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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
online customer service job:
... See how KANA's software and service offerings help more than 600 customers manage
the entire customer service lifecycle, from initial customer contact through
...
Published:
2011-04-26
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
online customer service job:
... See how KANA's software and service offerings help more than 600 customers manage
the entire customer service lifecycle, from initial customer contact through
...
Published:
2011-04-26
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Abstract:
ROI Case Study : Leading Online Bank. Find IT Guides, Case Studies, and Other Resources Linked to Online Bank and ROI. An
online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes
with a job scheduling solution that could handle the bank’s (...)
Excerpt related to
online customer service job:
... The bank's online division realized that replacing its ... an automated
and centralized job management solution ... to meet their growth and customer
service objectives ...
Published:
2010-03-11
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
online customer service job:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
ROI Case Study : Leading Online Bank. Find IT Guides, Case Studies, and Other Resources Linked to Online Bank and ROI. An
online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes
with a job scheduling solution that could handle the bank’s (...)
Excerpt related to
online customer service job:
... The bank's online division realized that replacing its ... an automated
and centralized job management solution ... to meet their growth and customer
service objectives ...
Published:
2010-03-11
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Abstract:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced
that they have put together joint guidelines to safegua (...)
Excerpt related to
online customer service job:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the ...
Published:
2002-02-09
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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
online customer service job:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to increase their ability to sell. (...)
Excerpt related to
online customer service job:
Chemical company HB Fuller has leveraged the Internet to increase their ability to sell.
Published:
2001-10-01
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
online customer service job:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
online customer service job:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
online customer service job:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Published:
2000-12-05
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bound. Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable
at the same time. This can be a challenge. Whether compa (...)
Excerpt related to
online customer service job:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bou...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
online customer service job:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Excerpt related to
online customer service job:
... of a historical data-driven Online Analytic processing ... functional
product and better customer service through improved ... to the software
as a service (SaaS) model ...
Published:
2008-12-16
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Excerpt related to
online customer service job:
... his 2007 guest article in Field Technologies Online entitled “The Age of Real-Time Service
Enterprise” Dr ... job of the day at customer (C1), jeopardizing ...
Published:
2010-04-21
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Excerpt related to
online customer service job:
... an increasing amount of product is purchased online from the ... when
the delivery arrives at the customer’s location ... If this service experience
starts on a wrong ...
Published:
2010-04-01
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Abstract:
Discover the six game-changers about software as a service (SaaS). Read IT reports linked to Plex Online SaaS ERP. Free download.
For many manufacturers, implementing on-premise enterprise resource planning (ERP) systems involves delays, unexpected costs,
and unsatisfying results. But over the last decade (...)
Excerpt related to
online customer service job:
... But over the last decade, the innovative software-as-a-service (SaaS) delivery model
has evolved to let manufacturers move beyond traditional enterprise ...
Published:
2010-03-11
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Abstract:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling
equipment for the petroleum and industrial marketpla (...)
Excerpt related to
online customer service job:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SP...
Published:
2010-03-11
-
Excerpt related to
online customer service job:
... such a way that the estimated customer demand for ... activities as
well as implementation service outside of ... company to launch ServiceTycoon, an online
(on-demand ...
Published:
2011-01-10
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Excerpt related to
online customer service job:
... 2007 guest article in Field Technologies Online entitled “The Age of Real-Time Service
Enterprise” Dr ... and CEO, says that as customer expectations for ...
Published:
2010-03-19