Documents » nortel symposium acd.
Abstract: Companies establishing a pure Internet protocol (IP) environment can benefit from the capabilities that are only supported by IP telephony, including a simplified cabling infrastructure; dynamic host configuration protocol (DHCP)-enabled IP telephones that provide easier moves, adds, and changes; and support for 802.11 wireless devices, as well as the support of unified messaging, unified management, and web-based call center applications.
PubDate: 1/22/2007 2:40:00 PM
Abstract: On July 14, 2000, at the Fusion 2000 business symposium, Microsoft Corp. announced new tools and programs to support the growing application hosting market. Application service providers (ASPs) can take advantage of new technical resources, partnerships, licensing and certification programs.
Abstract: Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs, and what do they plan to do with their newly-acquired CRM suite?
Abstract: Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.
Abstract: Telephony is a key element of convergence—and the primary reason for the hype surrounding it. But why is telephony so important to convergence? Voice or telephony traffic is very sensitive to latency on the network. The fact that converged networks must provide timely and reliable delivery of voice traffic makes it a key component to a successful converged solution implementation. Learn more about how it all works.
Abstract: Is your business tangled in a maze of voice data networking equipment that burdens your staff and is cumbersome to support? If the answer is yes, then you may want to think about network convergence over Internet protocol (IP)—the foundation for IP telephony, unified messaging, and multimedia customer contact centers. Find out more about how your business can benefit from data and voice convergence solutions today.
Abstract: While many small to medium businesses (SMBs) manage their own data communication systems, most rely on the phone company to take care of their voice communications. But as the world of voice and data communications converge, it’s even more important for SMB managers to understand the basics of communication networks and how they work. Read more about the basics of voice over Internet protocol (VoIP) and its benefits.
Abstract: If you’re like many small businesses, you may be overwhelmed by the plethora of technologies that all claim to grow your business, reduce your expenses, improve customer service, and enhance employee productivity. But which technologies will really make a difference for your business? And how do you know which ones are right for you? We review four important technologies and show you how they can work to your benefit.
Abstract: You’ve determined the business rationale for embracing Internet protocol (IP) telephony as a strategy. Now it’s worth investing time in the project definition phase, since this will result in a clear statement of requirements that are in line with your objectives. However, how you define the project will depend on the needs of your business and your plans for convergence.
Abstract: Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities.
Abstract: How you decide to deploy and implement new Internet provider (IP) telephony infrastructure, as well as new applications or services to end users, will vary greatly based on the scope of the project and the degree of complexity involved. However, whether you are deploying to small remote offices or to large core sites, it is vital to establish standardized procedures.
Abstract: Enterprises looking to understand their Internet provider (IP) telephony implementation costs must go beyond simple analyses of return on investment. A total cost of ownership (TCO) analysis is required to help drive the bigger picture, as it considers both tactical and strategic goals, including management of the overall IT budget (annual operational and capital expenditures), risk assessment, and strategic objectives.
Abstract: On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of applications designed to support Application Service Providers.
Abstract: SAPMarkets, the US dot-com spin-off of German ERP leader SAP AG, is partnering with Commerce One to build and sell software for online trading exchanges. This announcement comes only a month after its partnership with Nortel Networks for CRM product offering. SAP, owing to this alliance, has a chance to put content behind its extensive recent advertising campaign for mySAP.
Abstract: On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.
Abstract: Concur took a quantum leap in providing E-procurement services to small and mid-sized businesses by partnering with Nortel Networks and SAFECO. The resulting Concur Business Advantage will provide leveraged buying services to customers.