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Excerpt related to
live technical support:
... Happy Holidays to customer and technical support people everywhere!
... Articles; Decision Support; Evaluation Centers; RFP Templates; Software ...
Windows Live; Slashdot ...
Published:
2009-12-25
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Abstract:
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000
customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the
Web. The company wanted an integrated system to keep track of (...)
Excerpt related to
live technical support:
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25000 customers,
Holland Bulb F...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
live technical support:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
live technical support:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
We take the liberty to comment on the findings of a report, which was recently released by a renowned research organization,
and which pinpoints ERP implementations’ dissatisfactions in no uncertain terms. (...)
Excerpt related to
live technical support:
We take the liberty to comment on the findings of a report, which was recently released by a renowned research organization,
and which pinpoints E...
Published:
2001-08-25
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Abstract:
We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization,
and which pinpoints enterprise applications implementations’ dissatisfactions in no uncertain terms. One may expect even more
bad news in the future given the intricacy of (...)
Excerpt related to
live technical support:
We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization,
and which pinp...
Published:
2002-07-08
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Abstract:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the customer. Ignore him at your peril. (...)
Excerpt related to
live technical support:
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications
grew; namely, the...
Published:
2002-06-22
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
live technical support:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Breakaway Solutions has recently announced its partnership with leading technology providers to deliver its MarketMover program.
The new platform solution is designed to foster the rapid launch of online B2B marketplaces. (...)
Excerpt related to
live technical support:
Breakaway Solutions has recently announced its partnership with leading technology providers to deliver its MarketMover program.
The new platform...
Published:
2000-05-31
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Abstract:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing environment with its enterprise resource planning (ERP) solution. (...)
Excerpt related to
live technical support:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing enviro...
Published:
2006-10-27
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Excerpt related to
live technical support:
... percent of its customers meet their target “go live” date, with ...
Finally, the multilingual customer service and technical support includes expected channels
...
Published:
2009-04-15
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
live technical support:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Selecting your hosted security service provider: what every IT manager needs to know. Acquire IT reports linked to web security.
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security
while complying with information access and disclos (...)
Excerpt related to
live technical support:
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know. Source: Symantec. Document Type: White
Paper ...
Published:
2010-03-11
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Excerpt related to
live technical support:
... 2. TCO (Total Cost of Ownership ) Model determines it is cost effective to outsource IT applications
3. Technical Support and Subject Expertise 4. Ability to ...
Published:
2008-01-29
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
live technical support:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Excerpt related to
live technical support:
... However, in the world of technical support services, a formal diagnostic
framework does not usually exist, since technicians and support personnel do not ...
Published:
2009-01-08
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Excerpt related to
live technical support:
... of merely importing contacts, accounts, leads, etc., and then going live. ...
and performance monitoring, and Web-based customer service and technical support. ...
Published:
2009-05-18
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
live technical support:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Abstract:
Phase one of the four phase approach to a successful radio frequency identification implementation consists of several essential
steps, including the careful selection of business partners and the development of a test environment and corrective label
placement procedures. (...)
Excerpt related to
live technical support:
Phase one of the four phase approach to a successful radio frequency identification implementation consists of several essential
steps, including ...
Published:
2007-09-14
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Abstract:
The case against modifying enterprise software is a strong one. Standard software offerings are the products of millions
of dollars of research, development, and extensive testing for consistent performance. For this and various other reasons,
modifications almost never make sense. (...)
Excerpt related to
live technical support:
The case against modifying enterprise software is a strong one. Standard software offerings are the products of millions of
dollars of research, d...
Published:
2006-11-22