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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

nortel contact center  infrastructure features technology from Nortel or Oracle, for example, then it's best to leverage your existing investment and continue working with a single vendor. Another factor to consider is a vendor's intended audience. While Five9 excels at serving SMBs, CosmoCom is best known for supporting large, multi-site, virtualized contact centers. Industry stalwarts include Genesys, Cisco, Nortel and Interactive Intelligence, whereas Contactual is known for having a very compelling of ering for SMBs Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » nortel contact center


SMB Phone Systems Buyer’s Guide
If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must

nortel contact center  Telephone System (such as Nortel NorstarT series telephones, Samsung Digital Key phones and Fonality PBXtra turnkey telephone system) Tend to be small businesses and very cost-conscious Need the most basic functionalities of a phone system Control over phone system not a priority Minimal internal support Fast Featurists: Would like to take advantage of advanced business communication features, to not exceed the budget and to avoid a complicated implementation Ideal solution: Hosted advanced VoIP service Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

nortel contact center  Sold to Amdocs by Nortel ), Amdocs also became a noteworthy player in the CRM and call center areas, so that, in terms of the OSS side of a communication customer or a CSP, most data of any effect is captured and managed by an Amdocs solution. To that end, Amdocs ClarifyCRM product offers solutions that help companies better perform and manage selling processes across multiple sales channels. The major suite, Amdocs ClarifyCRM Service and Support , offers solutions spanning support centers, contact Read More...
Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

nortel contact center  speech recognition technologies, and Nortel Networks' contact center solutions, providing companies with a single view of all aspects of the customer life cycle. OK, sounds plausible, but was Nortel delivering on that vision? The Discarded Housewife    Though it may have been Nortel's intent to give at least some emphasis to its vision of delivering complete contact center solutions, its actions since the Clarify acquisition don't bear this out. Nortel went on to make several additional acquisitions, Read More...
Unified Communications Meets VoIP: A Marriage Made in Heaven
Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network

nortel contact center  systems. Companies like Avaya, Nortel, Siemens, and even Microsoft (with its Live Communication Server) are all embracing SIP as a standard of choice for their VoIP solutions. According to Blair Pleasant, President & Principal Analyst at COMMfusion, UC is expected to experience additional market adoption because of the addition of presence capabilities, made possible in part by SIP. Presence will bring about a new set of applications that will further enhance our ability to interact with one another. Read More...
Technology Evaluation Centers (TEC) launches its ERP for Services Evaluation Center
In response to its global demand from IT decision makers in service industries, software evaluation firm Technology Evaluation Centers (TEC) has launched its

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Webtrends Launches Action Center
The digital intelligence solutions vendor Webtrends has introduced the Action Center platform supported by Webtrends Streams, a streaming architecture pushing

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Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

nortel contact center  Is on the Line for Call Center Challenges Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list Read More...
10 Errors to Avoid When Commissioning a Data Center
Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed

nortel contact center  data center planning,data center construction,commissioning manager,data center projects,commissioning process,efficient data center,proper commissioning,commissioning engineer Read More...
Case Study: Redesigning a Distribution Center
A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse

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Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases

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Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and

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Economizer Modes of Data Center Cooling Systems
In certain climates, some cooling systems can save over 70% in annual cooling energy costs by operating in economizer mode, corresponding to over 15% reduction

nortel contact center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, data center cooling system, data center PUE, PUE Read More...
VAI Unveils S2K Smart Center Social User Experience
VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that

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