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Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
support programs:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support an...
Published:
2007-04-27
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Abstract:
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is
not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need
all the available upgrades. (...)
Excerpt related to
support programs:
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M
is not for all businesses,...
Published:
2007-04-11
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Abstract:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same
one-size-fits-all models of support. (...)
Excerpt related to
support programs:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, i...
Published:
2007-04-02
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Abstract:
Several months after having unveiled its 'customer and/or partner for life' strategy blueprint at the end of 2002, Best Software
recently organized its first annual Insights 2003 conference and briefed its partners on the actual steps of executing its
strategy to prop itself up against the inevitable fac (...)
Excerpt related to
support programs:
Several months after having unveiled its 'customer and/or partner for life' strategy blueprint at the end of 2002,
Best Software recently organize...
Published:
2003-07-24
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Abstract:
Best Software's top objective is to encourage customers to stay with the company for the life of their business. (...)
Excerpt related to
support programs:
Best Software's top objective is to encourage customers to stay with the company for the life of their business.
Published:
2002-12-19
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Abstract:
New Hampshire’s “Taylor Group” changes its name, builds a 93,000 square foot data center and lays out a plan to leverage
13 years of application experience to promote its ASP solution. (...)
Excerpt related to
support programs:
New Hampshire’s “Taylor Group” changes its name, builds a 93000 square foot data center and lays out a plan to leverage 13
years of application e...
Published:
2000-05-08
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Abstract:
Over the last few years the market has seen a plethora of fixed-scope and fixed-price applications, pre-packaged vertical
solutions with industry templates, limited education and training, implementation tools, attractive support programs and hosting
services with catchy names, all aimed at making it fas (...)
Excerpt related to
support programs:
Over the last few years the market has seen a plethora of fixed-scope and fixed-price applications, pre-packaged vertical
solutions with industry ...
Published:
2002-07-05
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Abstract:
There has been significant hubbub in the mid-market, with all Tier 1 players delivering solutions tailored for small-to-medium
enterprises (SMEs). PeopleSoft joins the fray with its recent announcements. (...)
Excerpt related to
support programs:
There has been significant hubbub in the mid-market, with all Tier 1 players delivering solutions tailored for small-to-medium
enterprises (SMEs)....
Published:
2001-02-01
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Abstract:
Corporations have drastically changed their global supply chain models over a short period. The market is also in the early
stages of migrating to data triggered finance, creating opportunities for banks and logistic companies to develop international
supply chain finance solutions. (...)
Excerpt related to
support programs:
Corporations have drastically changed their global supply chain models over a short period. The market is also in the early
stages of migrating to...
Published:
2005-07-08
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Abstract:
On July 14, 2000, at the Fusion 2000 business symposium, Microsoft Corp. announced new tools and programs to support the
growing application hosting market. Application service providers (ASPs) can take advantage of new technical resources, partnerships,
licensing and certification programs. (...)
Excerpt related to
support programs:
On July 14, 2000, at the Fusion 2000 business symposium, Microsoft Corp. announced new tools and programs
to support the growing application hosti...
Published:
2000-08-10
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Abstract:
The decision to support older releases is like any other business decision, it is all about the money and profitability.
If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may
be sugar-coated with pronouncements about doing what is good (...)
Excerpt related to
support programs:
The decision to support older releases is like any other business decision, it is all about the money and profitability. If
the vendor can make mo...
Published:
2003-12-17
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Abstract:
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves
into a vendor of solutions for the "e-Business infrastructure". In conjunction with their contract to build an enterprise
data warehouse for the United States Postal Service and th (...)
Excerpt related to
support programs:
... Informix's world-wide sales and support facilities will provide Ardent with a ...
MQSeries: Messaging middleware from IBM that allows programs to communicate with ...
Published:
2000-01-01
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Abstract:
SAP, traditionally regarded as too cumbersome and costly for small or midsize enterprises, has recently been announcing stellar
increases in sales and acceptance of its Internet-based mySAP.com by smaller companies. We believe that the incumbent smaller
vendors as well as other Tier 1 vendors should prep (...)
Excerpt related to
support programs:
SAP, traditionally regarded as too cumbersome and costly for small or midsize enterprises, has recently been announcing stellar
increases in sales...
Published:
2000-12-18
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Abstract:
In the long term, Eqos’s current stature and means may not be enough to maintain its competitive position against current
and potential competitors, especially those with significantly greater financial resources, name recognition, and other resources. (...)
Excerpt related to
support programs:
In the long term, Eqos’s current stature and means may not be enough to maintain its competitive position against current
and potential competitor...
Published:
2007-10-26
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Abstract:
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss
some practical steps for actually performing business process analysis and fostering change in your company. (...)
Excerpt related to
support programs:
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some
practical steps for ...
Published:
2001-08-23
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Abstract:
There has been an intensifying hullabaloo in the mid-market, with all Tier 1 players delivering solutions tailored for small-to-medium
enterprises (SMEs) and incumbent Tier 2/Tier 3 vendors defending their turf. PeopleSoft expands its forays outside the US
with its recent announcements. (...)
Excerpt related to
support programs:
There has been an intensifying hullabaloo in the mid-market, with all Tier 1 players delivering solutions tailored for small-to-medium
enterprises...
Published:
2002-09-26
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Abstract:
Small enterprises, like their bigger brethren, need some differentiation means in the market, and that will not be achieved
by implementing a cut-and-dried business solution in a "cookie cutter", "me too" deployment approach (...)
Excerpt related to
support programs:
Small enterprises, like their bigger brethren, need some differentiation means in the market, and that will not be achieved
by implementing a cut-...
Published:
2004-04-19
-
Abstract:
Over the last few years the market has seen a plethora of fixed-scope and fixed-price applications, pre-packaged vertical
solutions with industry templates, limited education and training, implementation tools, attractive support programs and hosting
services with catchy names, all aimed at making it fas (...)
Excerpt related to
support programs:
Over the last few years the market has seen a plethora of fixed-scope and fixed-price applications, pre-packaged vertical
solutions with industry ...
Published:
2002-07-05
-
Abstract:
Under Invensys, Marcam has seen things change frequently including reorganizations, management changes, strategy changes,
and the loss of many employees with deep domain knowledge. (...)
Excerpt related to
support programs:
Under Invensys, Marcam has seen things change frequently including reorganizations, management changes, strategy changes,
and the loss of many emp...
Published:
2004-10-16
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Abstract:
The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately,
most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs.
This could be a costly mistake. (...)
Excerpt related to
support programs:
... support from the various departments to participate is often the biggest hurdle to overcome.
Responding to the Need. What are some of the technologies/programs ...
Published:
2002-05-07