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EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

online support desk  desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » online support desk


End-user Performance: Building and Maintaining ROI
Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must

online support desk  that using an automated online help development system allowed Kimberly-Clark to cut content development time by 55%, and that the overall savings in user and support staff productivity for self-service support could be worth more than [US]$120K to K-C per year. Kimberly-Clark also wanted to determine if its training efforts really did result in more efficient system utilization. Given the noise regarding its rollout, the company wanted to establish solid metrics regarding the actual return on the Read More...
8 Reasons to Outsource Your Desktop in the Cloud
With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a popular trend. In the most common form of cloud

online support desk  Hosted Desktop | Desktops Online | Worldwide Hosted Virtual Desktop | HVD Market | Desktop Virtualization | Desktop-in-a-Cloud Concept | Desktop Investments | Desktop Account | Help Desk | Desktop Management Interface | Dmi | Outsourcing Desktop | Managing Desktop Software | Daas Management | Using the Daas Approach | Daas Service Provider | Daas Model | Daas Solution | Desktop Management Software | Virtual Desktop Manager | Desktop Management System | Desktop Remote Management | Desktop Management Read More...
Giving Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program
As a midsize wholesale distributor, you need to stand out from your competition while improving efficiency. SAP Business All-in-One Solutions offer software

online support desk  add software components for online collaboration with your external partners or radio-frequency identification (RFID) . Want to Learn More? For more information on what the SAP Business All-in-One fast-start program can do for your company, contact your SAP representative today or visit us on the Web at www.sap.com . You'll gain the agility and support you need to grow, while staying well within your budget. In addition, you'll benefit from a global partner that can support and extend your solution. Read More...
Microsoft Office Fluent User Interface: IT Decision-maker Perception
This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations

online support desk  training methods, such as online training, to support end users. The majority of companies do not require their users to take mandatory training. Though most respondents were not distinguishing between “general” and “advanced” users in their training programs, Forrester Consulting believes that this may be a beneficial practice for organizations considering Office 2007 deployments. 1. IT decision-makers report that users react positively to the benefits of the Fluent user interface. Forrester Read More...
Online Travel Company Empowers Remote Workers with Messaging Solution
As Expedia’s early rapid growth stabilized, the online travel company’s IT department sought ways to help employees become more productive and collaborate more

online support desk  rapid growth stabilized, the online travel company’s IT department sought ways to help employees become more productive and collaborate more effectively across long distances. Microsoft® Exchange Server 2007 was deployed and integrated with Microsoft Windows® SharePoint® Services. Discover how Expedia benefits by enabling remote users to access network documents, and more. Read More...
Support and Maintenance: No Longer the Software Industry's
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements

online support desk  and Maintenance: No Longer the Software Industry's Best Kept Secret ? For the longest time, the traditional pricing strategies of software vendors have included a reliance on support and maintenance (S&M) contracts, which is where most vendors could be assured of meeting, if not surpassing, their margins. The sizable profit made from S&M contracts (with customers paying more over time) has been one of the software industry's best kept secrets. Furthermore, user enterprises have not had the option Read More...
Maintenance Connection Onsite/Online for CMMS-EAM Certification Report
Maintenance Connection Onsite/Online (v. 5.0) is TEC Certified for online evaluation of computerized maintenance management system (CMMS)–enterprise asset

online support desk  is TEC Certified for online evaluation of computerized maintenance management system (CMMS)–enterprise asset management (EAM) solutions in the Asset Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
On-site Social for Online Commerce
The white paper presents a set of core principles to guide online retailers through the integration of their online stores with popular social networks in a way

online support desk  site Social for Online Commerce The white paper presents a set of core principles to guide online retailers through the integration of their online stores with popular social networks in a way that can increase the value of social initiatives and deliver measurable results. It also shows new ways merchants can use social shopping on their online stores to deepen relationships with their customers. Read More...
Informatica Goes Multinational With Support for Unicode
Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major

online support desk  Goes Multinational With Support for Unicode Event Summary PALO ALTO, Calif., /PRNewswire/ -- Informatica Corporation (Nasdaq: INFA), a leading provider of integrated analytic solutions for e-business, announced the general availability of the internationalized versions of Informatica PowerCenter, Informatica PowerMart, Informatica PowerConnect for SAP R/3 and Informatica PowerConnect for PeopleSoft software, the company's market-leading data-integration software products. This new Read More...
Online Training Case Study
A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its

online support desk  Training Case Study A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its franchisees. In spite of the risks involved, implementing the learning management system (LMS) was a success. Find out how the training program was rolled out in one month—and how the company is integrating the technology in other ways. Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

online support desk  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

online support desk  Morphs into Enterprise Decision Support Vendor Vendor Genesis Based in Palo Alto, California, Informatica was founded in late 1993 by Gaurav Dhillon, the current Chief Executive Officer, and Diaz Nesamoney, the current President. Originally they were strictly an ETL (Extract/Transform/Load) vendor who competed with Platinum Technology, Prism Solutions, Carleton, and Evolutionary Technologies (ETI). With his background at Unisys and Sterling Software, Dhillon understood that applications were Read More...
6 Immediate Business Improvements Offered by an Online SRM System: Part 2: Online SRM
Online SRM helps to reduce the time spent on transactional details and put more emphasis on strategic activities.

online support desk  SmartHub/SRM, delivers transaction automation, online collaboration, exception management, supplier performance measurement, and supply chain analytics. Advanced capabilities support aggregation of inventory and purchasing data from multiple sites delivering cross-plant visibility, consolidated sourcing, centralized commodity management, and inventory sharing. For additional information, please visit www.entomo.com or call 1.877.936.8666 Read More...
Descartes to Provide Home Delivery Solution for Online Groceries
Turkish online grocery retailer Tazedirekt.com, an Aslanoba G1da company, has selected Descartes Systems Group’s advanced home delivery solution to manage next

online support desk  Home Delivery Solution for Online Groceries Turkish online grocery retailer Tazedirekt.com , an Aslanoba G1da company, has selected Descartes Systems Group ’s advanced home delivery solution to manage next-day delivery operations for fresh dairy and meat products. Descartes, a provider of modular software-as-a-service (SaaS) solutions focused on improving the productivity, performance, and security of logistics-intensive businesses, is especially strong in routing, scheduling, tracking, and measuring Read More...

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