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Documents related to » knowledge base service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

KNOWLEDGE BASE SERVICE: time and expense, centralized knowledge management, and team collaboration infrastructure can support an effort to institutionalize service productization. Data matters - collecting and analyzing project cost and billable hour allocations on past projects will lead to confidence and proof points when establishing standard pricing for a particular service offering. Further, regular reporting of project profitability can be leveraged to validate project pricing as the work for an actual engagement unfolds.
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

KNOWLEDGE BASE SERVICE:
8/3/2009 3:20:00 PM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

KNOWLEDGE BASE SERVICE: SaaS, software as a service, hosting, ASP, application service provider, software on-demand, utility computing, software, Internet, software delivery, multi-tenant.
3/15/2006

IFS Wins in Field Service Management » The TEC Blog


KNOWLEDGE BASE SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

It s the Aftermarket Service, Stupid! (Part II) » The TEC Blog
customers can utilize MCA’a knowledge of SAP integration and lower their IT support costs, since in the spare parts planning and optimization space, MCA is currently the only vendor with this range of certifications and this deep a partnership with SAP. We should not forget here about Bob Salvucci, MCA’s president and chief executive officer (CEO), either. Prior to MCA, Mr. Salvucci had joined SAP America in the early 1990s, with responsibility for building the relationships with large SAP system

KNOWLEDGE BASE SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, Oracle, pbl, performance based logistics, SAP, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-07-2008

Choosing the Right Service Provider through TEC Accreditation » The TEC Blog
decision makers with additional knowledge to assist them in determining the best-fit service provider for their unique business and implementation needs . How do we communicate all this to end users? At the end of the accreditation process, TEC produces an accreditation report, which is published on our online research portal. The report provides end users with details on real-life implementation projects delivered by the service provider to three of its customers. We include a comprehensive profile of th

KNOWLEDGE BASE SERVICE: accreditation, service provider, service quality, software implementation, Software Industry Programs, Software Selection, TEC Accredited Vendor, var, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-01-2011

Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

KNOWLEDGE BASE SERVICE:
10/3/2005 12:35:00 PM

Plateau as a Service for Talent Management » The TEC Blog
communities, sites, and share knowledge and content. This encourages both formal learning (e.g., classes, training sessions, etc.) as well as informal learning (e.g., Q&A sessions, feedback, interactions, searches, etc.). All of these modules are delivered and can be customized on a platform, which is not something unusual for SaaS vendors, but surely is exceptional for the HCM space. Challenges for Anything as a Service ( XaaS) for Talent Management By offering SaaS, PaaS, and CaaS, Plateau is one of

KNOWLEDGE BASE SERVICE: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

Service Level Goal Strategy: Path to Profit
How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate themselves from the competition.

KNOWLEDGE BASE SERVICE:
12/23/2005 1:37:00 PM

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog


KNOWLEDGE BASE SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

Better Performance Management for Service Companies » The TEC Blog
for acquiring the necessary knowledge to reviewing goals, bothshort- and long-term, and how to define clear and assertive KPIs that focus on achieving a complete view of the organization and the level of satisfaction it provides to its customers. The book’s four sections cover the following main topics: The basics of performance management The effective use of data The strategic analysis of data for measuring service performance The transformation of service operations and its impact on customer

KNOWLEDGE BASE SERVICE: bi, BPM, Business Intelligence, business performance, business performance management, KPI, KPIs, metric, metrics, service performance management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-05-2012


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