-
Abstract:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
Excerpt related to
profit contact management:
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions
in Financial Services. Source: Portrait ...
Published:
2010-03-11
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Abstract:
My Wedding Film is a growing small business media company that specializes in capturing elegant one-of-a kind weddings. The
company was looking for a customer relationship management (CRM) solution that could accurately track and automate the contacts
they had with their clients, prospects, vendor relati (...)
Excerpt related to
profit contact management:
Case Study: Personalized Follow-up Increases Profit. ... The company was looking for a customer
relationship management (CRM) solution that could accurately track ...
Published:
2010-03-11
-
Abstract:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general approaches and company policies that set expectations and establish data management procedures, we
will explore applications and tools that help reduce the negat (...)
Excerpt related to
profit contact management:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general ap...
Published:
2004-03-08
-
Abstract:
Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution. Find IT Solutions
and Other Applications for Your Decision Linked to Enterprise Contract Management. Leading life sciences companies are recognizing
the need for synchronized, enterprise-wide pr (...)
Excerpt related to
profit contact management:
Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution. Find IT Solutions
and Other Applica...
Published:
2010-03-11
-
Abstract:
Now you can find out in the HR benchmarking report human capital management: how top organizations drive company profits efficiently. (...)
Excerpt related to
profit contact management:
How to Profit from Human Capital Management. ... in the field are making
it work in Human Capital Management: How Top ... For assistance, please contact
customer service ...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Human Capital Management: How Top Organizations Drive Company Profits Efficiently.
Specific, Measurable, Achievable, Relevant and Time-Bound. This benchmarking study analyzes human resources (HR) performance
for over 200 best-practice companies in three ca (...)
Excerpt related to
profit contact management:
Human Capital Management: How Top Organizations Drive Company Profits Efficiently. Source: SAP. Document
Type: White Paper Description ...
Published:
2010-03-11
-
Abstract:
Microsoft's Encore acquisition should bring the two former partners' complementary product offerings even closer together
and should widen opportunities within the public and nonprofit sectors under the Microsoft umbrella. The products' technologies
are quite compatible and so their integration will not (...)
Excerpt related to
profit contact management:
... SME) categories (such as, entry level accounting products, small business solutions, contact
management/CRM, especially within non-profit businesses, etc.) via ...
Published:
2004-07-09
-
Excerpt related to
profit contact management:
... s revenue with 13 percent profit margins ... service events/year in
its contact centers, designated ... ClickSoftware’s field service management
(FSM) product is used ...
Published:
2010-03-19
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
profit contact management:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining
customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments
is a valuable strategy. Read about how t (...)
Excerpt related to
profit contact management:
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention.
Source: SAP. Document ...
Published:
2011-03-14
-
Abstract:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in revenue opportunity, and continuing to capture new customers, the likes of MBS will likely have their work
cut out for them despite their recently unveiled sound (...)
Excerpt related to
profit contact management:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in re...
Published:
2003-07-26
-
Abstract:
Deltek Vision and other Deltek enterprise solutions, have been major players with project management-oriented organizations
for the past twenty years. Vision a leading product in the professional services automation market and has taken significant
strides to maintain this market leading position. (...)
Excerpt related to
profit contact management:
Deltek Vision and other Deltek enterprise solutions, have been major players with project management-oriented organizations
for the past twenty ye...
Published:
2005-09-27
-
Abstract:
This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium
enterprise (SME) market segment. One is Microsoft Business Solutions (MBS), the other is UK-based the Sage Group. (...)
Excerpt related to
profit contact management:
This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium
enterprise...
Published:
2005-08-25
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
profit contact management:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
profit contact management:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
-
Abstract:
Improving Sales Pipeline Performance through Enhanced Visibility: Leveraging Analytics to Focus on the Right Opportunities.
Find Free Reports and Other Solutions to Define Your Systems Implementation In Relation To Sales Pipeline Performance. The
consequences of fleeting customer attention—as compan (...)
Excerpt related to
profit contact management:
Improving Sales Pipeline Performance through Enhanced Visibility: Leveraging Analytics to Focus on the Right Opportunities.
Find Free Reports and O...
Published:
2010-03-11
-
Abstract:
In 3 steps to increasing profit with a wms, you'll discover a three-step plan to turn your supply chain into a powerful engine
for profiteven durin... (...)
Excerpt related to
profit contact management:
... Integrate supplier enablement, and transportation and delivery management. ...
3 Steps to Increasing Profit with a ... For assistance, please contact
customer service. ...
Published:
2010-03-11
-
Abstract:
AccountMate Software has been a player in the middle market for over twenty years. In the past several years it has been
acquired by several global companies. Recently AccountMate's management has purchased the company and once again it is independent
and able to chart its own course. (...)
Excerpt related to
profit contact management:
... not only the specific reporting needs of the not-for-profit organization, but also ...
6.5's Contact Manager is a full-featured contact management software
program ...
Published:
2005-01-20
-
Abstract:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in revenue opportunity, and continuing to capture new customers, the likes of MBS will likely have their work
cut out for them despite their recently unveiled sound (...)
Excerpt related to
profit contact management:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in re...
Published:
2003-07-26
-
Abstract:
AccountMate Software has been a player in the middle market for over twenty years. In the past several years it has been
acquired by several global companies. Recently AccountMate's management has purchased the company and once again it is independent
and able to chart its own course. (...)
Excerpt related to
profit contact management:
... not only the specific reporting needs of the not-for-profit organization, but also ...
6.5's Contact Manager is a full-featured contact management software
program ...
Published:
2005-01-20