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Oracle RightNow
Oracle RightNow Feedback Cloud Service is a feedback management software solution that @listens@ to the voice of the customer as it becomes available on the Web

rightnow web  RightNow Oracle RightNow Feedback Cloud Service is a feedback management software solution that “listens” to the voice of the customer as it becomes available on the Web, across social media, and in contact centers. The solution employs targeted feedback capture methodologies, a functionality that engages clients post-service. In addition, it allows for personalized messaging, audience targeting and segmentation, and emotion detection. The reports and dashboards represent customer feedback Read More
Web Content Management (WCM)
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or ext...
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Documents related to » rightnow web


Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

rightnow web  tools and nurtured by RightNow, Lithium Technologies, SAS, Jive Software , and Leverage Software , as some examples. What Is KANA Today? KANA’s raison d’etre is to provide solutions to make every customer experience a positive one. As the leader in the newly minted Service Experience Management (SEM) category (see the SEM platform’s components in Figure 1 below), KANA strives to give managers total control over their customer service process, so that they can take care of their brand while taking Read More
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

rightnow web  introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Oracle Engagement Engine's 70 built-in rule conditions which allow users to collect rich visitor data and assess how to engage customers based on customer behavior, customer profile information and operational information. Click-to-Call offers clients the Read More
Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

rightnow web  over eGain and Oracle RightNow , was one of dozens of the product’s recent wins. After a four-week long implementation, the retailer's customer service agents use a KANA system to capture, access, and share knowledge that improves customer interactions and accelerates customer support resolutions. KANA Express helps 1-800-FLOWERS.COM manage service across traditional and digital channels, and quickly add more agents during peak gift seasons. Placing customer profiles on agent desktops alongside details Read More
Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

rightnow web  acquisitions of Siebel , RightNow , InQuira , and Endeca ), salesforce.com ’s Service Cloud , Pegasystems , KANA Software , Moxie Software , etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of questions are increasing. These questions can also come from multiple channels, and the data to help answer them can be found via many different systems and technologies. This makes it increasingly difficult for frontline agents to effectively Read More
Keys to Accelerating Web Application Delivery
Slowdowns, scalability issues, and security gaps hit Web applications where it hurts. Data center consolidations put distance between application servers and

rightnow web  to Accelerating Web Application Delivery Slowdowns, scalability issues, and security gaps hit Web applications where it hurts. Data center consolidations put distance between application servers and users—producing long round-trips and slow response times. Luckily, there is a solution. Deploying a wire-speed application system—in a unified single-platform design—boosts response times, improves infrastructure scalability, and safeguards against security threats. Read More
Web 2.0: “Code Free” Siebel Web Service Integration
One of the most challenging areas in any Siebel implementation has traditionally been setting up and maintaining interfaces between Siebel and other back-end

rightnow web  2.0: “Code Free” Siebel Web Service Integration Web 2.0: “Code Free” Siebel Web Service Integration If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Green Beacon has worked with best of breed CRM, ERP, Marketing Automation, and Business Intelligence solutions from leading providers including Microsoft, Oracle ( Siebel ), Epicor, Onyx, and Smartfocus - enabling the Green Beacon team to serve as a trusted advisor for mid-market Read More
Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS
The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based

rightnow web  of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS P. Hayes - May 11, 2000 Event Summary In April TeleCommunication Systems, Inc. (TCS), a leading developer of software applications that enable wireless carriers and enterprises to extend their capabilities to wireless devices, announced the availability of Interactive Menus, a new capability of the TCS Short Read More
Software as a service: The Alternative for Web Content Management
Your web site can be your best marketing and sales tool in a global market. Stale content, however, isn't useful to visitors—so you have to make sure your site

rightnow web  as a service: The Alternative for Web Content Management Your web site can be your best marketing and sales tool in a global market. Stale content, however, isn't useful to visitors—so you have to make sure your site is constantly updated. How can you reduce the time and financial expense of using multiple systems and multiple forms of content to revise your site? A software-as-a-service (SaaS) content management system (CMS) might be the solution you're looking for. Read more. Read More
Smart Protection Network: Stop Web Threats Before They Reach You
The Internet is now an important business tool@but it also puts companies at risk of exposure to Web-based threats that can cause major damages, such as

rightnow web  Protection Network: Stop Web Threats Before They Reach You Smart Protection Network: Stop Web Threats Before They Reach You If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Trend Micro™ Enterprise Security is powered by Trend Micro™ Smart Protection Network , unique in-the-cloud technology that correlates web, email, and file reputation data in real time—so you are protected immediately. As an integrated solution, it also Read More
Web-site Strategy for Organizations in the Corporate Services Industry
As marketing budgets shrink and companies in the corporate services industry aim to leverage their Web sites as less expensive alternatives to traditional

rightnow web  site Strategy for Organizations in the Corporate Services Industry Bwired is a leading website technology company. We help our customers make rapid, substantial improvements to the performance of their organisations by addressing issues in website strategy, technology and design. Source : Bwired Resources Related to Website Strategy for Organisations in the Corporate Services Industry : Strategy (Wikipedia) Corporate services (Wikipedia) Website Strategy for Organisations in the Corporate Services Read More
Creating a Web Strategy
One of the best starting points for determining a web site strategy is to understand both the market that your company operates in and the needs of your key

rightnow web  a Web Strategy One of the best starting points for determining a web site strategy is to understand both the market that your company operates in and the needs of your key stakeholders. But most companies today are highly complex and political, making the identification and prioritization of stakeholders a difficult task. Discover the three key broad stakeholder groups that you need to factor into your web strategy planning. Read More
Compiere Announcement on its Web-Oriented Open Source ERP
I just saw this announcement about Compiere's 11 new demos. The company is offering a sneak peek of its next generation Web-architecture. While watching the

rightnow web   Read More

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