-
Excerpt related to
open source call center software:
... We ran some systems on OS/2 and for larger ACD call center requirements,
Unix ... focusing on telephony issues, I figured I’d post a bit about the open source
side ...
Published:
2007-11-14
-
Abstract:
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating
system. (...)
Excerpt related to
open source call center software:
... their strategic partnership to provide call center support for ...
freely to the entire open source community under ... vendors, both hardware
and software, to form ...
Published:
1999-10-20
-
Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
open source call center software:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Abstract:
As we witness the inexorable increase in demand for Free and open source software (FOSS), many organizations have yet to
glean the FOSS fundamentals. This series highlights fundamentals for the enterprise as manifested in global customer demand
trends. (...)
Excerpt related to
open source call center software:
... to be a favourite lately for those that would like to call attention to ...
TEC's Free and Open Source Software (FOSS) Evaluation Center
provides impartial ...
Published:
2005-12-30
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
open source call center software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Excerpt related to
open source call center software:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Published:
2004-09-09
-
Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
open source call center software:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
open source call center software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
What does 3Com do now that Palm, Inc. is gone? Find someone else in the neighborhood to play with. Cisco is just next
door. (...)
Excerpt related to
open source call center software:
... The stock soared from its IPO price of $38 to open at $150 and ...
Nortel is also active in CRM (Customer Relation Management) and call center software,
with its ...
Published:
2000-03-17
-
Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
open source call center software:
... Product support through call center operation on 24x7x365 global availability;
... Support Level , Open Source and Linux, IT Services Software
Evaluation Report. ...
Published:
-
Abstract:
Engaging in conversation with consumers through new social media channels is helping retailers strengthen customer relationships
and enhance their brand. To manage this conversation effectively, you need solutions that help you capture and analyze a massive
amount of social media data and prepare an appr (...)
Excerpt related to
open source call center software:
... Source: SAP. Document Type: White Paper Description: Engaging in conversation with consumers
through new social media channels is helping retailers strengthen ...
Published:
2011-03-15
-
Abstract:
Oracle has long moved in the direction of blurring the line between applications and infrastructure. It has leveraged the
system of record elements in application suites by applying infrastructure technologies to correlate real-time events for
improved decision-making. (...)
Excerpt related to
open source call center software:
Oracle has long moved in the direction of blurring the line between applications and infrastructure. It has leveraged the
system of record element...
Published:
2005-03-16
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
open source call center software:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide
profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this
balance. But the vast majority have been worshipping at the (...)
Excerpt related to
open source call center software:
Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability.
Most vend...
Published:
2003-05-09
-
Abstract:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Excerpt related to
open source call center software:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Published:
2004-09-09
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
open source call center software:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
-
Abstract:
The current market trend is towards vendors that can provide comprehensive solutions for small and medium sized enterprises
(SME) with a justifiable return on investment (ROI), and Exact seems to have a fair shot at making a mark. (...)
Excerpt related to
open source call center software:
... best performing VARs have caused speculations about whether Exact Software is reverting
... workflow and BPM via sales force automation [SFA], call center and
help ...
Published:
2004-03-03
-
Abstract:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software. (...)
Excerpt related to
open source call center software:
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open
Source software. Jorg ex...
Published:
2004-09-09
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
open source call center software:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
open source call center software:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16