Featured Documents related to » self service helpdesk

Service Parts Planning RFP Templates
RFP templates for Service Parts Planning help you establish your selection criteria faster, at lower risks and costs.

Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.

Documents related to » self service helpdesk

Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

SELF SERVICE HELPDESK: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

SELF SERVICE HELPDESK: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

SELF SERVICE HELPDESK: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM

IFS Wins in Field Service Management » The TEC Blog

SELF SERVICE HELPDESK: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Will Servigistics Click on More Service Cylinders? – Part 2 » The TEC Blog

SELF SERVICE HELPDESK: aftermarket service, click commerce, click software, marlin equity, mca solutions, sap ivn, service lifecycle management, service network services, servigistics, slm, sns, solarsoft, ssm, strategic service management, vendavo, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
12-08-2009

One Vendor’s Mission to Make Service Businesses Click – Part 2 » The TEC Blog

SELF SERVICE HELPDESK: aftermarket, call center, clickanalyze, clickcontact, clickfix, clickforecast, clicklocate, clickmobile, clickplan, clickroster, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, mobile computing, rostering, SCM, service economy, service level agreement, shift planning, sla, slr, street lever routing, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-01-2011

One Vendor’s Mission to Make Service Businesses Click – Part 3 » The TEC Blog

SELF SERVICE HELPDESK: aftermarket, call center, clickmobile, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, ibm maximo, microsoft dynamics, mobile computing, rostering, SAP, SCM, service level agreement, shift planning, sla, sybase, syclo, ventyx, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-02-2011

Software as a Service’ (SaaS) Right for Your Organization
Ten years ago, very few managers would consider “subscribing” to their mission critical technology solutions over the Internet, as they would subscribe to cable television or telephone services. Today, these same managers are realizing the substantial cost savings and productivity increases that the software as a service (SaaS) deployment option can bring to their organizations.

SELF SERVICE HELPDESK:
12/5/2005 3:01:00 PM

HIPAA Compliance and the eSureIT Online Backup Service
The US Health Insurance Portability and Accountability Act (HIPAA) of 1996 applies to health care providers, health plans, and clearing houses that electronically maintain or transmit health information. Among other things, these entities are required to have data backup plans, disaster recovery plans, and emergency mode operation plans. Fortunately, there is a way to meet these security and contingency requirements.

SELF SERVICE HELPDESK:
3/27/2007 11:16:00 AM

Will Servigistics Click on More Service Cylinders? – Part 3 » The TEC Blog

SELF SERVICE HELPDESK: click commerce, click software, ERP, marlin equity, mca solutions, mca spo, Oracle, SAP, service lifecycle management, servigistics, slm, vendavo, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-08-2009

Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog

SELF SERVICE HELPDESK: aftermarket, asset management, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, mobile computing, mro, service economy, service level agreement, service lifecycle management, servigistics, sla, slm, spare parts, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010