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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

self service helpdesk  Employee and Manager Self-Service: Self Service (Wikipedia) Employee and Manager Self-Service: A Virtual Chameleon in the Workplace Employee Self Service is also known as : Employee Benefits Self Service , Employee Manager Self Service , Employee Self Service Benefits , Employee Self Service Center , Employee Self Service Home Page , Employee Self Service Link , Employee Self Service Login , Employee Self Service Module , Employee Self Service New , Employee Self Service Online , Employee Self Service Read More...
Human Resources (HR)
Human Resources encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees.  Modules will include Personnel Management, ...
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Documents related to » self service helpdesk


On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

self service helpdesk  your SaaS readiness, ask yourself the following questions. What are my compliance requirements for: Security when transferring and storing data Backup/restore procedures and disaster recovery plans Data privacy in each relevant jurisdiction Authenticating users and governing access rights Checking and verifying data transactions Reporting of usage and performance metrics Requirements definition, prototyping, testing and user acceptance Governance and change management? What are my minimum and preferred Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

self service helpdesk  channels (e-mail, chat, Web self-service [WSS], etc.). KANA is much stronger in the realm of the Agent Desktop in the Contact Center, with adaptive/dynamic case management backed by strong business process management (BPM) capabilities. KANA unifies all channels from phone to social to mobile, and delivers context across all channels in real time. Moxie has a somewhat less well-rounded version of these capabilities. On the other hand, Moxie does social communities/social knowledge better than KANA. Read More...
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

self service helpdesk  It is ideal for self-service applications. Speech is also making inroads in mobile applicationsm, where companies have used speech technologies to make signii cant gains in operations responsiveness and productivity of mobile workers. Advanced Features As agents increasingly move from the coni nes of a high-overhead call center to the comfort of their own homes, virtualization is fast becoming a hot technology trend. In fact, Ventana Research reveals that 21 percent of companies now route interactions to Read More...
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

self service helpdesk  on-demand administration tools and self-administration by customers. The user interface (UI) can be tailored to match distinctive customer quoting processes, which leads to custom implementation (system configuration) rather than custom programming for each customer. BigMachines' team has process expertise and experience deploying the solution across a variety of industries for the most complex applications, while its management team has experience working for the world's best and leanest companies: Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

self service helpdesk  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

self service helpdesk  the company's existing customer self-service web applications and reliance on telephones and faxes slowed responsiveness as well as time-to-market for new implementations. For example, in order to respond to a customer's technical inquiry, a VAI help desk employee might have to put the customer on hold and sift through pages of technical documentation, which resulted in lengthy response times and less than optimal productivity. Also, while success is never a bad thing, a rapid expansion in business Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

self service helpdesk  be thinking of positioning itself now in this market place. It is likely several months of tooling and training of selected personnel will be required because of familiarization with international standards such as WAP, and various telecommunications standards around the world. Additional time and effort is called for in order to rollout the services through your organization. An alternative - and supplement - to this is to partner with an existing complementary product developer and service provider Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

self service helpdesk  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More...
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

self service helpdesk  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More...
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

self service helpdesk  Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More...
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Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

self service helpdesk  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

self service helpdesk  of the service offering itself. By productizing a service offering, the professional services firm is, in effect, improving the credibility of the offering by making it more tangible, thus providing a glimpse into the actual service experience. Consider an accounting firm with a productized offering called Tax Optimization Review : Service Offering - Tax Optimization Review Benefits - After completion of the project, the client will understand how to operate administration duties differently, resulting Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

self service helpdesk  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characteri Read More...

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