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Oracle RightNow
Oracle RightNow Feedback Cloud Service is a feedback management software solution that @listens@ to the voice of the customer as it becomes available on the Web

rightnow web  RightNow Oracle RightNow Feedback Cloud Service is a feedback management software solution that “listens” to the voice of the customer as it becomes available on the Web, across social media, and in contact centers. The solution employs targeted feedback capture methodologies, a functionality that engages clients post-service. In addition, it allows for personalized messaging, audience targeting and segmentation, and emotion detection. The reports and dashboards represent customer feedback Read More

Web Content Management (WCM)
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or ext...
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Documents related to » rightnow web


Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

rightnow web  tools and nurtured by RightNow, Lithium Technologies, SAS, Jive Software , and Leverage Software , as some examples. What Is KANA Today? KANA’s raison d’etre is to provide solutions to make every customer experience a positive one. As the leader in the newly minted Service Experience Management (SEM) category (see the SEM platform’s components in Figure 1 below), KANA strives to give managers total control over their customer service process, so that they can take care of their brand while taking Read More
Oracle Buys LiveLOOK for Co-Browsing
Oracle recently acquired LiveLOOK, a provider of real-time visual collaboration technology for co-browsing and screen sharing used for Web customer support

rightnow web  cloud customer support vendor RightNow in 2011, plans to integrate LiveLOOK's offerings with its Service Cloud platform. The Oracle Service Cloud offering is an integral part of the Oracle Customer Experience Cloud , which includes commerce, sales, service, social, and marketing clouds.   Oracle cites that LiveLOOK customers will benefit from a more seamless path to the Oracle Service Cloud suite and overall Customer Experience portfolio offering, with no disruption to their current solution. On the Read More
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

rightnow web  given close consideration were RightNow Technologies, Support.com, and products from Siebel Systems. Early data collected by Great Plains indicates the new system is reducing costs and increasing the operational efficiency of its call center. The company recorded a reduction in cost per fulfilled service request from $32 to approximately $25, on average. Use of eSupport has grown significantly over the past twelve months. In October of 1999, 4% of all service requests were initiated via eSupport compared Read More
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

rightnow web  introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Oracle Engagement Engine's 70 built-in rule conditions which allow users to collect rich visitor data and assess how to engage customers based on customer behavior, customer profile information and operational information. Click-to-Call offers clients the Read More
Protecting Your Network Against the Growing Danger of Web Attacks
Web-borne malware is now more common than malware entering a company through e-mail. The number of Web sites carrying malware increased by 400 percent in 2008

rightnow web  Your Network Against the Growing Danger of Web Attacks Protecting Your Network Against the Growing Danger of Web Attacks If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. MessageLabs, now part of Symantec, provides a range of managed services to protect, control, encrypt and archive electronic communications. Listed as a leader in the Gartner Magic Quadrant and many other analyst reports, and with more than 19,000 clients Read More
Kentico EMS: Web Content Management (WCM) Competitor Analysis Report
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet),

rightnow web  EMS: Web Content Management (WCM) Competitor Analysis Report Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security. Read More
Teloquent To e.t.: Now You Can Call Or Use The Web
Teloquent introduced a new release of its software to integrate phone and web-based customer service.

rightnow web  To e.t.: Now You Can Call Or Use The Web Teloquent To e.t.: Now You Can Call Or Use The Web D. Geller - April 21st, 2000 Event Summary Teloquent Communications Corporation has its roots in telephony, as an enabler of call centers. Their Web ContactServer 2.1 integrates traditional telephone routing with Web-based customer service tools to provide a consistent experience for both customers and agents. Customers browsing a website are given multiple options for seeking assistance, including Read More
Amazon Launches Web Services Marketplace
In a very interesting move in what I would call a software consumerization trend, much like the AppStore, recently Amazon launched Amazon Web Services

rightnow web  Launches Web Services Marketplace In a very interesting move in what I would call a software consumerization trend, much like the AppStore , recently Amazon launched Amazon Web Services Marketplace ( AWS Marketplace ). The new service from Amazon will make available a number of cloud-based software to its users. Powered by Amazon Web Services, AWS Marketplace is an online store that makes it possible for users to search, select, and easily deploy software to run on AWS. In its catalog, software is Read More
New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications
While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of

rightnow web  Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of the Web sites they visit, and their perceptions are increasingly shaped by their experiences with social networking sites. Learn how companies are working with software vendors to incorporate advanced technologies into its Read More
Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions

rightnow web  Content Management: It Is More Than Just Web Content Management Introduction Enterprise content management (ECM) systems are increasingly becoming full blown enterprise, integrated solutions. They are developing suites of products to fulfill the current needs and demands of user organizations. There are two significant developments in this market. First, large vendors, such as Microsoft and Xythos , have introduced a scaled down version of ECM suites, focusing on ease of use, fast return on Read More
Centralized Management for UNIX, Linux, Mac, Web, and Database Platforms
Integrating UNIX, Linux, Mac, Web, and database platforms includes securing all systems with the same authentication, authorization, and group policy services

rightnow web   Read More
10 Steps to Purchasing a Web Conferencing Solution
Before you commit to a web conferencing solution, you should answer several questions about what your organization wants to accomplish with an online

rightnow web  Steps to Purchasing a Web Conferencing Solution Inside CRM is an industry leader in research and education for marketing and sales professionals. Source : InsideCRM Resources Related to 10 Steps to Purchasing a Web Conferencing Solution : Web conferencing (Wikipedia) 10 Steps to Purchasing a Web Conferencing Solution Conferencing Solution is also known as : Added Conferencing Solutions , Audio Video Conferencing , Best Video Conferencing Solutions , Company Conferencing Solution Web , Comparison Read More
Network Engines, Inc. - Double the CPUs for Web Serving
Network Engines, Inc. is a leading vendor of extremely thin rackmount servers used in the rapidly growing area of web serving. In this note, we examine the

rightnow web  Engines, Inc. - Double the CPUs for Web Serving Vendor Genesis Network Engines, Inc. (NEI) was formed in 1997 as an IP content delivery-focused vendor. The founder was Lawrence Genovesi, who continues to run the company as President. The original product was a multi-processor server targeted at streaming media providers. In 1998, the company shifted its focus to clustered server products, based on the belief that Internet growth would lead to the need for scalable, cost-effective servers. NEI's Read More

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