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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 rightnow web


Oracle RightNow
Oracle RightNow Feedback Cloud Service is a feedback management software solution that @listens@ to the voice of the customer as it becomes available on the Web

rightnow web  RightNow Oracle RightNow Feedback Cloud Service is a feedback management software solution that “listens” to the voice of the customer as it becomes available on the Web, across social media, and in contact centers. The solution employs targeted feedback capture methodologies, a functionality that engages clients post-service. In addition, it allows for personalized messaging, audience targeting and segmentation, and emotion detection. The reports and dashboards represent customer feedback

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

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Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

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Oracle Buys LiveLOOK for Co-Browsing


Oracle recently acquired LiveLOOK, a provider of real-time visual collaboration technology for co-browsing and screen sharing used for Web customer support scenarios. Oracle, which bought cloud customer support vendor RightNow in 2011, plans to integrate LiveLOOK's offerings with its Service Cloud platform.

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Credit (or Blame) KANA Express for Your Next Flower Delivery


It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store, online, on their mobile device, or within their social networks. The challenge for every customer care organization is to provide reliable and memorable experiences across every service channel—consistency is critical in delivering great

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How to Evaluate Web-based BI Solutions


Web-based business intelligence (BI) is no longer an anomaly: organizations are ready for BI solutions that go beyond Web portals. However, when selecting Web-based BI applications, organizations must evaluate architecture, rather than features or functions. What differentiators do you need to look for before embarking on a full-scale BI implementation? And which vendors offer the solution your organization truly needs?

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New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications


While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of the Web sites they visit, and their perceptions are increasingly shaped by their experiences with social networking sites. Learn how companies are working with software vendors to incorporate advanced technologies into its e-commerce and e-service platforms.

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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience


With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

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Web Publishing Is Quietly Succeeding


If your web site is poorly designed, your sales force will have a hard time selling it. As in any business venture, the keys to online success involve attention to quality and setting clear goals. Would it surprise you to find out that successful Web publishing has everything to do with business focus, not technology issues? Not sure where to start? Read about key concepts that can transform your company’s online activities.

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Build Web 2.0 Applications without Hand-coding: Use Application Generation to Expedite Web Application Development


Web 2.0 applications, perceived by many software users as better looking and easier to use than traditional apps, can provide many benefits to your company. However, building Web 2.0 apps adds development burdens of security, transaction management, and a variety of user interface features. To conquer these issues, you might consider an application generator to eliminate hand-coding infrastructure programming. Learn more.

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RightNow CX


PDG Group Model 974

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