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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 nortel contact center


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

nortel contact center  infrastructure features technology from Nortel or Oracle, for example, then it's best to leverage your existing investment and continue working with a single vendor. Another factor to consider is a vendor's intended audience. While Five9 excels at serving SMBs, CosmoCom is best known for supporting large, multi-site, virtualized contact centers. Industry stalwarts include Genesys, Cisco, Nortel and Interactive Intelligence, whereas Contactual is known for having a very compelling of ering for SMBs

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

Evaluate Now

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Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?


Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.

nortel contact center  speech recognition technologies, and Nortel Networks' contact center solutions, providing companies with a single view of all aspects of the customer life cycle. OK, sounds plausible, but was Nortel delivering on that vision? The Discarded Housewife    Though it may have been Nortel's intent to give at least some emphasis to its vision of delivering complete contact center solutions, its actions since the Clarify acquisition don't bear this out. Nortel went on to make several additional acquisitions, Read More

Amdocs Overhauls Its Marketing


Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

nortel contact center  Sold to Amdocs by Nortel ), Amdocs also became a noteworthy player in the CRM and call center areas, so that, in terms of the OSS side of a communication customer or a CSP, most data of any effect is captured and managed by an Amdocs solution. To that end, Amdocs ClarifyCRM product offers solutions that help companies better perform and manage selling processes across multiple sales channels. The major suite, Amdocs ClarifyCRM Service and Support , offers solutions spanning support centers, contact Read More

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

nortel contact center  Nemertes Research, while Cisco, Nortel and Avaya at $73, $50 and $31 respectively, are higher. Key benefits of the ShoreTel IP telephony system include: Distributed reliability . ShoreTel IP phone systems are built on a distributed, embedded hardware platform with no single point of failure. IP phone and PSTN failover further ensure 99.999 percent reliability. Best-in-class management. Ideal for multi-site companies, a single-view interface enables a global IP network to be managed from anywhere with Read More

SAP Gives in to CRM (Part Time) Matrimony


On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

nortel contact center  joint customers, SAP and Nortel Networks will deliver a new quality in customer relationship management. With the embedded Clarify eFrontOffice applications from Clarify eBusiness Applications accessible through personalized workplaces, mySAP.com will allegedly provide a robust contact center that delivers a comprehensive and seamless customer experience. The unique SAP integration technology allows customer information from all available sources - including Web, phone, fax, person-to-person interaction Read More

Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

nortel contact center  call center software, call center cloud Read More

10 Errors to Avoid When Building a Data Center


In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you're going through the data center...

nortel contact center  Errors to Avoid When Building a Data Center Proper data center commissioning can help ensure the success of your data center design and build project. But it's also a process that can go wrong in a number of different ways. In the white paper Ten Errors to Avoid when Commissioning a Data Center , find out which mistakes to avoid when you're going through the data center commissioning process. From bringing in the commissioning agent too late into the process, to not identifying clear roles for Read More

Data Center Projects: System Planning


System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

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How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

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For HR Software Vendors: New TEC HCM Evaluation Center


Simply complete our brief HCM solution qualification survey, and we will contact you with your options for participation.

nortel contact center  HR Software Vendors: New TEC HCM Evaluation Center For HR Software Vendors: New TEC HCM Evaluation Center TEC has expanded its HR Evaluation Center to include all the latest software in human capital management (HCM). Get your HR/HCM software solution(s) included With 75 HR vendors participating, the new HCM Evaluation Center already has hundreds of evaluation projects per week. Make sure your solutions are there to be compared and evaluated by these purchasing organizations. ( Apply for listing here Read More

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

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Monitoring Physical Threats in the Data Center


Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center.

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The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC


The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively supports all components of IT.

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System Center Data Protection Manager (DPM) 2007


To retain the integrity and availability of your key operational data, your server infrastructure must provide effective data backup and recovery. When used with a storage area network (SAN), a data protection manager (DPM) can help increase your storage space, reduce time needed to create backup, and allow for quick recovery of data when disaster strikes. Learn more about this scalable and cost-effective solution.

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