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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
system contact center:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
system contact center:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
system contact center:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
system contact center:
How to Define Your Next Generation Contact Center Strategies. ... Download
<strong>How to Define Your Next Generation Contact Center Strategies</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
Excerpt related to
system contact center:
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions
in Financial Services. Source: Portrait ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
system contact center:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
system contact center:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting
body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with
other means of getting the most productivity from yo (...)
Excerpt related to
system contact center:
The Truth about Agent Training and Turnover in the Contact Center. ...
Download <strong>The Truth about Agent Training and Turnover in the Contact Center</strong>.
...
Published:
2010-03-11
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
system contact center:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
system contact center:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
system contact center:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while
enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals
by implementing a customer-centric CRM. In this system, all (...)
Excerpt related to
system contact center:
... Source: RightNow Technologies. Document Type: White Paper Description: Companies implement a customer
relationship management (CRM) system to balance increasing ...
Published:
2010-03-11
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Abstract:
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically
dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to
manage, and has better customer service. Learn (...)
Excerpt related to
system contact center:
... Unifying these geographically dispersed and discrete contact centers creates a single,
virtual contact center operation that is more efficient, easier to manage ...
Published:
2010-03-11
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Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
system contact center:
... across all customer touch points with a pre-built contact center; and
help ... of the company's flagship product include an order management system that lets
...
Published:
2010-03-11
-
Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
system contact center:
... across all customer touch points with a pre-built contact center; and
help ... of the company's flagship product include an order management system that lets
...
Published:
2010-03-11
-
Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
system contact center:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
system contact center:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
-
Excerpt related to
system contact center:
... needs a BPM system with a strong business rules management system (BRMS).
... demands much more sophistication as it must support customer contact centers with ...
Published:
2010-05-20
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Excerpt related to
system contact center:
... to the sum total of your VoIP system components, including ... for
telephony, audio conferencing, video conferencing, Web conferencing, contact center, or
mobile ...
Published:
2008-05-01
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
system contact center:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12