Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.
nortel contact center
speech recognition technologies, and Nortel Networks' contact center solutions, providing companies with a single view of all aspects of the customer life cycle. OK, sounds plausible, but was Nortel delivering on that vision? The Discarded Housewife Though it may have been Nortel's intent to give at least some emphasis to its vision of delivering complete contact center solutions, its actions since the Clarify acquisition don't bear this out. Nortel went on to make several additional acquisitions,