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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
knowledge management company:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
knowledge management company:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s
the kind of offering every knowledge worker wants to have. (...)
Excerpt related to
knowledge management company:
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s
the kind of offering e...
Published:
2000-10-06
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Abstract:
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell
existing Business Intelligence products. TEC takes a look at Hummingbird’s portal strategy and compares it to other vendors
in the corporate portal space. (...)
Excerpt related to
knowledge management company:
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell
existing Busines...
Published:
2001-01-22
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Abstract:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
Excerpt related to
knowledge management company:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
Published:
2005-07-09
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Abstract:
Once high-flying ERP vendors, Baan and SSA, have officially ceased to exist as independent companies on the same day in the
first week of August thereby marking the end of the golden era of traditional ERP. (...)
Excerpt related to
knowledge management company:
Once high-flying ERP vendors, Baan and SSA, have officially ceased to exist as independent companies on the same day in the
first week of August t...
Published:
2000-09-13
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
knowledge management company:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card
and a simplified installation user interface. (...)
Excerpt related to
knowledge management company:
decision to Integrate Paper Documents Into Microsoft Knowledge Management and Messaging
Applications. ... 1, 2000--Hewlett-Packard Company and Notable Solutions Inc ...
Published:
2000-02-07
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Abstract:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have realized the power of e-commerce on the consumer side, there is still plenty of education to be conducted
by all the SRM vendors to prove how much leverage their (...)
Excerpt related to
knowledge management company:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have re...
Published:
2003-11-20
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
knowledge management company:
... should have ready access to company knowledge on the ...
for manufacturing and has broad knowledge of applying Product Lifecycle Management, ERP,
Supply ...
Published:
2003-06-11
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Abstract:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and
accurate, leading to increased customer satisfaction. (...)
Excerpt related to
knowledge management company:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quotin...
Published:
2007-11-16
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Abstract:
Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation
for much of the “grunt” work, it is human intelligence in the financial decision making that does the rest. (...)
Excerpt related to
knowledge management company:
Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation
for much of the...
Published:
2008-08-13
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Abstract:
IT investments are not a magic pill that will remedy business problems, but if used properly, they can help. Businesses should
set business-oriented objectives for their IT projects and measure returns through the use of return on investment techniques. (...)
Excerpt related to
knowledge management company:
... CRM), business intelligence (BI), or knowledge management (KM), the
... an IT project, after which management or the ... of directors asked
how the company benefited. ...
Published:
2006-01-26
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
knowledge management company:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
knowledge management company:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
knowledge management company:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
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Abstract:
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's
ERP solution, which goes beyond traditional ERP solutions’ scope by allowing its users to define business rules, workflow,
and exception alerts and events. Also, Exact Event (...)
Excerpt related to
knowledge management company:
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's
ERP solution, whic...
Published:
2004-02-27
-
Abstract:
The success of an e-learning initiative depends as much on the people and culture of the organization as it does on the technology
used. Several corporate cultural factors that affect the success of an e-learning implementation are discussed and illustrated. (...)
Excerpt related to
knowledge management company:
The success of an e-learning initiative depends as much on the people and culture of the organization as it does on the technology
used. Several c...
Published:
2006-01-18
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Abstract:
Although Ross Systems today is merely a shadow of a once solid profitable vendor, its embattled management deserves accolades
for tenacity and pulling off a third consecutive profitable quarter, thereby remaining in the race. (...)
Excerpt related to
knowledge management company:
Although Ross Systems today is merely a shadow of a once solid profitable vendor, its embattled management deserves accolades
for tenacity and pul...
Published:
2001-10-23
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Abstract:
iVita proposes to improve corporate knowledge of the value (and location) of all assets. This will enable companies to manage
assets like cash. The first question iVita asks is, “What’s an asset?” (...)
Excerpt related to
knowledge management company:
iVita proposes to improve corporate knowledge of the value (and location) of all assets. This will enable companies to manage
assets like cash. Th...
Published:
2000-05-18