-
Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
sales force automation implementations article:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
-
Abstract:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated
budgets, success metrics, etc. (...)
Excerpt related to
sales force automation implementations article:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the re...
Published:
2006-03-22
-
Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
sales force automation implementations article:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
-
Abstract:
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How
far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head? (...)
Excerpt related to
sales force automation implementations article:
JD Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far
have they gotten in ...
Published:
2001-09-18
-
Abstract:
Despite all of these great advances in our work environments the great majority of plants and industrial organizations continue
to operate in a reactive state of maintenance. Why is this so? Today the functionalities of CMMS, or the technology to manage
maintenance, have outstripped our abilities to do s (...)
Excerpt related to
sales force automation implementations article:
... Three will present a template for successful implementations of CMMS. ...
is somewhat lower, the level of automation and the ... This is a rather long sales
process) I ...
Published:
2003-03-31
-
Abstract:
TEC Principal Analyst P.J. Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B
enterprises. Conventional wisdom would suggest that pricing, as a key component of a business’s financial performance, is
a critically important discipline within any enterprise, (...)
Excerpt related to
sales force automation implementations article:
TEC Principal Analyst PJ Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B
enterprises. Conventio...
Published:
2011-10-13
-
Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
sales force automation implementations article:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
-
Abstract:
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How
far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head? (...)
Excerpt related to
sales force automation implementations article:
JD Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far
have they gotten in ...
Published:
2001-09-18
-
Abstract:
Faced with competitive inadequacies, the major ERP vendors have been vigorously busy developing, acquiring, or bundling new
functionality so that their packages go beyond the traditional realms of finance, materials planning & management, and human
resources. (...)
Excerpt related to
sales force automation implementations article:
Faced with competitive inadequacies, the major ERP vendors have been vigorously busy developing, acquiring, or bundling new
functionality so that ...
Published:
2001-10-05
-
Abstract:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this same distancing from strategy. However, the two functions should be on the leading edge of strategy,
rather than the receiving end. (...)
Excerpt related to
sales force automation implementations article:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this...
Published:
2007-07-04
-
Abstract:
MAPICS remains at a critical point in time, where immaculate execution without much space for missteps will determine its
future. Despite notable functional and technological initiatives, the biggest challenge for MAPICS and its affiliate channel
remains the management of still dual flagship ERP product (...)
Excerpt related to
sales force automation implementations article:
MAPICS remains at a critical point in time, where immaculate execution without much space for missteps will determine its
future. Despite notable ...
Published:
2002-11-21
-
Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
sales force automation implementations article:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
sales force automation implementations article:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force throughout 1999. The market size for 1999, with the 4th quarter yet to be reported, is estimated at $18.5B-$19.5B
(12%-16% growth over 1998), with sales expected t (...)
Excerpt related to
sales force automation implementations article:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force thro...
Published:
1999-01-01
-
Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
sales force automation implementations article:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this same distancing from strategy. However, the two functions should be on the leading edge of strategy,
rather than the receiving end. (...)
Excerpt related to
sales force automation implementations article:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this...
Published:
2007-07-04
-
Abstract:
Reaping the Benefits of Next-generation Dashboards. Find RFP Templates to Define Your Project Implementation In Relation To
the Next-generation Dashboards. The old approaches for collecting, assimilating, and delivering business intelligence (BI)
data have not kept pace with today’s increasing demand fo (...)
Excerpt related to
sales force automation implementations article:
Reaping the Benefits of Next-generation Dashboards. Find RFP Templates to Define Your Project Implementation In Relation To
the Next-generation Das...
Published:
2010-03-11
-
Abstract:
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This
study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition
and highlights some of SugarCRM's open source busi (...)
Excerpt related to
sales force automation implementations article:
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This
study, based on a clie...
Published:
2004-11-30
-
Abstract:
There are two prevailing approaches for selecting enterprise-wide software: the functions and features approach and the business
processes approach. Yet a third alternative does exist—one that takes the best aspects of these two to provide the assurances
needed by the buyer and the efficiency desired b (...)
Excerpt related to
sales force automation implementations article:
... will draw on some of the information contained in the article Evaluating Enterprise
... the software is selected, a large majority of the implementations fail to ...
Published:
2008-01-21
-
Excerpt related to
sales force automation implementations article:
... delivery option are making them accessible for lower-scale implementations. ...
feedback management vendors do not offer sales force automation, for instance ...
Published:
2011-09-20