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These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

rightnow con  in Microsoft Outlook . RightNow recently acquired HiveLive to round out its social customer service offering , NetSuite partnered with InsideView to “socialize” its CRM and ERP applications, and Salesforce.com added integration to Twitter via its Service Cloud . On Microsoft's side, streamlined connectivity with Microsoft Office SharePoint Server (MOSS) allows Dynamics CRM users to get collaboration, document management, and search capabilities. Microsoft's upcoming SharePoint 2010 release for the Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » rightnow con


CASO DE VENTA
Vission XXI, S.A. de C.V. fue creada en el año de 1991 con el objetivo de ser la empresa líder nacional en venta y renta de soluciones con equipo audiovisual y

rightnow con  DE VENTA Vission XXI, S.A. de C.V. fue creada en el año de 1991 con el objetivo de ser la empresa líder nacional en venta y renta de soluciones con equipo audiovisual y de servicio. Es representante en México de los principales fabricantes de equipo audiovisual. La dirección de Grupo Vission requiere monitorear las variables críticas de operación y realinear todos sus procesos en base a mejores prácticas y sus prioridades de negocio, a la vez, necesita integrar todos sus procesos para mejorar Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

rightnow con  and Oracle CX (formerly RightNow , InQuira , Siebel , etc.) on the one side, and with Jive on the social collaboration side. The company recently delivered the Chat Engage+ product, which should help companies better engage and advertise with Facebook users via Facebook’s social graph (see here ). What Does Moxie Do Really Well?   Moxie does a great job of enabling better customer experiences in high-volume, complex B2C environments. Moxie powers the largest chat deployment in the world at Dell; other Read More...
Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview
The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different

rightnow con  Oracle’s recent acquisition of RightNow) for better customer interaction and easier analytics. We will surely see more partnerships/mergers and acquisitions (M&As) in this space down the track.  The Sword-SAS alliance is something special though: Both vendors are going beyond the well-established path defined by most players in their space. I’ll explain how, and why this is important for potential software buyers. What Is the Intelligent Contact Center? A company’s contact center is the hub Read More...
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

rightnow con  given close consideration were RightNow Technologies, Support.com, and products from Siebel Systems. Early data collected by Great Plains indicates the new system is reducing costs and increasing the operational efficiency of its call center. The company recorded a reduction in cost per fulfilled service request from $32 to approximately $25, on average. Use of eSupport has grown significantly over the past twelve months. In October of 1999, 4% of all service requests were initiated via eSupport compared Read More...
Dreamforce 2010: Of Cloud Proliferation - Part 1
Dreamforce, salesforce.com’s annual user conference, has over the past several years become a highly anticipated and entertaining end-of-the-year fixture

rightnow con  the long term. Indeed, RightNow, SAP CRM, Oracle CRM, Sage CRM, CDC Pivotal CRM, Consona CRM , etc. are all offering both on-premise and on-demand flavors. They have all garnered strong install bases or carved their defendable niches. But even at this event it appeared that the most direct competition has been coming from Microsoft Dynamics CRM . Fighting Off the “Evil Empire” Microsoft Dynamics CRM has come a long way from being regarded as a laughing stock in its early (1.0 and 1.2) releases in Read More...
Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

rightnow con  Service Calls into Sales with Real-time Offer Management Converting Service Calls into Sales with Real-time Offer Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The SAP Real-Time Offer Management software is an advanced analytical real-time decision engine that enables you to optimize any decision-making process, such as for cross-sell and up-sell offers, retention, service-level adherence, and lifetime value Read More...
To-Increase
As a global ISV and Microsoft Gold Certified partner, To-Increase develops solutions for industry verticals-including manufacturing, food SCM, retail

rightnow con   Read More...
TEC Industry Watch: Enterprise Software News for the Week of June 4, 2012
*************************************************** SOFTWARE SELECTIONS ***************************************************UNC Charlotte selects BRG and Syclo

rightnow con  on its acquisition of RightNow in 2011 to extend its customer experience management capabilities, Oracle is now strengthening its social CRM capabilities. It remains to be seen how all these products, plus existing Oracle products (CRM On Demand, Siebel, Fusion Applications for CRM, WebCenter, etc.) will work together. Oracle claims that the new acquisition will be part of its social platform, but it’s not yet clear what that means, Oracle Social Network notwithstanding. —TEC Analyst Gabriel Read More...
Working Together More Efficiently: Mapping Out the Company’s Business Processes
Enterprises must collaborate or they will surely stagnate. Guarded proprietary information has given way to collaborative approaches where information is shared

rightnow con  business process,business process analysis,business process architecture,business process automation,business process components,business process data,business process definition,business process development Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

rightnow con  customer care. Source : RightNow Technologies Resources Related to Customer Focused Self-service: Building the Balanced Business Case : Self Service (Wikipedia) Business Case (Wikipedia) Customer Focused Self-service: Building the Balanced Business Case Balanced Business is also known as : Balanced Business Systems , Balanced Business Program , Balanced Business Accounting , Balanced Business Scorecard , Balanced Business Services , Balanced Business Advisors , Balanced Insight Business , Business Read More...
Comparison of ERP and CRM Markets' Life cycle Snapshots
Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost

rightnow con  vendors who are vertically-focused. RightNow Technologies has been focusing on the customer service area, while the startup WhisperWire is targeting the telecommunications industry. Competitive Pressures on Pure CRM Vendors Thus, the likes of Pivotal , Onyx , Kana or E.piphany have been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors' attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier Read More...
Strategies for Profitable Growth: Aerospace and Defense Manufacturing
The aerospace and defense (A&D) manufacturing industry is always changing. That’s why A&D manufacturers are constantly seeking better ways to manage complexity,

rightnow con  strategy,strategy pattern,strategic management,three forms of strategy corporate,competitive strategy,corporate vision,corporate mission,corporate goals,corporate goals strategy Read More...
Contecno
Contecno, el número uno en su sector es actualmente reconocido como Microsoft Gold Certified Partner, especialista en Microsoft Dynamics AX, ERP líder para

rightnow con  Contecno, el número uno en su sector es actualmente reconocido como Microsoft Gold Certified Partner, especialista en Microsoft Dynamics AX, ERP líder para empresas medianas y grandes de todo el mundo y Microsoft Dynamics CRM, una solución de gestión de relaciones con los clientes es también un líder en su sector, destinado a generar una mayor productividad en el área comercial. Contecno es una empresa comprometida con la implementación exitosa de soluciones para el mercado medio, tiene Read More...
Estudio de caso: Polymita integra sus soluciones ECM y BPM
Euromadi, una central de compras y servicios y miembro de la Central Europea EMD, buscaba automatizar sus procesos de negocio para aumentar su eficacia

rightnow con  de caso: Polymita integra sus soluciones ECM y BPM Euromadi, una central de compras y servicios y miembro de la Central Europea EMD, buscaba automatizar sus procesos de negocio para aumentar su eficacia, específicamente con proveedores de diferentes partes del mundo, y gestionar las relaciones entre más de 220 empresas asociadas. Para abordar las cuestiones, Polymita sugirió una plataforma integrada de BPM y ECM basada en sus productos. Read More...

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