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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
research on knowledge management:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s
the kind of offering every knowledge worker wants to have. (...)
Excerpt related to
research on knowledge management:
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s
the kind of offering e...
Published:
2000-10-06
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Abstract:
System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card
and a simplified installation user interface. (...)
Excerpt related to
research on knowledge management:
Analysis of HP and Notable Solutions Inc. decision to Integrate Paper Documents Into Microsoft Knowledge
Management and Messaging Applications. ...
Published:
2000-02-07
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
research on knowledge management:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
Excerpt related to
research on knowledge management:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
Published:
2005-07-09
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Abstract:
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For
organizations seeking flexible workflow and IT governance capabilities, BEN delivers functionality in the financial services,
health care, government, manufacturing, telecommunicati (...)
Excerpt related to
research on knowledge management:
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For
organizations seeking ...
Published:
2006-03-24
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Abstract:
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell
existing Business Intelligence products. TEC takes a look at Hummingbird’s portal strategy and compares it to other vendors
in the corporate portal space. (...)
Excerpt related to
research on knowledge management:
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell
existing Busines...
Published:
2001-01-22
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
research on knowledge management:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications
focused on structured data offer only a part of the total solution. In other words, businesses also need content management
for the unstructured data and content, which can (...)
Excerpt related to
research on knowledge management:
To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications
focused on str...
Published:
2004-11-13
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
research on knowledge management:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
research on knowledge management:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and
accurate, leading to increased customer satisfaction. (...)
Excerpt related to
research on knowledge management:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quotin...
Published:
2007-11-16
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Abstract:
IT initiatives driven within silos, where each department maintain its own project management office, inhibits the overall
cohesiveness and effectiveness of corporate strategy. This document outlines best practices to centralize and deliver a scalable
and robust project management framework strategy. (...)
Excerpt related to
research on knowledge management:
... sections, has been developed through extensive research and information ...
PMI) A Guide to the Project Management Body of Knowledge (PMBOK) standards and the ...
Published:
2005-09-21
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Abstract:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have realized the power of e-commerce on the consumer side, there is still plenty of education to be conducted
by all the SRM vendors to prove how much leverage their (...)
Excerpt related to
research on knowledge management:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have re...
Published:
2003-11-20
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Abstract:
Read about end user interest in learning management (using data from TEC’s Evaluation Centers) and know the three learning
management trends for 2011. Learning management is a growing market in certain geographical areas and within specific industries.
The availability of mobile and collaborative learni (...)
Excerpt related to
research on knowledge management:
Read about end user interest in learning management (using data from TEC’s Evaluation Centers) and know the three learning
management trends for 20...
Published:
2011-01-24
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Abstract:
Though other software vendors market CPFR tools, Syncra System’s vendor neutrality makes it stand apart. (...)
Excerpt related to
research on knowledge management:
Though other software vendors market CPFR tools, Syncra System’s vendor neutrality makes it stand apart.
Published:
2000-10-09
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Abstract:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more important efforts like regulatory compliance, globalization, demand aggregation, and supply chain streamlining. (...)
Excerpt related to
research on knowledge management:
Enterprises are becoming painfully aware of the need to clean up their structured data and unstructured content acts to capitalize
on more importa...
Published:
2004-11-11
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Abstract:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive
advantage. (...)
Excerpt related to
research on knowledge management:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled ex...
Published:
2007-11-19
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
research on knowledge management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
The changing attitudes, understandings of physical assets and market conditions bring a broad array of implications for those
responsible for asset management. The majority of these can be explained as "new accountabilities." Many of these are accountabilities
leveled at, or within, corporations themselv (...)
Excerpt related to
research on knowledge management:
... Decisions within this area have frequently been taken, or managed, by people with little or no true depth
of knowledge in the asset management arena. ...
Published:
2003-12-19