Rightnow Con: Related Documents

Oracle Announces New Release of RightNow CX Cloud Service » The TEC Blog

RIGHTNOW CON: customer experience management, CXM, industry watch, Oracle, RightNow CX Cloud Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-12-2012

Has KANA Gotten Its Mojo Back? – Part 2 » The TEC Blog

RIGHTNOW CON: accel kkr, BPM, business process modeling, call center, case management, consona crm, CRM, csr, customer satisfaction, customer service, inquira, kana, kana software, km, knowledge management, lagan technologies, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-07-2011

Has KANA Gotten Its Mojo Back? – Part 1 » The TEC Blog

RIGHTNOW CON: accel kkr, BPM, broadbase software, business process modeling, call center, case management, connectify, CRM, csr, customer satisfaction, customer service, hipbone, kana, kana software, km, knowledge management, lagan technologies, netdialog, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, silknet, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2011

War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

RIGHTNOW CON: Salesforce.com, SFDC, Microsoft, customer relationship management, CRM, CRM software, sales force automation tools, sales force automation vendors, Microsoft CRM software, on-demand CRM solutions, hosted CRM solution, Web-based CRM solutions, sales management software, SFA solutions, software as a service, SaaS, non-hosted on-premise enterprise applications, hosted enterprise applications, on-demand applications, on-demand CRM, sales force automation, SFA, partner relationship management, PRM, m.
10/13/2008

Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

RIGHTNOW CON:
7/26/2006 3:38:00 PM

Customer Focused Self-service: Building the Balanced Business Case
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase, In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

RIGHTNOW CON:
8/30/2006 11:34:00 AM

Sword Ciboodle—One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

RIGHTNOW CON: bpm, business process management, crm, customer relationship management, business process, process management, customer relationship management strategy, customer relationship management software, customer relationship management system, business process management tools, customer relationship management definition, relationship management, sales force, business process analysis, business process improvement, customer relationship software, business process management software, business process management definition, customer relationship management crm, customer relationship, business .
3/20/2012 4:02:00 PM

Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative.

RIGHTNOW CON:
10/12/2007 2:18:00 PM

Customer Communication: Managing the Digital Deluge
As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM).

RIGHTNOW CON:
11/1/2007 4:01:00 PM

Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

RIGHTNOW CON:
12/5/2000