agent:
... For example, a France-based home appliance manufacturer found that
in less than six ... In addition, Level 1 agent training was reportedly reduced from eight
weeks ...
Published:
2009-01-08
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Abstract:
Traditional enterprise systems have proven difficult to change and extend. The inherent problem of old core code and business
logic duplication is part of the reason traditional enterprise resource planning systems have not readily taken to e-commerce. (...)
Excerpt related to
home based agent:
Traditional enterprise systems have proven difficult to change and extend. The inherent problem of old core code and business
logic duplication is...
Published:
2006-09-19
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Abstract:
In announcing their merger plans, Lawson and Intentia will not only have to grapple with the usual issues, but will have
to deal with the nuanced differences in their respective Java application endeavors. (...)
Excerpt related to
home based agent:
In announcing their merger plans, Lawson and Intentia will not only have to grapple with the usual issues, but will have to
deal with the nuanced ...
Published:
2005-10-08
-
Excerpt related to
home based agent:
... channel, say via the phone, customer service experience can be a lottery of a sort based
on the proficiency and style of the call center agent or customer ...
Published:
2011-06-20
-
Abstract:
A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees
for evidence of allegedly illegal union activities. (...)
Excerpt related to
home based agent:
A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees
for evidence of ...
Published:
2000-03-06
-
Excerpt related to
home based agent:
... loan documents, home inspection records, home insurance records ...
Rules-based (Decision-intensive) Processes. ... rules to determine which service agent
gets assigned ...
Published:
2010-05-20
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
home based agent:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
As manufacturing becomes a global process, advances in demand management software have given rise to attribute-based demand
management software. In the process manufacturing environment, this software can help manufacturers deal with complex manufacturing
processes and increase overall customer satisfact (...)
Excerpt related to
home based agent:
As manufacturing becomes a global process, advances in demand management software have given rise to attribute-based demand
management software. I...
Published:
2008-12-24
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
home based agent:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
home based agent:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20
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Abstract:
NextGen Health Care: How Technology can Help Make Consumer-directed Health Care a Reality. Get IT Information Related To Consumer-directed
Health Care. Software technologies can provide a single point of entry for prospects and health plan providers to educate
new or renewing prospects on the full value o (...)
Excerpt related to
home based agent:
NextGen Health Care: How Technology can Help Make Consumer-directed Health Care a Reality. Get IT Information Related To Consumer-directed
Health C...
Published:
2010-03-11