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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
support drivers:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20
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Abstract:
High-level strategic decisions often have multiple, cascading cost impacts. The reaction of the costs to changes in the
supply chain system is not predictable in a simple relationship that is based on current standard costs, because strategic
changes often involve step changes in costs that alter the ba (...)
Excerpt related to
support drivers:
High-level strategic decisions often have multiple, cascading cost impacts. The reaction of the costs to changes in the supply
chain system is no...
Published:
2003-07-22
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Abstract:
In business, planning plays a fundamental role in analyzing and forecasting key financial data. While forecasting future
events is one benefit of planning, it can also be used to achieve a series of objectives, including regulatory compliance.
In order to achieve these objectives, companies should consid (...)
Excerpt related to
support drivers:
Financial Planning: Mastering the Key Value Drivers. ... Download <strong>Financial
Planning: Mastering the Key Value Drivers</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital
component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s
total cost of ownership. (...)
Excerpt related to
support drivers:
Minimizing the Total Cost of Technical Support for Enterprise Applications. ... We can now
apply this concept to the selection of support plans from vendors. ...
Published:
2009-09-28
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Abstract:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same
one-size-fits-all models of support. (...)
Excerpt related to
support drivers:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, i...
Published:
2007-04-02
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Abstract:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a
smooth migration path for existing customers. (...)
Excerpt related to
support drivers:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth
migration path for...
Published:
2002-02-19
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Abstract:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the
amount of data that needs to be moved, and thereby reduces both the initial cost and ongoing maintenance cost of application
integration. (...)
Excerpt related to
support drivers:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces
the amount of data that ne...
Published:
2003-05-30
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Abstract:
Software Evaluation, Selection, and Contract Negotiation. Get Free Knowledge Associated with Software Evaluation, Selection,
and Contract Negotiation. Most articles about the pitfalls of software implementation projects highlight the mistakes made
during implementation. Examples include poor project manag (...)
Excerpt related to
support drivers:
Software Evaluation, Selection, and Contract Negotiation. Get Free Knowledge Associated with Software Evaluation, Selection,
and Contract Negotiati...
Published:
2010-03-11
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Abstract:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated
budgets, success metrics, etc. (...)
Excerpt related to
support drivers:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the re...
Published:
2006-03-22
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Abstract:
A vendor compliance database can range from a complex system built within the retailer's existing architecture to a smaller,
stand-alone desktop database application. Find out what's Andersen's take on vendor compliance programs. (...)
Excerpt related to
support drivers:
A vendor compliance database can range from a complex system built within the retailer's existing architecture to a smaller,
stand-alone desktop d...
Published:
2001-12-08
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Abstract:
A vendor compliance database can range from a complex system built within the retailer's existing architecture to a smaller,
stand-alone desktop database application. Find out what's Andersen's take on vendor compliance programs. (...)
Excerpt related to
support drivers:
A vendor compliance database can range from a complex system built within the retailer's existing architecture to a smaller,
stand-alone desktop d...
Published:
2001-12-08
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Abstract:
Typical explanations given for increased spending in business intelligence include, meeting government regulations, managing
information overload, tracking corporate goals, and improving competitive response. However, a deeper drive for BI stems from
the need to quantify the intangibles that underlie the (...)
Excerpt related to
support drivers:
... compelling reason for businesses to support BI initiatives. However, they don't
tell the whole story. In fact none of these market drivers, taken individually ...
Published:
2005-03-11
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Abstract:
Because small to medium enterprises are limited in their resources, they must carefully consider which of the two major operating
systems available—Microsoft Windows or Linux—will better serve their needs and be more cost-efficient to implement. (...)
Excerpt related to
support drivers:
Because small to medium enterprises are limited in their resources, they must carefully consider which of the two major operating
systems availabl...
Published:
2006-12-19
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Abstract:
TurboLinux Inc. debuted its anticipated TurboCluster Server, starting at $995 for two-node clusters. The product will scale
to cluster 30 Intel-based servers. (...)
Excerpt related to
support drivers:
... struck with LinuxCare Inc., which will offer 24-by-7 support for TurboLinux ...
will partner with TurboLinux to include its high-speed interconnect drivers in the ...
Published:
1999-11-03
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Abstract:
Companies contemplating upgrading or replacing their enterprise resource planning systems should evaluate whether the change
will be compatible with future ERP II deployment strategies. This article examines the future of enterprise business applications
and the requirements to ensure future compatibilit (...)
Excerpt related to
support drivers:
Companies contemplating upgrading or replacing their enterprise resource planning systems should evaluate whether the change
will be compatible wi...
Published:
2004-07-15
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Abstract:
Dell and Red Hat have tightened their relationship, announcing new initiatives for products and services/support. (...)
Excerpt related to
support drivers:
... and drivers for Linux. However, the Linux community has been trying hard to catch up,
and soon this negative-sell will be obviated. The services/support ...
Published:
2000-07-07
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Abstract:
The Association for Information and Image Management recently held a conference to educate organizations on the latest content
and information management technologies. Among the key topics addressed were emerging trends in enterprise content management
and the future of the Internet. (...)
Excerpt related to
support drivers:
The Association for Information and Image Management recently held a conference to educate organizations on the latest content
and information man...
Published:
2006-12-15
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
support drivers:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
support drivers:
... of integrated enterprise and e-Business and collaborative commerce software solutions solely for the
mid-market, announced Clientele Customer Support 8.0, the ...
Published:
2002-06-11
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
support drivers:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29