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Documents related to » rightnow con


Oracle Announces New Release of RightNow CX Cloud Service » The TEC Blog
Announces New Release of RightNow CX Cloud Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn

RIGHTNOW CON: customer experience management, CXM, industry watch, Oracle, RightNow CX Cloud Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-12-2012

Has KANA Gotten Its Mojo Back? – Part 1 » The TEC Blog
overtone , pegasystems , RightNow , salesforce.com , sem , sentiment analysis , service experience management , silknet , social media , text analytics * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 1 + 10 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP

RIGHTNOW CON: accel kkr, BPM, broadbase software, business process modeling, call center, case management, connectify, CRM, csr, customer satisfaction, customer service, hipbone, kana, kana software, km, knowledge management, lagan technologies, netdialog, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, silknet, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2011

KANA Software and Ciboodle Join Forces for Customer Experience Perfection » The TEC Blog
channel , Oracle , RightNow , social business , social community , Sword Ciboodle , text analytics , wcs * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 5 + 6 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch

RIGHTNOW CON: BPM, case management, Ciboodle, CRM, custexp, customer service, cx, iqpc 2012, kana, kana sem, kana software, knowledge management, multi channel, Oracle, RightNow, social business, social community, Sword Ciboodle, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-07-2012

Oracle RightNow


RIGHTNOW CON: Oracle RightNow Feedback Cloud Service is a feedback management software solution that “listens” to the voice of the customer as it becomes available on the Web, across social media, and in contact centers.

Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview » The TEC Blog
Oracle’s recent acquisition of RightNow) for better customer interaction and easier analytics. We will surely see more partnerships/mergers and acquisitions (M&As) in this space down the track.  The Sword-SAS alliance is something special though: Both vendors are going beyond the well-established path defined by most players in their space. I’ll explain how, and why this is important for potential software buyers. What Is the Intelligent Contact Center? A company’s contact center is the hub

RIGHTNOW CON: call center, contact center, CRM, customer relationship management, Intelligent Contact Center, SAS Anlaytics, Sword Ciboodle, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-04-2012

CRM and BPM: “We Goes Together Like Peas and Carrots” » The TEC Blog
, SAP C RM, RightNow , Portrait Software ,  CDC Software ’s Pivotal CRM , and eglue InterAct  are all emerging with BPM attributes (in addition to the aforementioned Consona CM ). It will be interesting to see  whether IBM will attempt to tackle the CRM space with its arsenal of BPM technologies, including the recently acquired Lombardi Software . For their part, traditional machine-centric BPM vendors distinguish themselves with process execution engines, business event managers, and approach

RIGHTNOW CON: BPM, business process management, business rules, consona, CRM, customer service, exact synergy, force.com chatter, gartner summit, global 360, marketing campaigns, Microsoft Dynamics CRM, pega, pegasystems, salesforce chatter, savvion, sfa, visual process manager, wf, windows workflow foundation, workflow, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-02-2010

Busting Out of the Inbox: Five New Rules of 1to1® E-mail Marketing
Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and podcasts—where MSN, Google, and Yahoo! call the shots? Marketers need to understand which strategies and tactics are most effective to ensure that their e-mails will be delivered, opened, and acted upon.

RIGHTNOW CON: 1to1® E-mail Marketing Source: RightNow Technologies Document Type: White Paper Description: Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and podcasts—where MSN, Google, and Yahoo! call the shots? Marketers need to understand which strategies and tactics are most effective to ensure that their e-mails will be delivered, opened, and acted upon. Busting Out of the Inbox: Five New Rules of 1to1®
11/30/2006 3:53:00 PM

Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM » The TEC Blog
against salesforce.com, Oracle ( RightNow and InQuira ), and Kana Software . The Microsoft Dynamics CRM team recently announced Spaces by Moxie for Microsoft Dynamics CRM , which enables organizations to provide differentiated and personalized customer experiences at scale. The suite improves the way businesses interact, understand, and deliver superior customer service. Right now, Spaces by Moxie is one of the many partner solutions available to customers, and it can be found in the Dynamics

RIGHTNOW CON: Cloud, CRM, ERP, lync, MarketingPilot, Microsoft Analyst Event, microsoft dynamics, microsoft dynamics ax, Microsoft Dynamics CRM, microsoft office 2013, moxie software, skype, social, sql server, windows 8, Windows Azure, yammer, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-12-2012

Customer Focused Self-service: Building the Balanced Business Case
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase, In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

RIGHTNOW CON: Balanced Business Case Source: RightNow Technologies Document Type: White Paper Description: Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays
8/30/2006 11:34:00 AM

War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

RIGHTNOW CON: , NetSuite , and RightNow large enterprise application service providers (ASPs), including British Telecom ( BT ) and IBM The Microsoft Live Factor Competing against Microsoft is not everyone s idea of a good time (unless your name is Google or possibly Oracle ), especially since Microsoft can devote far more resources to the development, promotion, and sale of its products than, say, Salesforce.com (or anyone else for that matter). And although this allows the giant to respond more quickly than
10/13/2008

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software Related to a CRM Software Selection Guide. Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

RIGHTNOW CON: of Microsoft SQL Server. RightNow A- Notes Sales representative offered very consistent contact without being pushy or high pressure. Feedback I gave the salesman after the first demo led to an adjustment in the graphical user interface. It was our final choice for the CRM system that is still to be implemented. The salesman has since left the company.   SalesLogix (Datex Corp.) C Notes Third-party vendor offered comfortable sales pitch, without being pushy and without pressure (though I wasn t
5/9/2007 4:05:00 PM


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