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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

knowledge management help  Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company's knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable Read More

Enterprise Marketing Management (EMM)
The Enterprise Marketing Management (EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services or products effectively an...
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Documents related to » knowledge management help


Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

knowledge management help  build behaviors, skills and knowledge that will answer the organization's specific strategic goals. It explains how to integrate competencies into all phases of talent management to onboard, review, develop, motivate and retain employees with these competencies. It also shows the valuable contribution competencies can make in managing change and defusing turf battles that arise during downsizings, consolidations and business reengineering. Finally, the report offers a checklist for evaluating a Talent Read More
How Project Management Can Help Manufacturers
Recently there were two great articles published on our Website touching the interesting problem of interactions between traditional manufacturing management

knowledge management help  area of project management knowledge and application of methods. As the term suggests, there should be horizontals and verticals, as in a matrix. Let’s say there are traditional functional or department managers, and at the same time there are product managers assigned for for the development and management of particular products or product families. The functional chain of “purchasing, planning, manufacturing, packaging, and shipping” will be our horizontals , and product managers with their Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

knowledge management help  Principles for Knowledge Management Success 10 Principles for Knowledge Management Success If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Comprehensive analytics provide the insights needed for assessing agent performance, continuously improving the customer experience, and making a solid business case for knowledge management . Source : Consona Resources Related to 10 Principles for Knowledge Management Success : Knowledge Read More
Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management
Traditionally, change management in product development and engineering has been viewed as a way to control cost and improve efficiencies. But companies are

knowledge management help  collaboration among stakeholders); (3) knowledge management (contextualizing data and exposing it to key stakeholders); (4) technology (selection of appropriate tools and intelligent deployment of those tools); and (5) performance measurement (the ability of the organization to measure the efficiency and effectiveness of change management). These characteristics (Table 3) serve as a guideline for best practices and correlate directly with Best-in-Class performance. Table 3: Competitive Framework Read More
Pathways Materials Management, Financial Management
PDG Group Model 828

knowledge management help  Materials Management, Financial Management PDG Group Model 828 Read More
Demand Management


knowledge management help  Management Read More
Vulnerability Management Buyer's Checklist
Here's an easy, effective way to cover yourself: download the vulnerability management buyer's checklist: key questions to ask before you select a ...

knowledge management help  Management Buyer's Checklist With so much riding on your company's network and data security, can you afford to make a mistake when it comes to selecting a vulnerability management (VM) solution? Are you sure you know the questions to ask before you sign on the dotted line? Because if you miss something, you could be opening the door to disaster. Here's an easy, effective way to cover yourself: download the Vulnerability Management Buyer's Checklist: Key Questions to Ask Before You Select a Read More
NEXGEN Asset Management
NEXGEN Asset Management is the industry leading asset management software that combines a robust computer maintenance management system with advanced asset

knowledge management help  Asset Management NEXGEN Asset Management is the industry leading asset management software that combines a robust computer maintenance management system with advanced asset management planning tools. Based on over 25 years of practical asset management program and software implementation experiences, NEXGEN Asset Management is a web based software that was developed specifically to support a comprehensive asset management program. NEXGEN Asset Management has successfully been implemented globally Read More
Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

knowledge management help  Transportation Management Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer Read More
Human Capital Management (HCM)
Human capital management (HCM) solutions encompass applications for handling personnel-related tasks for corporate managers and for individual employees from

knowledge management help  Capital Management (HCM) Human capital management (HCM) solutions encompass applications for handling personnel-related tasks for corporate managers and for individual employees from the point of hire to the point of retire. HCM solutions provide the tools and technologies needed to enhance all facets of HR administration and employee relationship management. Read More
Efficient Project Management
Successfully meeting today’s business challenges requires effective project management. How well your organization manages projects, tracks costs, and

knowledge management help  Project Management Successfully meeting today’s business challenges requires effective project management. How well your organization manages projects, tracks costs, and identifies and addresses project-related issues can have a big impact on your bottom line. But if your company still relies on traditional, stand-alone project management applications, most likely you lack the end-to-end process support you need to ensure success. Read More
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

knowledge management help  Management Framework for Mobile Workforce Management and Field Service Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More
The Quest for Leaner Asset Management: Interoperablility with ERP, GIS and HMI/SCADA Enables Maintenance Management Systems to Achieve Higher Levels of Efficiency and Increased Asset Output
Managers of maintenance systems continually strive for leaner, more optimized work flows. This white paper presents the benefits achieved by interoperating with

knowledge management help  Quest for Leaner Asset Management: Interoperablility with ERP, GIS and HMI/SCADA Enables Maintenance Management Systems to Achieve Higher Levels of Efficiency and Increased Asset Output Managers of maintenance systems continually strive for leaner, more optimized work flows. This white paper presents the benefits achieved by interoperating with enterprise resource planning (ERP), geographic information system (GIS), and human machine interface (HMI) and supervisory control and data acquisition (SCADA) Read More
Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

knowledge management help  Management: Yard Management, Competitive Analysis, and Challenges Extension to Yard Management Enterprise systems are penetrating every aspect of a company's operations. For some time now, organizations have realized that the warehouse must become a dynamic area. Warehouse personnel must have access to real-time data to closely match supply and demand and to streamline the supply chain, so inventory is not bogged down in warehouses causing precious overhead to be lost. As a result, supply chain Read More
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