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EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

online support desk  desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » online support desk


End-user Performance: Building and Maintaining ROI
Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must

online support desk  that using an automated online help development system allowed Kimberly-Clark to cut content development time by 55%, and that the overall savings in user and support staff productivity for self-service support could be worth more than [US]$120K to K-C per year. Kimberly-Clark also wanted to determine if its training efforts really did result in more efficient system utilization. Given the noise regarding its rollout, the company wanted to establish solid metrics regarding the actual return on the Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

online support desk  users to visit your online support site by making it easy to find and access the knowledge base. Be sure to include the site URL and directions for obtaining a login, if needed, in your marketing communications. Another method is to encourage your agents to end support calls by informing the user of the support site. “Thanks for calling today, I’m glad that I could help you solve your problem. By the way, we now have a Web self-service site if you’d like to search the knowledge base. You can find Read More
Gosh, There’s a Bug in Windows 98
There’s a system security hole that can crash your Windows 95 or 98 system. How long has it taken Microsoft to fix it? Three months and counting.

online support desk  manager of BugNet.com, an online bug-tracking service. The insidious thing is that you can stick this in a Web page and e-mail it to someone and it will cause their machine to [crash] when they open it, Bowden said. Users could also encounter the hole by typing the string of characters at the DOS prompt in Windows 95 or 98. Microsoft acknowledges it was alerted to the problem at the end of last year but did nothing to fix it or make customers aware of the problem. It wasn't considered a serious Read More
Giving Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program
As a midsize wholesale distributor, you need to stand out from your competition while improving efficiency. SAP Business All-in-One Solutions offer software

online support desk  add software components for online collaboration with your external partners or radio-frequency identification (RFID) . Want to Learn More? For more information on what the SAP Business All-in-One fast-start program can do for your company, contact your SAP representative today or visit us on the Web at www.sap.com . You'll gain the agility and support you need to grow, while staying well within your budget. In addition, you'll benefit from a global partner that can support and extend your solution. QUICK Read More
Plex Online Multi-Plant Features
Today’s manufacturer demands a sophisticated network to track inventory, production, and scheduling across multiple locations in different time zones and on

online support desk  Online Multi-Plant Features Today’s manufacturer demands a sophisticated network to track inventory, production, and scheduling across multiple locations in different time zones and on different continents. Plex Online extends beyond what status quo enterprise resource planning (ERP) solutions provide by defining which solution structure best meets the unique needs of the manufacturer. See how to manage multiple facilities, divisions, and operations. Read More
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

online support desk  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More
Proof Positive: Extended Validation SSL Increases Online Sales and Transactions
This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about

online support desk  Extended Validation SSL Increases Online Sales and Transactions This white paper provides insights into how Extended Validation (EV) SSL can help increase online transactions and sales by alleviating consumer concerns about identity theft and fraud. Read More
LTCH Picks Spinnaker for SAP Third-party Support
My recent blog post said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one

online support desk  Picks Spinnaker for SAP Third-party Support My  recent blog post  said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one customer at a time. As the latest example, Spinnaker Support , a provider of SAP and Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that  Swiss manufacturer LTCH has chosen Spinnaker Support  as its SAP Read More
PC Helps Support


online support desk  Helps Support Read More
New Facts on Web Security and Online transactions
Get the new facts on Web security and what you can do keep your business thriving in Choosing the Right Security Solution: Moving beyond SSL to Est...

online support desk  on Web Security and Online transactions Do people easily trust your Web site enough to leave their credit card information? If not, it could be costing you—big. You need to do more to gain trust Having an SSL certificate used to be enough to satisfy customer concerns, but today you have to go much further. Get the new facts on Web security and what you can do keep your business thriving in Choosing the Right Security Solution: Moving beyond SSL to Establish Trust . You'll discover how the right tools, Read More
Using GoldSim and Dynamic Simulation to Support Integrated Water Resources Management
Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce

online support desk  GoldSim and Dynamic Simulation to Support Integrated Water Resources Management Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce water resources. GoldSim is a software tool for conducting simulations of complex systems to support management and decision making in engineering, science, and business. This paper provides a brief overview of GoldSim, with special emphasis on IWRM applications. Read More
How Performance Support Creates High-performance Employees
Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the

online support desk  Performance Support Creates High-performance Employees Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go. Read More
On-site Social for Online Commerce
The white paper presents a set of core principles to guide online retailers through the integration of their online stores with popular social networks in a way

online support desk  site Social for Online Commerce The white paper presents a set of core principles to guide online retailers through the integration of their online stores with popular social networks in a way that can increase the value of social initiatives and deliver measurable results. It also shows new ways merchants can use social shopping on their online stores to deepen relationships with their customers. Read More
Descartes to Provide Home Delivery Solution for Online Groceries
Turkish online grocery retailer Tazedirekt.com, an Aslanoba G1da company, has selected Descartes Systems Group’s advanced home delivery solution to manage next

online support desk  Home Delivery Solution for Online Groceries Turkish online grocery retailer Tazedirekt.com , an Aslanoba G1da company, has selected Descartes Systems Group ’s advanced home delivery solution to manage next-day delivery operations for fresh dairy and meat products. Descartes, a provider of modular software-as-a-service (SaaS) solutions focused on improving the productivity, performance, and security of logistics-intensive businesses, is especially strong in routing, scheduling, tracking, and measuring Read More

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